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Show Results For
- All HBS Web
(4,234)
- People (13)
- News (898)
- Research (2,509)
- Events (13)
- Multimedia (6)
- Faculty Publications (1,445)
- Profile
Mireya Iglesias Ayala
self-awareness and appreciation of different perspectives is invaluable in my development as a manager and leader. If you could give one piece of advice to prospective students, what would it be? The best advice I can provide is to... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
the concerns of practicing managers and in conducting theoretical, experimental, and field-based research that can influence “both academics and practitioners” among the faculty. Institutional encouragement of practically relevant... View Details
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
which Softbank previously invested in WeWork. The ultimate lesson: Any corporate leader with the intent of going public must let the company, not the individual, be the focus of attention. One needs to establish the corporate mission,... View Details
- Career Coach
Alejandro Maldonado
Alejandro (HBS '08) has spent most of his career in the areas of direct investing and strategy, with a recent focus on human capital leadership and development. He has had experience in investment banking at Credit Suisse First Boston and... View Details
- 01 Dec 2022
- News
Singing to the Corn
to HBS came with the caveat that he add another year of work experience to the two already listed on his résumé and complete some of the quantitative courses his transcript lacked. He spent the year in Omaha, working as a project manager... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
on shaping and influencing the way tomorrow's leaders will change the world. The need for management faculty has never been greater; in recent years, a wave of faculty retirements, combined with a shortage of graduates with advanced... View Details
- Web
Frequently Asked Questions - Creating Emerging Markets
teaching or former Visiting Fellows hold academic positions. Important examples include the Indian Institute of Management in Ahmedabad and Los Andes in Bogotá, Colombia. The project does not pay the travel for faculty to conduct... View Details
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
the virtual realm to court new audiences, even if it means changing the idea of what a "museum" is in the process? Tate personifies the latter strategy, conceiving of its online presence as a "fifth gallery" equal in stature to the other four. The... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
retail asset productivity will not recover anytime soon. The Internet has created a daunting situation for category killers, one that will eventually impact almost all of retail. The focus that made category killers so powerful in the... View Details
- 17 Oct 2018
- Research & Ideas
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
strategy with a focus on social inequalities and status hierarchies, reveals that whether consciously or not, white coaches and black coaches subtly favor players of their own race. That, in turn, can hurt the league overall. “When you... View Details
- Web
Teaching Quantitative Material - Christensen Center for Teaching & Learning
awareness and process fluency. Focus on process fluency as well as results Right answers are important, but so is an informed process. Create opportunities for learning on multiple levels by facilitating a discussion that goes beyond... View Details
- Blog
What Black Executives Really Want
interviewing about a dozen black executives in depth—young black professionals in their 20s. We asked them to tell us their whole story, from the beginning to what they are doing now and where they are working. After that, we started meeting with View Details
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
puzzling and frustrating when I had the sense that our team failed to make the most of everyone's input. As a project manager I had made sure we held a kickoff meeting in the beginning of each new assignment to acknowledge all members'... View Details
Keywords: by Sarah Jane Gilbert
- 13 Mar 2007
- First Look
First Look: March 13, 2007
projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
- 08 Sep 2008
- HBS Case
The Value of Environmental Activists
There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
- February 2008 (Revised May 2008)
- Supplement
Lincoln Financial Group (C)
LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Focus and Relationships; Financial Services Industry
Godes, David B., and David Lane. "Lincoln Financial Group (C)." Harvard Business School Supplement 508-030, February 2008. (Revised May 2008.)
- 21 Nov 2015
- HBS Case
HBS Cases: Stella McCartney Combines High Fashion with Environmental Values
focus on when we talk about sustainability. It creates a lot of debate in class. This is an industry where you can really make an impact because there is so much to do. Q: Tell us about the way Stella tried to infuse these values... View Details
- Web
2024 Reunion Presentations - Alumni
for the 40 percent of American workers stuck in low-wage jobs? This session will feature recent research from the School's Managing the Future of Work Project. Participants will gain an understanding of what lies beneath the headlines and... View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details