Informal Management - Publications - Faculty & Research

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Asia Pacific - Global

University. Contact Information ndai@hbs.edu Brian Fu Researcher Crystal Gu Program Coordinator Shu Lin Senior Researcher Tracy Qin Manager for Administration Sia Zhou Program View Details

February 2025
Case

Luca de Meo at Renault Group (A) (Abridged)

By: Emily Truelove, Linda A. Hill and Lydia Begag

When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs).... View Details

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April 2016 (Revised May 2016)
Case

Hôpital Universitaire de Mirebalais, Partners In Health in Haiti

By: Robert S. Kaplan, Bipin Mistry and Karla Bertrand

The case describes the application of Time-Driven Activity-Based Costing (TDABC) at a new tertiary hospital, operated by Partners in Health in Mirebelais, Haiti. A project team mapped the clinical processes for use in estimating the direct costs of personnel,... View Details

Keywords: Time-Driven Activity-Based Costing; Activity Based Costing and Management; Cost Accounting; Developing Countries and Economies; Health Care and Treatment; Health Industry; Haiti

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16 Jun 2009
First Look

First Look: June 16

economic theory of GAAP under the assumption that GAAP's objective is to facilitate efficient capital allocation within an economy. The theory predicts that GAAP, as shaped by the economic forces of demand for and supply of financial View Details

Keywords: Martha Lagace

February 2000 (Revised October 2000)
Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani

Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details

Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Information Technology Industry; Information Technology Industry

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12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

managers to make decisions about pricing, product displays, or brand-related social media content. On one hand, that makes good sense because they are more informed about local conditions and customers than... View Details

Keywords: by Carmen Nobel; Health

September 2014
Case

Google Inc. in 2014 (Abridged)

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats they pose to Yahoo, Microsoft, and others. Asks what Google should do next. View Details

Keywords: Search Engines; Google; Online Advertising; Internet and the Web; Network Effects; Business Model; Competition; Information Technology Industry; Information Technology Industry

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30 Mar 2009
Research & Ideas

Professional Networks in China and America

Most managers understand at some level the wisdom of the adage, "It's not what you know; it's who you know." Indeed, building the right professional relationships is critical for business success. In China, relationships are... View Details

Keywords: by Sean Silverthorne

18 Apr 2017
Blog Post

Why We Recruit: CRC Companies LLC

students and/or alumni at HBS? We have found that partnering with the HBS Real Estate Club for on-campus information sessions and presentations ahead of first-round interviews has proven both mutually beneficial and successful. Generally... View Details

Keywords: Real Estate

17 Jan 2012
First Look

First Look: January 17

models, not just incremental adjustments or extensions. Institutional economics can help prospective and established managers recognize the role of formal and informal institutions and enable them to work... View Details

Keywords: Sean Silverthorne

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25 Nov 2014
First Look

First Look: November 25

confidential information about McKinsey clients he served to Galleon Group founder Raj Rajaratnam. The McKinsey Partners were shocked and dismayed by the actions of Kumar, as well as the recent allegations against Gupta and were closely... View Details

Keywords: Carmen Nobel

28 Oct 2020
Blog Post

Keep Your Weary Workers Engaged

limit: Don’t demand busywork or needless perfectionism. During this pandemic managers may be the only witnesses of extraordinary efforts employees are making to stay focused and productive. Sincere, informed... View Details

Keywords: All Industries

08 Dec 2020
Blog Post

Keep Your Weary Workers Engaged

limit: Don’t demand busywork or needless perfectionism. During this pandemic managers may be the only witnesses of extraordinary efforts employees are making to stay focused and productive. Sincere, informed... View Details

24 May 2013
Working Paper Summaries

Improving Store Liquidation

Keywords: by Nathan Craig & Ananth Raman; Retail

Research Summary

Professor Hiatt’s research is aimed at discovering how institutional factors can affect sector growth and technology development and adoption by mediating and moderating uncertainty. His work encompasses two related research questions:

1) How can... View Details

March 1991 (Revised December 1994)
Case

Steve Mariotti and NFTE

Less than three years ago, Steve Mariotti created NFTE, a nonprofit organization for teaching entrepreneurship to disadvantaged youths. The organization has gained national recognition, and offers a variety of programs on a budget of nearly half a million dollars. It... View Details

Keywords: Organizational Change and Adaptation; Nonprofit Organizations; Growth Management; Business Growth and Maturation; Teaching; Business Startups

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May 1997 (Revised July 1997)
Case

Vermeer Technologies (C): Negotiating the Future

By: Ashish Nanda

The success of the Vermeer software offering suddenly transforms the start-up into a sought after company. After arduous negotiations, Vermeer management is faced with the choice of continuing as an independent company or being acquired by Microsoft or Netscape. View Details

Keywords: Negotiation; Applications and Software; Decision Making; Acquisition; Business Startups; Business Strategy; Information Technology Industry

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21 Apr 2020
Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

weaponry. (Many managers today must feel hopeless against an invisible foe that always seems a step ahead.) Boyd realized he could narrow the gap by working out the best possible approaches to deal with rapid change. Similarly, an Agile... View Details

Keywords: by Euvin Naidoo

December 2012
Case

Delwarca Software Remote Support Unit

By: Roy D. Shapiro and Paul E. Morrison

Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise... View Details

Keywords: Service Operations; Service Delivery; Mathematical Methods; Applications and Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry

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