• 21 Aug 2018
• First Look

New Research and Ideas, August 21, 2018

2018 Boston: Harvard Business Review Press Driving Digital Strategy: A Guide to Reimagining Your Business By: Gupta, Sunil Abstract—Disruption and transformation get a lot of hype and for good reason. Digital technologies have disrupted... View Details

Keywords: Dina Gerdeman

• 02 Jun 2022
• Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

happiness is more than a feeling, so therefore it’s worthy of study. The second thing is figuring out that, when you study it, you get better at it. This is not of theoretical... View Details

Keywords: by Dan Morrell

• March 2004
• Case

L.L. Bean: A Search for Growth

By: Rajiv Lal, Walter J. Salmon and James Weber

In mid-2003, CEO Chris McCormick felt L.L. Bean was in a good position to begin to grow again. For nearly 90 years, the company sold clothing and gear for outdoor enthusiasts through its catalogs and a single retail store in Freeport, Maine. In the three decades prior... View Details

Keywords: Business History; Restructuring; Growth and Development Strategy; Cost Management; Sales; Performance Improvement; Diversification; Distribution Channels; Resignation and Termination; Retail Industry; Web Services Industry

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Lal, Rajiv, Walter J. Salmon, and James Weber. "L.L. Bean: A Search for Growth." Harvard Business School Case 504-080, March 2004.

• 07 Apr 2022
• Research & Ideas

Giving Back: Consumers Care More About How Companies Donate Than How Much

in which they donate a higher proportion of short-term profits. They might also reassess their marketing of programs like Pledge 1% in which companies promise to donate 1 percent View Details

Keywords: by Pamela Reynolds

• October 2019
• Case

Agility Africa

By: Juan Alcacer, Caroline M. Elkins and Esel Çekin

This case illustrates the challenge and opportunities that firms face when developing and executing new business models in high-risk, low-infrastructure, low-trust countries. It features a global logistics group, Agility, that aimed to become the leader in supplying... View Details

Keywords: Strategy; Business Model; Innovation and Invention; Expansion; Emerging Markets; Decision Choices and Conditions; Real Estate Industry; Distribution Industry; Africa

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Alcacer, Juan, Caroline M. Elkins, and Esel Çekin. "Agility Africa." Harvard Business School Case 720-357, October 2019.

• 06 Oct 2008
• Research & Ideas

Updating a Classic: Writing a Great Business Plan

Yes, the context is very challenging today. But challenges create opportunities. If gaining access to capital is hard, sometimes that means there will be fewer competitors. This period is almost the antithesis of the View Details

Keywords: by Sean Silverthorne

• July 2016 (Revised January 2019)
• Case

Cyber Breach at Target

By: Suraj Srinivasan, Lynn S. Paine and Neeraj Goyal

In November and December of 2013, Target Corporation suffered one of the largest cyber breaches to date. The breach that occurred during the busy holiday shopping season resulted in personal and credit card information of approximately 110 million Target customers... View Details

Keywords: Safety; Credit Cards; Customer Relationship Management; Internet and the Web; Governing and Advisory Boards; Crisis Management; Retail Industry

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Srinivasan, Suraj, Lynn S. Paine, and Neeraj Goyal. "Cyber Breach at Target." Harvard Business School Case 117-027, July 2016. (Revised January 2019.)

• 14 May 2018
• Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

quite what happened. “A lot of it from our perspective was centered on a culture clash,” says Campbell. “Whole Foods has a very high-empowerment kind of culture, so these  ‘draconian’ standards, telling... View Details

Keywords: by Michael Blanding; Food & Beverage

• 05 Jun 2012
• First Look

First Look: June 5

  PublicationsTowards an Understanding of the Role of Standard Setters in Standard Setting Authors:Abigail M. Allen and Karthik Ramanna Publication:Journal of Accounting &... View Details

Keywords: Sean Silverthorne

• 24 Jan 2023
• Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

work actually means, which could lead to unhappy workers and frustrated managers. “As an organization, it’s not enough to just hire people for passion. Leaders also need to learn how to manage for passion.” An analysis of 200 million job... View Details

Keywords: by Sean Silverthorne

• 2003
• Book

When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies

By: Leslie Perlow

“Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the... View Details

Keywords: Conflict and Resolution; Relationships; Business Ventures

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Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.

• November, 2016
• Article

Fixing Discrimination in Online Marketplaces

By: Ray Fisman and Michael Luca

Online marketplaces such as eBay, Uber, and Airbnb have the potential to reduce racial, gender, and other forms of bias that affect the off-line world. And in the early days of Internet commerce, the relative anonymity of transactions did make it harder for... View Details

Keywords: Prejudice and Bias; Digital Platforms; Internet and the Web; Race; Gender

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Fisman, Ray, and Michael Luca. "Fixing Discrimination in Online Marketplaces." Harvard Business Review 94, no. 12 (November, 2016): 88–95.

• 15 Dec 2015
• First Look

December 15, 2015

forthcoming Journal of Marketing Research The Role of (Dis)similarity in (Mis)predicting Others' Preferences By: Barasz, Kate, Tami Kim, and Leslie John Abstract—Consumers readily indicate liking options... View Details

Keywords: Carmen Nobel

• 01 Jun 2023
• HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

what he had done. “I tried to put it out of my mind, even though I thought about it every day,” Miller says. “I never talked about the details to anyone. As I evolved, I realized what a horrible thing I had... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

• Article

Product Quality and Entering Through Tying: Experimental Evidence

By: Hyunjin Kim and Michael Luca

Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details

Keywords: Tying; Platform Strategy; Google; Product; Quality; Digital Platforms; Strategy; Market Entry and Exit

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Kim, Hyunjin, and Michael Luca. "Product Quality and Entering Through Tying: Experimental Evidence." Management Science 65, no. 2 (February 2019): 596–603.