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Show Results For
- All HBS Web
(3,790)
- People (11)
- News (1,207)
- Research (2,206)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,439)
- 01 Jun 2005
- News
Do You Speak Business?
At Dell Beijing, Andy Klump (MBA ’03) was excelling at his job — selling computer hardware and services solutions to multinationals — when the company’s 360-degree performance-review process underwent a change. As part of the new... View Details
Keywords: Garry Emmons
- 01 Mar 2012
- News
Going Up
structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
often look to similar individuals and imitate their actions. This allows them to capitalize on the research others have already done and makes them feel secure through a sense of normalcy. The publicly-held technology company Opower, which View Details
- 01 Jun 2023
- News
Action Plan: Net Proceeds
“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to... View Details
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and... View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
At a recent gathering of chief executives in New York City, the heads of two companies shared pleasant dinner conversation. The first led a large, successful corporation; the second also happened to serve as a director of a telecommunications firm that was looking for... View Details
- Web
Our Leadership | Information Technology
Our Leadership Elizabeth (Beth) Clark Chief Information Officer Application & Service Administration Irene Good, Managing Director IT Financial Management & Business Operations Carolyn Pyburn, Senior... View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
said. “One of the challenges we face in retail service operations is that the customer is part of the operating process” Raman also talked about empathy in dealing with... View Details
- 01 Jun 2022
- News
Case Study: Glass Half Full
line of upcycled drinking glasses. To acquire the raw materials, the founders identified a partner in the Houston area that had relationships with local bars and restaurants. Now, instead of tossing empties in the municipal recycling bin—a View Details
- August 2011
- Teaching Note
Exeter Group, Inc. (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409001. View Details
- 2009
- Working Paper
Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings
By: Joseph Rhatigan, Sachin H Jain, Joia S. Mukherjee and Michael E. Porter
The care delivery value chain is a framework that can help conceptualize the organization and structure of care delivery for medical conditions. We apply this framework to HIV/AIDS care in resource-limited settings. Several conclusions arise than can help inform... View Details
Keywords: Customer Value and Value Chain; Framework; Health Care and Treatment; Health Disorders; Service Delivery
Rhatigan, Joseph, Sachin H Jain, Joia S. Mukherjee, and Michael E. Porter. "Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings." Harvard Business School Working Paper, No. 09-093, February 2009.
- 10 Dec 2010
- News
Notes from the Trenches
was critical in getting the ball rolling for Relay Rides, a service allowing customers to rent neighborhood cars from private owners by the hour or by the day. (Clark also got some “Air Time” in the December Bulletin. By the fall of his... View Details
William B. Rayburn
Rayburn went from service station operator to CEO in a 35-year career with Snap-On. He presided over Snap-On’s impressive growth period achieving 52% market share, becoming the world’s largest independent... View Details
Keywords: Fabricated Goods
- May 2007 (Revised July 2011)
- Case
The West German Headache Center: Integrated Migraine Care
By: Michael E. Porter, Clemens Guth and Elisa M. Dannemiller
Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care. Provides an overview of the German health care... View Details
Keywords: Business Model; Health Care and Treatment; Medical Specialties; Industry Structures; Service Delivery; Integration; Health Industry; Germany
Porter, Michael E., Clemens Guth, and Elisa M. Dannemiller. "The West German Headache Center: Integrated Migraine Care." Harvard Business School Case 707-559, May 2007. (Revised July 2011.)
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 01 Sep 2008
- News
Totting Up the Bill for the Iraq War
Linda J. Bilmes (MBA ’84), are the lost opportunities that the United States could have pursued: expanding services for its own citizens, offering crucially needed leadership on the world stage, and improving domestic security. The... View Details
- 01 Sep 2014
- News
New Idea: On-Demand Package Delivery
potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They... View Details
Keywords: Francis Storrs
- 01 Mar 2006
- News
Faculty Books
operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
- 22 Sep 2015
- News
On a Mission to Have an Impact
After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by... View Details