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- All HBS Web (3,336)
- Faculty Publications (1,239)
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- 29 Mar 2016
- First Look
March 29, 2016
following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby View Details
Keywords: Sean Silverthorne
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
changed with the times, what improvements, if any, have they experienced in customer satisfaction and financial performance? Shapiro: Unfortunately, we did not formally maintain relationships with the many companies that we used as field... View Details
Keywords: by Sarah Jane Johnston
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
experience has been a mixed blessing. In Argentina, liberalization and opening to the world in the 1990s first produced growth, and then instability as the Asian financial crisis impacted the country. At the turn of the century a... View Details
Keywords: by Sean Silverthorne
- 29 Apr 2013
- Research & Ideas
Are First-Time Buyers Left Out of Real Estate’s Rebound?
rates. Supply and demand, of course, always have an impact, with an additional element in select markets such as Phoenix, Las Vegas, and Southern California, where prices fell by half or more after the downturn and where financial View Details
- 08 Dec 2015
- First Look
December 8, 2015
sorting effect, whereby firms trade-off service quality and price, and in turn, the incumbent attracts service (price) sensitive customers in markets where it has supplied relatively high (low) levels of service quality in the past.... View Details
Keywords: Sean Silverthorne
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
lasting impact. Reference checks need to be done as in normal hiring situations—recognizing that tracking down referees make take more time and effort. Using recruiters can be a double-edged sword, especially in the current scenario as recruiters may push a prospect... View Details
- 17 Mar 2009
- First Look
First Look: March 17, 2009
Returns Authors:Robin Greenwood and Samuel Hanson Abstract When investors overvalue a particular firm characteristic, corporations endowed with that characteristic can absorb some of the demand by issuing equity. We use time-series... View Details
Keywords: Martha Lagace
- 01 Jul 2008
- First Look
First Look: July 1, 2008
firm can capture from innovation. Building on a number of case studies, this paper presents a simple framework for categorizing different collaborative modes. The framework is based on the notion that there are two critical dimensions... View Details
Keywords: Martha Lagace
- 20 May 2014
- First Look
First Look: May 20
the World Management Survey (WMS) has collected firm-level management practices data across multiple sectors and countries. We developed the survey to try to explain the large and persistent TFP differences across firms and countries.... View Details
Keywords: Sean Silverthorne
- 15 Nov 2010
- Lessons from the Classroom
Connecting Goals and Go-To-Market Initiatives
the wider company culture that always affects what a firm is and is not capable of [achieving] in the marketplace. We will look at these issues in some detail in the program, with very practical takeaways for participants. Q: Discuss the... View Details
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
which require full and fair disclosure of the financial performance of companies and of the risks associated with their business. This attitude is reminiscent of the Roaring Twenties when, according to Representative (and later Speaker of... View Details
Keywords: by Carla Tishler
- 25 Mar 2014
- First Look
First Look: March 25
impact on the accounting standards under which the investee firms present their financial information; the only change is in the investor's familiarity with these standards. This suggests that differences in... View Details
Keywords: Sean Silverthorne
- 18 Sep 2007
- First Look
First Look: September 18, 2007
modularized. Instead these areas should be located in transaction-free zones so that the costs of transacting do not overburden the system. The boundaries of transaction-free zones constitute breakpoints where firms and industries may... View Details
Keywords: Martha Lagace
- 09 Jun 2003
- Research & Ideas
Around the World of Entrepreneurial Ventures
finance, and entrepreneurship. An increasing number of entrepreneurial firms go abroad much earlier in their lives than ever before in recent business history.— Walter Kuemmerle The twenty-nine sites he has studied range from start-ups to... View Details
Keywords: by Martha Lagace
- 07 Feb 2017
- First Look
First Look at New Research: February 7
Reinsurance developed at the fringe of financial services and, for most of its existence, was largely unnoticed outside the expert community. However more recently public and professional sensitivity towards managing risks has increased.... View Details
Keywords: Sean Silverthorne
- 26 Jul 2016
- Research & Ideas
Where will Pokémon Go with Your Personal Information?
all time. Data analytics firm Similar Web reported that in its first week alone, the app had been installed on nearly 11 percent of all Android phones in the United States, and surpassed Twitter’s daily usage shortly thereafter. Pokémon... View Details
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
In it, I compared data collected from the offices of a large marketing services firm to which I had been given unusual access. Here are some data from employee engagement studies, human resource reports, and View Details
Keywords: by James Heskett
- 02 Jun 2003
- Research & Ideas
Stuck in Gear: Why Managers Don’t Act
just one company but an entire community of firms latches onto the same success formula" as happened with Akron, Ohio with tires; Detroit, Michigan with automobiles; Sheffield, England with steel; and Jura, Switzerland with watches.... View Details
Keywords: by Martha Lagace
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Can you design processes to reflect the promises implicit in hard-wiring?; (4) Do you have the people, incentives, and technology to deliver on the promise?; (5) Are you big enough?; (6) Do you have the financial capability to protect... View Details
Keywords: by James Heskett
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News