Publications

Program

Families in Business

Individuals and family enterprises that reflect multiple generations and genders, along with executives from the family enterprise. Read More Teams might include: A chief executive officer or top family business leader and his or her... View Details

Program

Foundations of Private Equity and Venture Capital

your professional achievement and organizational responsibilities. Read More Read Less Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best... View Details

Keywords: Finance; Finance

Web

VBHCD Intensive Seminars - Institute For Strategy And Competitiveness

five day, full-time course offered at Harvard Business School and is taught by Profs. Kaplan, Gallani, Dr. Witkowski, Dr. Bernstein and a team of faculty and health care industry leaders. Through a mix of case study discussions, case... View Details

May–June 2025
Article

What People Get Wrong About Psychological Safety

By: Amy C. Edmondson and Michaela J. Kerrissey

Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and... View Details

Keywords: Leadership; Organizational Culture; Employees; Interpersonal Communication

September 2007 (Revised April 2013)
Case

Peter Welz: When a Marquee Prospect Plays Hardball (A)

By: James K. Sebenius and Ellen Knebel

Describes the hardball tactics facing Peter Welz, who seeks to negotiate a make-or-break contract with a vastly larger potential client. Welz's counterpart team is led by Preston Spitzer, a notoriously tough player who fully understands his side's massive advantages in... View Details

Keywords: Negotiation Process; Negotiation Tactics; Behavior; Conflict and Resolution; Competitive Advantage

March 1999
Case

MySoftware Company (A)

By: H. Kent Bowen and Nicole Tempest

In 1997, Gregory Slayton took the position as CEO of MySoftware, which had been experiencing revenue and operating losses for the past two years. Within 90 days, he stabilized the company through a combination of cost cutting, financial discipline, and accountability... View Details

Keywords: Decisions; Cost Management; Profit; Employees; Growth and Development Strategy; Operations; Outcome or Result; Partners and Partnerships; Internet and the Web; Applications and Software; Information Technology Industry

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05 Feb 2024
What Do You Think?

How Do You Hire for Attitude?

includes such things as determining a job candidate’s identification with the mission and values of the organization. It may even include assessing comfort with the leadership, the team with which the candidate will be working, the job,... View Details

Keywords: by James Heskett

April 2005 (Revised March 2006)
Case

Change at Whirlpool Corporation (A)

By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel

In 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to... View Details

Keywords: Organizational Change and Adaptation; Change Management; Competitive Advantage; Strategic Planning; Production; Brands and Branding; Management Teams; Consumer Products Industry; United States

Program

Transforming Customer Experiences

inside sales teams, or other functions central to service delivery Executives in marketing, data analysis, or operations management Human resources executives concerned with driving internal service culture While individuals are invited to attend, cross-functional... View Details

15 Aug 2023
Research & Ideas

Why Giving to Others Makes Us Happy

Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message? How Bonuses Get Employees to Choose Work Over Family Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Adobe/SasinParaksa View Details

Keywords: by Michael Blanding

Program

Aligning Strategy and Sales

strategy and sales activities and discover how to synchronize your strategic priorities, go-to-market initiatives, and sales team to boost revenue and long-term success. This program is eligible for the Certificate of Management... View Details

Program

Leading Change and Organizational Renewal

Recognize how leadership styles and senior team characteristics affect change Make better decisions about change initiatives—even with insufficient information Develop internal communication networks essential to driving initiatives... View Details

20 Nov 2018
First Look

New Research and Ideas, November 20, 2018

in sport. Tampa Bay is historically a non-traditional hockey market. The case has substantial comparative team and league data. Purchase this case:https://hbsp.harvard.edu/product/919403-PDF-ENG Harvard Business School Case 319-030... View Details

Keywords: Dina Gerdeman

Program

Making Corporate Boards More Effective

efforts. Details Strengthen the impact of your corporate board Achieve trust through more positive relationships within the board and with the management team Create more efficient governance processes Make the most of each board member's... View Details

September 2023
Teaching Note

Shad Process Flow Design Exercise: Kick-Off Class

By: Willy C. Shih

The Shad Process Flow Design Exercise is a simulation designed to help students cement what they learn in the process fundamentals section of the RCTOM course by giving them the opportunity to translate classroom concepts into actual physical processes and experience... View Details

Keywords: Production; Business Processes; Manufacturing Industry; United States

Summer 2013
Article

Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden

By: H. David Sherman and Joe Zhu

Just as sports teams have increasingly relied on rigorous quantitative analyses, so have many businesses. In particular, a growing number of service organizations have been investigating the use of a sophisticated linear programming technique called DEA, or data... View Details

Keywords: Balanced Benchmarking; Management

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March 1994 (Revised August 1997)
Case

Raychem Corp.: Interconnection Systems Division

By: Clayton M. Christensen

Describes the highly successful efforts of a management team to turn around the performance of a $30 million Raychem division that manufactures electronic connectors. The original manufacturing system was a batch operation, with a broad product line, high inventories,... View Details

Keywords: Cost Management; Time Management; Production; Organizational Change and Adaptation; Success; Performance; Strategy; Competitive Strategy; Electronics Industry