Publications

August 2018
Case

Garanti Payment Systems: Digital Transformation Strategy (A)

By: Shelle M. Santana and Esel Çekin

Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage the bank’s already... View Details

12 Aug 2008
Op-Ed

Google-Yahoo Ad Deal is Bad for Online Advertising

elect to increase or decrease the number of advertising positions it shows on a page. Google can change the placement and prominence of ads, or make some ads more prominent than others. Google can reward or penalize advertisers through... View Details

Keywords: by Benjamin G. Edelman; Advertising; Publishing

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

management gave service quality (e.g., clean bathrooms and employees greeting customers and making eye contact) a 20 percent weight in importance, as compared with 10 percent for store View Details

Keywords: by Julia Hanna; Retail

21 Oct 2014
News

Before You Respond to that Email, Pause

Keywords: communication; negotiation; email; strategy

September 2021 (Revised November 2022)
Case

Community Solutions

By: Brian Trelstad and Tom Quinn

Community Solutions was an anti-homelessness nonprofit founded in 2011 after protagonist Rosanne Haggerty grew frustrated with the limited impact of traditional housing and outreach strategies. It set an ambitious goal, reached in some partner communities, of ending... View Details

Keywords: Change; Change Management; Disruption; Transformation; Communication; Communication Strategy; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Forecasting and Prediction; Social Entrepreneurship; Ethics; Values and Beliefs; Capital Budgeting; Capital Markets; Country; Government Administration; Government Legislation; Housing; Disruptive Innovation; Innovation and Invention; Innovation Strategy; Knowledge Sharing; Leading Change; Resource Allocation; Mission and Purpose; Performance Evaluation; Performance Improvement; Philanthropy and Charitable Giving; Opportunities; Social Enterprise; Nonprofit Organizations; Human Needs; Public Opinion; Social Issues; Societal Protocols; Poverty; Welfare; Well-being; System; Equality and Inequality; Consulting Industry; Real Estate Industry; United States; New York (city, NY); Florida; Texas

September 2023
Case

Super Quantum: Using Artificial Intelligence to Transform Asset Management (A)

By: Feng Zhu and Kerry Herman

Dr. Zhang, CEO of Super Quantum, an AI-driven hedge fund, is considering an investor’s request to withdraw their funds as the markets experience volatility. Should he pull the investor’s funds? View Details

Keywords: AI and Machine Learning; Volatility; Financial Markets; Investment Funds; Decision Choices and Conditions; Financial Services Industry

07 Jul 2009
First Look

First Look: July 7

Kleindorfer and Yoram Wind. Wharton School Publishing, forthcoming Abstract Managers often must make decisions that depend on decisions in other parts of the organization.... View Details

Keywords: Martha Lagace

09 Dec 2014
First Look

First Look: December 9

out to learn what HBS graduates had to say about work and family and how their experiences, attitudes, and decisions might shed light on... View Details

Keywords: Sean Silverthorne

22 Sep 2009
First Look

First Look: September 22

Authors:Richard M.J. Bohmer and Thomas H. Lee Publication:New England Journal of Medicine 361, no. 6 (August 5, 2009) An abstract is unavailable at this time. Read the article: http://healthcarereform.nejm.org/?p=1347 Dividend Taxes View Details

Keywords: Martha Lagace

June 2010
Teaching Note

The Southeast Bank of Texas in the Financial Crisis (TN)

By: Robert C. Pozen and Benjamin Greff Schneider

Teaching Note for 310141. View Details

Keywords: Banks and Banking; Financial Crisis; Decision Choices and Conditions; Financial Liquidity; Governing Rules, Regulations, and Reforms; Capital; Forecasting and Prediction; Banking Industry; Texas

October 2000 (Revised June 2002)
Supplement

Nick Fiore: Healer or Hitman? (B)

By: Clayton M. Christensen and Tara Donovan

Supplements the (A) case. View Details

Keywords: Risk Management; Job Cuts and Outsourcing; Strategic Planning; Decision Choices and Conditions

23 Aug 2016
First Look

August 23, 2016

agents, and this tension presents a boundary condition for when a group decision is superior to an individual decision. We test the implications of the model for a particular... View Details

Keywords: Sean Silverthorne

01 Dec 2013
News

Faculty Q&A: Playing the Hits

presidential skybox for her research into the entertainment industry's most successful stars and products. Her brand-new book, Blockbusters: Hit-making, Risk-taking, and the Big Business of Entertainment... View Details

Keywords: Patrick Kirchner; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

24 Mar 2009
First Look

First Look: March 24, 2009

standard-setting authority to an international body. There is also evidence that the likelihood of IFRS adoption at first increases and then decreases in the quality of countries' domestic governance institutions, consistent with IFRS... View Details

Keywords: Martha Lagace

25 Feb 2020
News

Research Brief: May I Ask Your Advice?

Research by Whillans and three HBS doctoral students—Jaewon Yoon, Hayley Blunden, and Ariella Kristal—found that people who go seeking advice receive information that’s far more useful than those who request... View Details

Keywords: Jen McFarland Flint

March 2018
Case

Chaudhary Group: Rebuilding Nepal

By: Christopher J. Malloy, Lauren H. Cohen and Inakshi Sobti

After the 2015 Nepal earthquake, the Chaudhary Group, a billion-dollar conglomerate in Nepal, decides to play a pivotal role in rebuilding the country. The Group's philanthropic arm (Chaudhary Foundation) works with stakeholders and develops a blue print for short- and... View Details

2011
Working Paper

When Smaller Menus Are Better: Variability in Menu-Setting Ability

Are large menus better than small menus? Recent literature argues that individuals' apparent preference for smaller menus can be explained by choosers' behavioral biases or informational limitations. These explanations imply that absent behavioral or informational... View Details

Keywords: Experience and Expertise; Decision Choices and Conditions; Investment; Investment Portfolio; Size; Quality