Service Design - Publications - Faculty & Research

07 Feb 2007
Research & Ideas

Dividends from Schumpeter’s Noble Failure

chapters in seminars. That so enormous an achievement was the product of lonely research tells what a great scholar Schumpeter was."4 The design of Business Cycles—a three-country study of the United States, Britain, and Germany,... View Details

Keywords: by Thomas K. McCraw

17 Jul 2012
First Look

First Look: July 17

prices determine organizational design by studying how trade policy affects vertical integration. Property rights theory asserts that firm boundaries are chosen by stakeholders to mediate organizational goals (e.g., profits) and private... View Details

Keywords: Sean Silverthorne

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

point out in our book, the provider group doesn't create any value. Value is not created by breadth of services but excellence in particular medical conditions. Zero-sum competition was a natural evolution given the historical roots of... View Details

Keywords: by Roger Thompson; Health

2024
Book

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

By: Steve Kaczynski and Scott Duke Kominers

We demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions.

NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details

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14 Sep 2010
First Look

First Look: September 14, 2010

lending data from a financial services organization that implemented a highly decentralized business model. I exploit variation in this organization in whether or not employees are selected via channels that are likely to sort on the... View Details

Keywords: Sean Silverthorne

21 Nov 2006
First Look

First Look: November 21, 2006

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707409 Istituto Clinico Humanitas (C): Pronto Soccorso Harvard Business School Case 607-022 Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the View Details

Keywords: Sean Silverthorne

02 Jun 2010
First Look

First Look: June 2

was called the Knowledge Management (KM) Appliance, but as Web 2.0 tools came into wider use, this evolved into what the company called "Cognizant 2.0" (C2), which was designed to ensure that the KM Appliance capabilities for... View Details

Keywords: Martha Lagace

22 Jul 2002
Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

applications was provided by interservice competition in the U.S. military after World War II. In this period, American military leaders found themselves debating the arrangements that would best protect legitimate competition between military View Details

Keywords: by Pankaj Ghemawat

08 Jul 2008
First Look

First Look: July 8, 2008

tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you:... View Details

Keywords: Martha Lagace

24 Jan 2012
First Look

First Look: Jan. 24

feature-level entry choices. In addition, we contribute to work on dominant designs, going beyond characterizing a dominant design as a set of technological choices to understanding cognitive convergence on a standard set of demand-side... View Details

Keywords: Sean Silverthorne

18 Mar 2008
First Look

First Look: March 18, 2008

given that product architecture has been shown to be an important predictor of, among other things: product performance, product variety, process flexibility, and future industry evolution. We explore this relationship in the software industry by use of a technique... View Details

Keywords: Martha Lagace

01 Dec 2006
News

MBA vs. MBA

conservative values,” he says. Both parties have made winning the district a priority. The Democratic Congressional Campaign Committee has designated the race as one of its competitive “Frontline 10” elections. Collegio calls it “one of... View Details

Keywords: Kathryn Jones; Executive, Legislative, and Other General Government Support; Government

07 Mar 2017
First Look

First Look at New Research, March 7

Abstract—Himachal Pradesh outperforms other Indian states in implementing universal primary education. Through comparative field research, this article finds that bureaucratic norms—unwritten rules that guide public officials—influence how well state agencies deliver... View Details

Keywords: Sean Silverthorne

01 Dec 2010
News

This Is What I Do

luxury cruise ship designed especially for the South Pacific. Bailey, whose wife, Mireille, is Polynesian, has lived in Tahiti since 1985. “The breathtaking natural beauty of these islands and the astonishing authenticity of the local... View Details

Keywords: Garry Emmons; time travel; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Jun 2020
News

Keeping the Beat

and not others. Criticisms even of elite education and where it is of enormous service and where it does disservice. But this album is more emotional. The activism lies truly in the desire to want to be the best version of ourselves. To... View Details

Keywords: Motion Picture and Sound Recording Industries; Information

01 Dec 2018
News

Hard Choices

considerably better off, even as it creates both winners and losers, and the losers often suffer through no fault of their own. A capitalist economy should be judged not just on the aggregate economic improvement driven by its innovation but also on the View Details

Keywords: Seth Klarman (MBA 1982)

15 Jan 2019
First Look

New Research and Ideas, January 15, 2019

designing focused experiments to test hypotheses in a capital-efficient fashion in order to achieve product-market fit. But ICOs substantially limit the benefits associated with such staged experimentation for three reasons. Publisher's... View Details

Keywords: Dina Gerdeman

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

training, accounting and information systems, design and engineering, and so on. Business history has widened its scope enormously in the last two decades. A striking feature of the research reviewed in the Handbook is that so much of it... View Details

Keywords: by Sean Silverthorne

01 Jun 2023
News

Alumni and Faculty Books

the milestone of 100 years of Independence in 2047? Should India become a manufacturing powerhouse to rival China? Or should it stay content with services and become the Information Superpower of the world? What about pursuing new... View Details

Keywords: Publishing Industries (except Internet); Information

01 Oct 1996
News

Leading In a New Era

being brought on by the board at Liz Claiborne as vice chairman and COO in 1994. Founded in 1976 by fashion designer Liz Claiborne, her husband, Arthur Ortenberg, and two other partners, the tiny shop had rocketed to success in its first... View Details

Keywords: Nancy O. Perry

Publications

Publications

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Dividends from Schumpeter’s Noble Failure

First Look: July 17

Competition the Cure for Healthcare

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

First Look: September 14, 2010

First Look: November 21, 2006

First Look: June 2

How Business Strategy Tamed the “Invisible Hand”

First Look: July 8, 2008

First Look: Jan. 24

First Look: March 18, 2008

MBA vs. MBA

First Look at New Research, March 7

This Is What I Do

Keeping the Beat

Hard Choices

New Research and Ideas, January 15, 2019

The Lessons of Business History: A Handbook

Alumni and Faculty Books

Leading In a New Era