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  • All HBS Web  (2,490)
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Show Results For

  • All HBS Web  (2,490)
    • People  (2)
    • News  (547)
    • Research  (1,701)
    • Events  (3)
    • Multimedia  (9)
  • Faculty Publications  (947)
← Page 104 of 2,490 Results →
  • 05 Aug 2015
  • What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

per unit of energy consumed.”  Dan Wallace asked whether or not we have “the wrong expectations.”  As an example, he cited the sharing economy, where we achieve “better asset utilization and customer experience, but not necessarily... View Details
Keywords: by James Heskett; Computer; Technology
  • 03 Aug 2015
  • Research & Ideas

Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders

terms, both companies would like nothing better than to have customers to themselves, wrapped up in their own seamless media universes: iTunes, iPad, and Apple TV on the one hand; and Kindle, Amazon Prime, and Fire TV on the other. “Even... View Details
Keywords: by Michael Blanding; Information; Publishing; Technology
  • 23 Oct 2012
  • First Look

First Look: October 23

(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that View Details
Keywords: Sean Silverthorne
  • 08 Apr 2008
  • First Look

First Look: April 8, 2008

Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Martha Lagace
  • 01 Sep 2004
  • News

Nancy Hall (MBA 1974)

of the board of the local YWCA and decided to come in once a week to help out. I soon realized that nonprofits could really use the skills I had — finance, marketing, planning. I saw that many nonprofits didn’t know who their customers... View Details
Keywords: Susan Young; Personal Services; Personal Services; Personal Services; Personal Services
  • 12 Mar 2013
  • First Look

First Look: March 12

as new players enter these markets and change the ecosystem of the industry. Although no single model has been successfully imported from one country to another due to significant country-specific differences in the regulatory financial infrastructure and View Details
Keywords: Sean Silverthorne
  • 01 Dec 2018
  • News

A Force for Good

customer service and administration. “We connect them to great candidates they might otherwise overlook,” he says. Skillist’s job application platform omits a candidate’s name and other identifying... View Details
  • 01 Mar 2006
  • News

Back to School

strategies to revamp HR, such as renaming and reorganizing departments to emphasize the importance of customer service; institutionalizing programs that came from the campaign; creating coalitions across internal departments; and reaching... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services
  • 21 May 2020
  • Blog Post

Creating a World with Trusted Leaders: An Open Letter from MBA Students

process for the three of us. We were extremely thankful for the support that we received from our professors, HBS, as well as the Harvard and MBA communities. Professor Ryan Buell, who teaches Managing Service Operations, responded to our... View Details
  • Fast Answer

Government data and information sources for public entrepreneurship

Services (GIS). SimplyAnalytics generates tables and maps for the United States including population, age, race, income, employment, and education. Our subscription also allows access to Experian... View Details
  • Web

Protecting Yourself Against Social Engineering | Information Technology

they do it? The most common use of social engineering is to steal information, whether this is your personal information, a password, or banking information. However, sometimes they are seeking to get access to information like customer... View Details
  • 01 Mar 2012
  • News

Shop Talk, Different Avenues

disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home goods, food and wine, and... View Details
Keywords: Julia Hanna; shopping; e-commerce; Clothing and Clothing Accessories Stores; Retail Trade
  • 06 Aug 2020
  • News

Defining Flex Work

small schedule adjustments to accommodate personal appointments; and “time shift,” an employee who has a customized regular schedule, such as a four-day workweek. These strictly defined categories have helped employers understand that the... View Details
  • 06 May 2008
  • First Look

First Look: May 6, 2008

contracted while in marketing. The research identified customers that would be willing to pay more for the services that Purolator was or could potentially provide to them. Purchase this case:... View Details
Keywords: Martha Lagace
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

of FairMarket, which provides online auction services for a variety of merchant and community sites. Meakem is the founder and CEO of FreeMarkets, which creates business-to-business online auctions for industrial parts and suppliers.... View Details
Keywords: by Staff; Web Services; Web Services
  • 01 Feb 1998
  • News

Running Up the Score

of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain View Details
Keywords: Garry Emmons
  • 06 Feb 2006
  • What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

amounts of internal energy go to 'making the quarter return' rather than serving the customer and building the future. Why did quarter returns develop in the first place?" Bill Hubbell added, "The market has many mechanisms to... View Details
Keywords: by James Heskett; Financial Services
  • 05 Jun 2012
  • First Look

First Look: June 5

than they had expected with higher-than-anticipated costs, a monopolistic distribution network, strong competitors, a weak partner ecosystem, and a market that was unresponsive to tariff cuts. In early 2012, a year and a half later, the company has outsourced its... View Details
Keywords: Sean Silverthorne
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

several years ago to connect the back end of its 50,000 stores with company headquarters. But it soon dawned on executives that 90 percent of Starbucks customers use the Web, and many are high-end business travelers. Offering them Web... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 01 Jun 2020
  • News

Check In

hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do... View Details
Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality
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