retail financial services - Publications - Faculty & Research

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Becoming an Entrepreneur - Alumni

choose your path For many HBS MBA candidates, entrepreneurship rivals general management, consulting, and financial services as a meaningful career path. But by definition, considering entrepreneurship means... View Details

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

and financial technology, the digital health ecosystem is in its nascent stages and has been waiting for a catalyst to seed the system. This National Health Protection Scheme is expected to provide just this impetus for widespread... View Details

Keywords: Dina Gerdeman

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

US and Canadian stores, it also announced it had “committed to pay all Starbucks US and Canada retail partners for the next 30 days whether or not their store is closed, or they are otherwise unable, or even uncomfortable, coming to work.... View Details

Keywords: by Boris Groysberg and Sarah Abbott

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

friends and relatives or start small businesses as a new source of fulfillment. One woman who had been mentoring junior workers at her old firm volunteered her coaching services through a community organization. Putting a material stake... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

01 Jun 1998
News

Simmons Family Endows Professorship

of Zions Bancorporation in 1990. "In our case, it has really been wonderful. I attribute 90 percent of our success to my father." Today, Zions Bancorporation is a multistate banking and financial services... View Details

30 Jun 2009
First Look

First Look: June 30

inflation-indexed bond markets in the U.S. and the U.K. It documents a massive decline in long-term real interest rates from the 1990s until 2008, followed by a sudden spike in these rates during the financial crisis of 2008. Breakeven... View Details

Keywords: Martha Lagace

April 2021 (Revised July 2021)
Case

Public Equities Impact Investing at BlackRock

By: Shawn A. Cole, Vikram S. Gandhi, Michael Norris and John Masko

In early 2021, BlackRock—the world’s largest asset manager with $9 trillion in assets under management (AUM)—sought to become a leader in promoting environmental and social sustainability. Over the previous ten years, CEO Larry Fink had written an annual open letter to... View Details

Keywords: Impact Investing; Renewable Energy; Climate Change; Environmental Sustainability; Equity; Corporate Social Responsibility and Impact; Financial Management; Investment Funds; Investment Return; Mission and Purpose; Organizational Change and Adaptation; Financial Services Industry; United States

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The 20th Century Zeitgeist - Leadership

Act Federal Trade Commission established Personal income tax reinstituted Influence: Low 20 1920 s 19 U.S. Steel and Alcoa withstand antitrust accusations Personal and corporate tax rates cut Airmail service starts Influence: High 30 1930... View Details

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Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details

18 May 2023
News

India's New Money Managers

into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details

Keywords: Maureen Harmon

01 Dec 2022
News

Future Vision

out of poverty, providing products and services that have improved people’s standards of living, and creating fulfilling jobs and careers. But the challenges facing the world today require business to do even more—to address persistent... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Support Services

25 Sep 2012
First Look

First Look: September 25

showcase several areas of theoretical development that might benefit from revisiting the taboo. I conclude by reviewing key practical implications of such a shift for our profession and by arguing that organizational scholarship could gain a great deal from relaxing... View Details

Keywords: Sean Silverthorne

September 2022 (Revised January 2023)
Case

Bear to Bull: An Analyst’s Journey with Netflix

By: Aiyesha Dey, Joseph Pacelli, Jennifer G. Lawson and Tom Quinn

Wedbush Securities analyst Michael Pachter said “hell freezing over” was more likely than him upgrading the “sell” rating he had maintained on movie and television streaming giant Netflix since 2011, despite meteoric subscriber and share price growth. In 2022, however,... View Details

Keywords: Accounting; Asset Pricing; Cash Flow; Investment; Stocks; Equity; Analysis; Attitudes; Financial Services Industry; Financial Services Industry; United States

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23 Jun 2009
First Look

First Look: June 23

variety of applications and services that drive the popularity of software. The first principle focuses on enabling choice: firms should allow consumers and partners to have a real choice between complementary products and View Details

Keywords: Martha Lagace

February 1993 (Revised November 1998)
Case

Statements of Cash Flows: Three Examples

By: William J. Bruns Jr. and Julie H. Hertenstein

This case introduces the statement of cash flow through three examples of multi-year statements of cash flows from three unidentified companies. View Details

Keywords: History; Venture Capital; Financial Management; Activity Based Costing and Management; Investment; Financial Statements; Cash Flow; Financing and Loans; Financial Services Industry; Financial Services Industry; United States

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01 Jun 2013
News

Building a Better Brazil

generation of businesspeople to follow his lead." These gifts point to increasing momentum around Harvard, HBS, and Brazil, highlighted by last year's visit by Brazil's President Dilma Rousseff to the University to witness the signing of a five-year agreement... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details

Keywords: by Dina Gerdeman

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very customers that find the firm’s products and... View Details

Keywords: by Danielle Kost

October 2018
Case

Accomplice: Scaling Early Stage Finance

By: Ramana Nanda, Raffaella Sadun and Olivia Hull

Accomplice, an early-stage venture capital firm based in Boston, is raising its second fund in November 2017. Since 2009, the firm has followed a seed-led investment model, investing in tech companies at the earliest stages, often when products and business models are... View Details