Publications

August 1999 (Revised July 2009)
Case

Tricon Restaurants International: Globalization Re-examined

By: Pankaj Ghemawat and Tarun Khanna

Describes a leading fast food operator/franchiser trying to consolidate and standardize its operations worldwide and focus its efforts on a few key markets. Lends itself to a discussion of how global the fast food industry is, whether Tricon's new international... View Details

Keywords: Business Ventures; Global Strategy; Markets; Operations; Competition; Consolidation; Food and Beverage Industry

October 1996
Case

Jim Bender and Alert, Inc. (A)

Jim Bender has just been hired as CEO of Alert, Inc. Alert, founded in 1986 by a charismatic technologist, has accumulated an impressive portfolio of patents and leading edge technology projects in a variety of fields. The company has never, however, shown a profit and... View Details

Keywords: Business or Company Management; Entrepreneurship; Management Skills; Business Startups; Technology Industry

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29 Dec 2010
News

The Mistaken Attack on Outsourcing

29 Apr 2022
News

Professor Cynthia Montgomery: Pivots

News

How to End the Plasma Shortage for Coranavirus Patients

28 Jan 2020
News

Want to Change the World? Don’t Let Your Own Success Get in the Way.

24 Apr 2019
News

The Fallacy of Medicare for All

07 Dec 2017
News

Even for the Very Rich, More Money Brings Happiness

05 Mar 2012
News

Josh Lerner Plans A Better Private Equity Database

25 Mar 2022
Video

Professor Rosabeth M. Kanter: Narrative

9:30 AM – 4:15 PM EDT, 06 Jun 2019
HBS Alumni Events

Renewal: A Workshop for Work and Life Transition

Career development experts Dr. Tim Butler and Lauren Murphy will lead participants through a series of exercises to gain clarity about what matters most to you in work and life, better understand what you need and want in your life, and determine what actions needs to... View Details

December 2011 (Revised April 2013)
Supplement

Akamai's Edge (B)

By: Eric Van den Steen

In 2009, Paul Sagan, CEO of Akamai, the leading online content delivery network with a 60% market share, needs to decide how to respond to aggressive market entry, whether and how to pursue the explosive growth in online video, and whether to stay with Akamai's... View Details

Keywords: Market Entry and Exit; Competitive Advantage

December 2011 (Revised April 2013)
Case

Akamai's Edge (A)

By: Eric Van den Steen

In 2009, Paul Sagan, CEO of Akamai, the leading online content delivery network with a 60% market share, needs to decide how to respond to aggressive entry in its market, whether and how to pursue the explosive growth in online video, and whether to stay with its... View Details

Keywords: Competitive Advantage; Market Entry and Exit; Business Model; Competitive Strategy; Values and Beliefs; Business Strategy; Internet

January 2004 (Revised May 2006)
Case

Yamato Transport: Valuing and Pricing Network Services (A)

By: Felix Oberholzer-Gee, Tarun Khanna and Masako Egawa

Yamato Transport is the leading Japanese parcel delivery company and has dominated its industry for more than two decades. In response to new competitive challenges, Yamato must decide how to reposition itself in the industry and optimize the size of its network. The... View Details

Keywords: Value Creation; Competition; Transportation Networks; Monopoly; Shipping Industry; Japan

December 2003 (Revised April 2005)
Case

Camilla Denison (A)

By: H. Kent Bowen, Bryce LaPierre and Virginia Fuller

Follows a successful manager as she takes on challenging assignments to lead manufacturing and development organizations. Details many experiences that influenced her character and attitudes from her youth to her graduate education and first jobs. Students discover the... View Details

Keywords: Personal Development and Career; Success; Management Skills; Experience and Expertise

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May 1997 (Revised July 1997)
Case

Vermeer Technologies (F): FrontPage 97

By: Ashish Nanda

Vermeer engineers work at the breakneck pace of "Internet time" to develop the next version of their software product, winning accolades from Microsoft management. Even before this version ships, however, they are faced with another punishing development schedule for... View Details

Keywords: Business Growth and Maturation; Applications and Software; Business Startups; Product Development; Information Technology Industry

January 1996 (Revised October 1997)
Case

Americhem: The Gaylord Division (A)

By: David A. Garvin

The Gaylord Division of Americhem, a large chemical company, is in the midst of the first use of a new zero-base budgeting system. The general manager of the division leading the process is experiencing disagreement and conflict among the members of the senior... View Details

Keywords: Budgets and Budgeting; Leadership; Management Practices and Processes; Strategic Planning; Problems and Challenges