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  • 2012
  • Book

Harder Than I Thought: Adventures of a Twenty-First Century Leader

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Being a great leader today is much harder than you think—meet Jim Barton. He's a newly minted CEO, rising leader of a firm in transition, and manager of massive complexity—thanks to our incredibly networked and increasingly unpredictable world of business. What if you... View Details
Keywords: Leadership; Complexity; Crisis Management; Problems and Challenges; Volatility
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  • November 2008
  • Article

Winning the Race for Talent in Emerging Markets

By: Douglas A. Ready, Linda A. Hill and Jay A. Conger
"This war for talent is like nothing we've ever seen before," write the authors, who have spent decades studying talent management and leadership development. Recently they interviewed executives at more than 20 global companies to identify strategies for attracting... View Details
Keywords: Leadership Development; Selection and Staffing; Talent and Talent Management; Multinational Firms and Management; Organizational Culture; Recruitment; Diversity; Developing Countries and Economies
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  • June 2004 (Revised July 2005)
  • Case

Procter & Gamble: Global Business Services

By: Thomas J. DeLong, Warren Brackin, Alex Cabanas, Phil Shellhammer and David L. Ager
Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G's 5,700 employee Global Business Services (GBS) group. GBS brought together internal services such as finance,... View Details
Keywords: Business Units; Change Management; Decision Making; Globalized Firms and Management; Job Cuts and Outsourcing; Organizational Design
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  • March 2016 (Revised May 2018)
  • Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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  • 01 Oct 1997
  • News

J. Hughes Norton III

visit to HBS a few months later, Norton asked about a job and McCormack later signed him on. With no inkling of the sports revolution ahead, the rookie was off and running. Twenty-five years later, thanks largely to television, the... View Details
Keywords: Garry Emmons
  • Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

research materials, progress reports, and other documentation associated with the Hawthorne Studies in both paper-based and microform records. The materials contain information on overall organization, methodology, and particular test groups (such as records on View Details
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

via one or two interviews. But studies across job categories indicate there is only about a 14 percent correlation between interview predictions and job success. This is especially true in sales. A View Details
Keywords: by Carmen Nobel
  • Portrait Project

Selamile Dlamini

women are meek, respectful, and silent. Somewhere along the line, I began to silence my inner voice, my intuition. When I had a feeling that I shouldn’t take the first job I landed in corporate America, I ignored it. Many times, I knew it... View Details
  • Web

Interviewing - Alumni

calculator, resume and cover letter, job description, company research, personal calendar, water. Prepare your notes. Write down your key selling points, accomplishments, specific examples, and questions for the recruiter. Practice.... View Details
  • Web

Arthur Rock Center for Entrepreneurship | About

in turn have helped companies create hundreds of thousands of jobs and change our lives, in the workplace and at home.” Arthur Rock (MBA 1951) graduated from Syracuse University and served in the US Army before earning his MBA. He began... View Details
  • Research Summary

The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services

By: Karen Mills
An active debate has centered on the importance of manufacturing for driving innovation in the U.S. economy. This paper offers an alternative framework that focuses on the role of suppliers of goods and services (the “supply chain economy”) in national performance. We... View Details
  • April 1998
  • Case

Jim Lyons and GenRad

Lyons, currently CEO of Harry Gray Associates, a consulting and investment firm, had just been approached by an executive recruiter representing GenRad, a 78-year-old electronics company headquartered in Concord, MA. The company, which manufactured integrated software... View Details
Keywords: Technology; Management Succession; Personal Development and Career; Consulting Industry; Massachusetts
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    Glass Half Broken

    Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on... View Details
    • 26 Jun 2020
    • Research & Ideas

    Why Japanese Businesses Are So Good at Surviving Crises

    and earning reserves of the company.” He distributed $300 in cash to each Yakult Lady from the company’s safe, since banks were closed; used the firm’s delivery center as a temporary shelter for employees and their families; and guaranteed View Details
    Keywords: by Dina Gerdeman
    • Profile

    Christina Byrd

    female in the workplace – there were women at every level of the organization.” In her subsequent work at Uber, Christina shifted from executive to broad-based compensation. “Given the press backlash at the time and large cultural shifts, my View Details
    • 07 Jul 2021
    • Book

    Good News for Disgraced Companies: You Can Regain Trust

    "What we want from a company today is not the same as 10 years ago. But the principles are the same." Companies need to do a better job of earning trust, the authors say. The Edelman Trust Barometer, an annual survey of 34,000 people in... View Details
    Keywords: by Lane Lambert
    • 17 Jan 2018
    • Research & Ideas

    If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

    studies support an economic idea known as Tournament Theory, which says that as pay differences between job levels increase, the value of receiving a promotion also rises—spurring employees to put in more effort. “People make work... View Details
    Keywords: by Dina Gerdeman
    • Web

    Faculty & Researchers - Managing the Future of Work

    Chatterji, Josh Lerner and Scott Stern. Wordle , Harvard Business School case, 2022. With Christina Wallace, Ebehi Iyoha, Gabriella Elanbeck and Morgane Herculano. The Supply Chain Economy: New Policies to Drive Innovation and Jobs ,... View Details
    • 03 Jun 2002
    • Research & Ideas

    How to Succeed With Your New Boss

    wins in areas important to the boss. Whatever your own priorities, identify what the boss cares about most and pursue results in those areas. That way, your boss will feel some ownership of your success. But don't make the mistake of doing things you consider misguided... View Details
    Keywords: by Michael Watkins
    • 22 Apr 2019
    • Research & Ideas

    Why Salespeople Struggle at Leading

    contributors, salespeople aim their attention at their customers and products, worried mostly about how to do their own job well. In becoming managers, they must pivot toward clarifying to their staff what the View Details
    Keywords: by Dina Gerdeman