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All HBS Web
(6,065)
- People (32)
- News (2,217)
- Research (2,244)
- Events (15)
- Multimedia (112)
- Faculty Publications (1,111)
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- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
conspicuous successes in online commerce came from companies that already had a pretty good catalog or direct mail business. Staples and Dell migrated successful catalog businesses onto the Web. Merck-Medco had done a terrific job of...
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- 01 Nov 1999
- Lessons from the Classroom
What’s Next & So What? Leading in the 21st Century
about keeping their organization relevant, regardless of their job title or function. These people will have already done "the fixes," such as leadership training, 360-degree reviews, assessments, programs, and whatever else,...
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by Staff
- 24 Jan 2012
- First Look
First Look: Jan. 24
for examining this question. Results indicate that nonnative English-speaking employees experienced status loss regardless of their English fluency level. Yet variability in their self-assessed fluency-an achieved status marker-was associated with differences in...
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Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
since the Federal Reserve Board had helped to bailout investment bank Bear Stearns. Deflation, not inflation, had become a top concern. Interest rates were near zero percent. Five million jobs had been lost. The new Barack Obama...
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Martha Lagace
- 14 Nov 2007
- First Look
First Look: November 14, 2007
along with a camera and other features. By September 2007, just 74 days after the June launch of the iPhone, Apple and its mobile carrier partner AT&T Mobility had sold one million units. When Apple CEO Steve Jobs introduced the...
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Martha Lagace
- 20 Feb 2008
- First Look
First Look: February 20, 2008
of experiments based on behavioral game theory contradicts the Homo economicus model. In complex environments where complete contracts cannot be written or enforced, honesty, integrity, intrinsic job satisfaction, and peer recognition are...
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Martha Lagace
- 03 Oct 2013
- Research & Ideas
Lehman Brothers Plus Five: Have We Learned from Our Mistakes?
constitute an impressive 49 percent of the world's capital markets. But the job picture is bleak, with over four million people unemployed for more than 26 weeks. Productivity growth has been negative for four years. Compared to the other...
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- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
entrepreneur, he had overseen employees in a few of his earlier jobs and ventures, and had developed some appreciation of the difference that good people—or bad people—could make to a company. As he recalls, looking back, "I sort of...
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- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
You Make It Published: September 20, 2010 Nervous about an upcoming presentation or job interview? Holding one's body in "high-power" poses for short time periods can summon an extra surge of power and sense of well-being when...
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by Sean Silverthorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
and provides insights into the attitudes, skills, and subject matter expertise necessary to be successful in this role. Insights into how Everson does this job are provided by both PwC and client personnel. As is often the case, Everson...
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Martha Lagace
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
ability to improve performance by understanding and predicting customer behavior. Can you illustrate some of the things that Harrah's does in this area? A: Harrah's does a great job of micro-targeting. They constantly run new campaigns to...
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by Sean Silverthorne
- 19 Mar 2006
- Research & Ideas
Unlocking Your Investment Capital
risks—a process that can release more equity capacity. Finally, Merton argues, the job of managing the company's derivatives portfolio should not be delegated to in-house financial experts. The strategic importance of how a company...
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- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
consumer products. Finally, a series of cubes represents major customers. The shapes lie scattered on your desk. Your job is to fit the pieces together. Do you place the spheres on top of the blocks so that functions report to the...
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by Robert Simons
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
frustration and, often, stagnation. It's the leader's job to point managers and team members in a specific direction but to make sure it's a direction they can respond to. To effect innovation, a leader must advocate, then inquire, and...
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
he knows he has to do something—for example, pull staff members off other jobs so they can help check people out, or offer free coffee to everyone who's standing in line." Familiarity with the aggregated survey data, in other words,...
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by Jean Ayers
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees can lead employees to feel more...
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Sean Silverthorne
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
over a new job or leave an old one, there is an immense waste of knowledge. Not that a newcomer wants to use everything that was in her predecessor's head—some of it was mere flotsam and jetsam, and some was obsolete. But the good stuff?...
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by Dorothy Leonard & Walter Swap
- 24 Jul 2007
- First Look
First Look: July 24, 2007
provide a home movie service that would do a better job satisfying customers than the traditional retail rental model. But as it encouraged challenges it underwent several major strategy shifts, ultimately developing a business model and...
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Martha Lagace
- 09 Nov 2006
- Research & Ideas
Andy Grove: A Biographer’s Tale
I did go to Budapest. I went to his apartment and sent him an e-mail from there because I felt it was important to do so. Q: One of the most important capitalists of the century, I think you said. And in the book you put him in the company of Steve View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
Working PapersSecuring Jobs or the New Protectionism? Taxing the Overseas Activities of Multinational Firms Author:Mihir A. Desai Publication:(Forthcoming in Tax Notes) Abstract Tax policy toward American multinational firms would...
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Martha Lagace