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  • August 2016 (Revised June 2017)
  • Supplement

InsideSales.com (B)

By: Frank V. Cespedes
Keywords: Business Organization; Customer Relationship Management; Marketing Strategy; Organizational Design; Salesforce Management; Talent; Talent Management; Sales; Growth and Development; Organizational Change and Adaptation; Entrepreneurship; Technology Industry; United States
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  • 24 Jun 2019
  • Blog Post

Chloe Ho, MBA 2019: Data-Driven and In Demand

on Netflix to personalized healthcare.” As for kicking off her new career post HBS, Ho is excited to be a part of the booming AI revolution that provides not only innumerable consumer benefits, competitive advantage, View Details
Keywords: Technology
  • 1999
  • Other Unpublished Work

Taxes and Retirement in the State of Maine

By: Dutch Leonard and John D. Donahue
Keywords: Taxation; Retirement; Maine
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  • 2023
  • Working Paper

Saving and Consumption Responses to Student Loan Forbearance

By: Justin Katz
How do households adjust savings and consumption in response to liquidity from debt relief? I study this question using policy variation induced by federal student loan forbearance in the 2020 CARES Act and an individual-level panel of daily financial transactions for... View Details
Keywords: Saving; Consumer Behavior; Borrowing and Debt; Interest Rates; Financial Liquidity; Personal Finance; Government Legislation
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  • 2008
  • Working Paper

Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry

By: Dennis Campbell
Many companies operate units which are dispersed across different types of markets, and thus serve significantly diverging customer bases. Such market-type dispersion is likely to compromise the headquarters' ability to control its local managers' behavior and... View Details
Keywords: Business Headquarters; Customer Focus and Relationships; Geographic Location; Governance Controls; Organizational Design; Franchise Ownership; Retail Industry
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  • 12 Nov 2001
  • Research & Ideas

Can Religion and Business Learn From Each Other?

and many responsibilities that aren't from the same person I am at home and in my church on Sunday, and I don't know how to navigate that... View Details
Keywords: by Martha Lagace
  • 01 Jun 2002
  • News

Fellowship Dinner Brings Students and Donors Together

donors, recipients, and guests. Crane, a Robert K. & Myra H. Kraft Financial Aid Fund recipient, spoke on behalf of the eight hundred students in the MBA Classes of 2002 and 2003 who have received financial... View Details
Keywords: Management
  • 01 Sep 2015
  • News

Alumni and Faculty Books for September 2015

(Rupa Publications) Thirty women in power answer questions that confront all working women, from how best to balance the personal and the professional to how to dismantle gender biases. The essayists... View Details
  • Web

Patients - Institute For Strategy And Competitiveness

Insist providers provide their results with patients like you. Choose cost-effective health plan structures involving deductibles together with HSAs to save for future health care needs Seek a long-term relationship with a plan instead of plan churning Communicate... View Details
  • 08 Mar 2016
  • Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

Argentina and Chile? These leaders had an inside-looking-out view during this much of this time—what do we learn from them? A: These interviews supplied both contextual and View Details
Keywords: by Sean Silverthorne
  • 04 Dec 2008
  • Working Paper Summaries

Local Industrial Conditions and Entrepreneurship: How Much of the Spatial Distribution Can We Explain?

Keywords: by Edward L. Glaeser & William R. Kerr; Manufacturing
  • 2021
  • Chapter

Building Small Business Utopia: How Artificial Intelligence and Big Data Can Increase Small Business Success

By: Karen G. Mills and Annie Dang
Small business lending has remained unchanged for decades, laden with frictions and barriers that prevent many small businesses from accessing the capital they need to succeed. Financial technology, or “fintech,” promises to change this trajectory. In 2010, new fintech... View Details
Keywords: Big Data; Fintech; Artificial Intelligence; Small Business; Financing and Loans; Capital; Success; AI and Machine Learning; Analytics and Data Science
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  • 2010
  • Working Paper

Being a Leader and the Effective Exercise of Leadership: An Ontological Model (PDF File of PowerPoint Slides)

By: Werner Erhard, Michael C. Jensen and Kari Granger

This presentation is based on our research program over the last seven years in which our objective has been to rigorously distinguish leader and leadership and to create a technology for providing access to being a leader and exercising leadership effectively (in... View Details

Keywords: Curriculum and Courses; Innovation and Invention; Leadership Development; Goals and Objectives; Research and Development; Attitudes; Perception; Technology; United States
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  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

end-to-end customer experiences in an unforgiving dynamic economy. As one executive put it, in a hyperconnected world, competitors can "pop up from anywhere and everywhere." With rising expectations of View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 17 Dec 2001
  • Research & Ideas

Venture Capital: Hot Markets and Current Industry Trends

added. Neeraj Agrawal, Senior Associate, Battery Ventures, said he's interested in enterprise software and data center automation, but not so keen on customer relations management or wireless. "The... View Details
Keywords: by Julia Hanna
  • 20 Jun 2011
  • Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

1980s, the band members' journey to sustain and enhance their identity in the next two decades, and the ongoing commitment to balancing their music careers, fame, personal... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • November 2008 (Revised November 2008)
  • Case

Cyworld: Creating and Capturing Value in a Social Network

By: Sunil Gupta and Sangman Han
In May 2008, the new CEO of Cyworld, a social network company in Korea, had to decide how to create and capture value from his rapidly growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea.... View Details
Keywords: Customer Value and Value Chain; Consumer Behavior; Social and Collaborative Networks; Segmentation; Value Creation; South Korea
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  • Web

Redefining Productivity in the Value Chain - Institute For Strategy And Competitiveness

intensity Improving employee health and safety Enhancing the productivity and wages of lower income employees Recruiting that represents the diversity of customers View Details
  • 15 Jun 2020
  • News

Alumni and Faculty Books for June 2020

and WeWork—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness... View Details
  • 01 Nov 2010
  • Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

the decisions and constantly sending mandates down the corporate ladder. "Whenever there is a reduction in the cost of transmitting information, it's easier for the person down in the hierarchy to... View Details
Keywords: by Carmen Nobel