Publications

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June 2023
Supplement

Social Media Background Screening at Fama Technologies (B)

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States

November 2017 (Revised June 2019)
Case

JOE & THE JUICE Crosses the Atlantic (with video link)

By: Ethan Rouen and Suraj Srinivasan

As JOE & THE JUICE began its rapid U.S. expansion in 2017, its founder and CEO, Kaspar Basse, fretted about how he could keep his employees feeling like they were doing meaningful work. Founded in 2001, JOE & THE JUICE had always focused on making healthy juices,... View Details

Keywords: Organizational Culture; Employees; Retention; Expansion; Growth Management

01 Oct 2000
News

Q & A: Bain & Company's Thomas J. Tierney

into the nonprofit sector, and estimates of how much will be transferred over the next twenty years range from $10 to $40 trillion -- a colossal sum that stems from our booming economy. The challenge then will become how to manage these... View Details

Keywords: Peter K. Jacobs; Management, Scientific, and Technical Consulting Services; Professional Services

November 2, 2015
Article

The Best Ways to Hire Salespeople

By: Frank V. Cespedes and Daniel Weinfurter

Companies typically spend more on hiring in sales than they do anywhere else in the firm. Average annual turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as... View Details

Keywords: Selection and Staffing; Salesforce Management; Retention

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17 Nov 2011
Sharpening Your Skills

Sharpening Your Skills: Organizational Design

managers allow so-called support function employees to become catalysts for change. Key concepts include: Marketers, human resources managers, finance managers, and other... View Details

Keywords: Re: Ranjay Gulati & Raffaella Sadun

January 16, 2023
Article

40 Ideas to Shake Up Your Hiring Process

By: Joseph Fuller, Nithya Vaduganathan, Allison Bailey and Manjari Raman

Many companies today are struggling to hire and retain talent, but more often than not the problem is self-inflicted: They’re simply not using a broad enough array of tools, sometimes because they don’t even know the tools exist. In this article, the authors list 40... View Details

Keywords: Talent and Talent Management; Retention; Recruitment; Selection and Staffing

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August 1996 (Revised October 1996)
Case

Howard, Shea & Chan Asset Management(C): Recruiting and Selecting a Salesperson

By: Benson P. Shapiro

Goes to the heart of the sales strategy issues by asking discussion participants to: 1) develop a salesperson recruiting process, 2) choose among four resumes, and 3) develop a sales compensation approach. View Details

Keywords: Compensation and Benefits; Recruitment; Salesforce Management; Strategy

October 1993 (Revised December 1998)
Supplement

Erik Peterson (D)

By: John J. Gabarro

Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he consider resignation, go directly to the company's president to seek relief, or clarify the situation within the company? A redisguised version of an earlier... View Details

Keywords: Employee Relationship Management; Resignation and Termination; Leadership

Profile

Claire Freidman

Why was earning your MBA at HBS important to you? Prior to business school, I spent five years working in finance. My clients were entertainment companies and I knew I wanted to switch careers and work on the operations or strategic side... View Details

Keywords: Investment Management / Hedge Fund; Investment Management / Hedge Fund; Investment Management / Hedge Fund

01 Jun 2009
News

Cynthia Carroll

figure of $10.1 billion to $4.5 billion and are concentrating on three major projects, two in Brazil and one in Chile. We must deliver these projects on time and on budget. Meanwhile, we’re cutting production and putting some other projects on hold. We still have our... View Details

Keywords: Garry Emmons; Management; Management

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

level. Yet the corporation's senior management and human resource professionals resisted changing the scheme, pointing out the high quality of junior hires that the firm was... View Details

Keywords: by Josh Lerner; Financial Services

February 2003 (Revised June 2006)
Case

Implementing the Nissan Renewal Plan

By: Michael Y. Yoshino and Masako Egawa

Carlos Ghosn, a former executive vice-president of Renault, became the COO of Nissan Motor Co., a troubled auto company in Japan when Renault bought 38% of the company in 1999. This case deals with how Ghosn turned the company around. Examines in considerable detail... View Details

Keywords: Acquisition; Change Management; Employees; Leading Change; Strategic Planning; Motivation and Incentives; Auto Industry; Japan

Article

When Hiring CEOs, Focus on Character

By: Aiyesha Dey

The author, an associate professor at Harvard Business School, has studied the ways in which the lifestyle behaviors of CEOs—in particular, materialism and a propensity for rule breaking—may spell trouble for a company. Her research, which includes looking at... View Details

Keywords: CEOs; Lifestyle; Risk Management; Recruitment; Ethics

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Web

Faculty - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Faculty Faculty Michael Porter , chair of the Workshop, is the Bishop William Lawrence University... View Details

2007
Article

Managers, Workers, and Authority

By: Nien-he Hsieh

Keywords: Management; Employees

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November 1992
Case

PPG: Developing a Self-Directed Work Force (A)

By: David A. Garvin and Norman Klein

PPG has built a state-of-the-art glass plant in Berea, Kentucky. The plant is pursuing the goal of a "self-directed workforce." The case describes the progress to date and the unresolved issues faced by management. These include questions about shift rotation,... View Details

Keywords: Employees; Employee Relationship Management; Organizational Culture; Managerial Roles; Management Style

October 2007 (Revised February 2008)
Case

The Coca-Cola Company (A): The Rise and Fall of M. Douglas Ivester (Abridged)

By: Michael D. Watkins, Carin-Isabel Knoop and Cate Reavis

This is a shortened version of "The Coca-Cola Company (A): The Rise and Fall of M. Douglas Ivester," HBS case #9-800-355. It eliminates some background detail and the financial data and exhibits. As with the original case, it chronicles the appointment of Douglas... View Details

Keywords: Resignation and Termination; Selection and Staffing; Managerial Roles; Food and Beverage Industry