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  • All HBS Web  (8,513)
    • People  (32)
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    • Events  (16)
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  • January 2021 (Revised February 2021)
  • Case

TCS: From Physical Offices to Borderless Work

By: Prithwiraj Choudhury and Malini Sen
Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,... View Details
Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices and Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe
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Choudhury, Prithwiraj, and Malini Sen. "TCS: From Physical Offices to Borderless Work." Harvard Business School Case 621-081, January 2021. (Revised February 2021.)
  • Program

Families in Business

Individuals and family enterprises that reflect multiple generations and genders, along with executives from the family enterprise. Read More Teams might include: A chief executive officer or top family business leader and his or her... View Details
  • Program

Foundations of Private Equity and Venture Capital

your professional achievement and organizational responsibilities. Read More Read Less Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best... View Details
Keywords: Finance; Finance
  • Web

VBHCD Intensive Seminars - Institute For Strategy And Competitiveness

five day, full-time course offered at Harvard Business School and is taught by Profs. Kaplan, Gallani, Dr. Witkowski, Dr. Bernstein and a team of faculty and health care industry leaders. Through a mix of case study discussions, case... View Details
  • May–June 2025
  • Article

What People Get Wrong About Psychological Safety

By: Amy C. Edmondson and Michaela J. Kerrissey
Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and... View Details
Keywords: Leadership; Organizational Culture; Employees; Interpersonal Communication
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Edmondson, Amy C., and Michaela J. Kerrissey. "What People Get Wrong About Psychological Safety." Harvard Business Review 103, no. 3 (May–June 2025): 52–59.
  • September 2007 (Revised April 2013)
  • Case

Peter Welz: When a Marquee Prospect Plays Hardball (A)

By: James K. Sebenius and Ellen Knebel
Describes the hardball tactics facing Peter Welz, who seeks to negotiate a make-or-break contract with a vastly larger potential client. Welz's counterpart team is led by Preston Spitzer, a notoriously tough player who fully understands his side's massive advantages in... View Details
Keywords: Negotiation Process; Negotiation Tactics; Behavior; Conflict and Resolution; Competitive Advantage
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Sebenius, James K., and Ellen Knebel. "Peter Welz: When a Marquee Prospect Plays Hardball (A)." Harvard Business School Case 908-010, September 2007. (Revised April 2013.)
  • March 1999
  • Case

MySoftware Company (A)

By: H. Kent Bowen and Nicole Tempest
In 1997, Gregory Slayton took the position as CEO of MySoftware, which had been experiencing revenue and operating losses for the past two years. Within 90 days, he stabilized the company through a combination of cost cutting, financial discipline, and accountability... View Details
Keywords: Decisions; Cost Management; Profit; Employees; Growth and Development Strategy; Operations; Outcome or Result; Partners and Partnerships; Internet and the Web; Applications and Software; Information Technology Industry
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Bowen, H. Kent, and Nicole Tempest. "MySoftware Company (A)." Harvard Business School Case 699-121, March 1999.
  • 05 Feb 2024
  • What Do You Think?

How Do You Hire for Attitude?

includes such things as determining a job candidate’s identification with the mission and values of the organization. It may even include assessing comfort with the leadership, the team with which the candidate will be working, the job,... View Details
Keywords: by James Heskett
  • April 2005 (Revised March 2006)
  • Case

Change at Whirlpool Corporation (A)

By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
In 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to... View Details
Keywords: Organizational Change and Adaptation; Change Management; Competitive Advantage; Strategic Planning; Production; Brands and Branding; Management Teams; Consumer Products Industry; United States
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Rivkin, Jan W., Dorothy A. Leonard, and Gary Hamel. "Change at Whirlpool Corporation (A)." Harvard Business School Case 705-462, April 2005. (Revised March 2006.)
  • Program

Transforming Customer Experiences

inside sales teams, or other functions central to service delivery Executives in marketing, data analysis, or operations management Human resources executives concerned with driving internal service culture While individuals are invited to attend, cross-functional... View Details
  • 15 Aug 2023
  • Research & Ideas

Why Giving to Others Makes Us Happy

Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message? How Bonuses Get Employees to Choose Work Over Family Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Adobe/SasinParaksa View Details
Keywords: by Michael Blanding
  • Program

Aligning Strategy and Sales

strategy and sales activities and discover how to synchronize your strategic priorities, go-to-market initiatives, and sales team to boost revenue and long-term success. This program is eligible for the Certificate of Management... View Details
  • Program

Leading Change and Organizational Renewal

Recognize how leadership styles and senior team characteristics affect change Make better decisions about change initiatives—even with insufficient information Develop internal communication networks essential to driving initiatives... View Details
  • 20 Nov 2018
  • First Look

New Research and Ideas, November 20, 2018

in sport. Tampa Bay is historically a non-traditional hockey market. The case has substantial comparative team and league data. Purchase this case:https://hbsp.harvard.edu/product/919403-PDF-ENG Harvard Business School Case 319-030... View Details
Keywords: Dina Gerdeman
  • Program

Making Corporate Boards More Effective

efforts. Details Strengthen the impact of your corporate board Achieve trust through more positive relationships within the board and with the management team Create more efficient governance processes Make the most of each board member's... View Details
  • September 2023
  • Teaching Note

Shad Process Flow Design Exercise: Kick-Off Class

By: Willy C. Shih
The Shad Process Flow Design Exercise is a simulation designed to help students cement what they learn in the process fundamentals section of the RCTOM course by giving them the opportunity to translate classroom concepts into actual physical processes and experience... View Details
Keywords: Production; Business Processes; Manufacturing Industry; United States
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Shih, Willy C. "Shad Process Flow Design Exercise: Kick-Off Class." Harvard Business School Teaching Note 624-043, September 2023.
  • Summer 2013
  • Article

Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden

By: H. David Sherman and Joe Zhu
Just as sports teams have increasingly relied on rigorous quantitative analyses, so have many businesses. In particular, a growing number of service organizations have been investigating the use of a sophisticated linear programming technique called DEA, or data... View Details
Keywords: Balanced Benchmarking; Management
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Sherman, H. David, and Joe Zhu. "Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden." MIT Sloan Management Review 54, no. 4 (Summer 2013): 37–42.
  • March 1994 (Revised August 1997)
  • Case

Raychem Corp.: Interconnection Systems Division

By: Clayton M. Christensen
Describes the highly successful efforts of a management team to turn around the performance of a $30 million Raychem division that manufactures electronic connectors. The original manufacturing system was a batch operation, with a broad product line, high inventories,... View Details
Keywords: Cost Management; Time Management; Production; Organizational Change and Adaptation; Success; Performance; Strategy; Competitive Strategy; Electronics Industry
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Christensen, Clayton M. "Raychem Corp.: Interconnection Systems Division." Harvard Business School Case 694-063, March 1994. (Revised August 1997.)
  • 30 Jan 2014
  • News

Every Leader’s Real Audience

  • 01 Jan 2004
  • News

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