Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (6,362) Arrow Down
Filter Results: (6,362) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (6,362)
    • People  (36)
    • News  (2,464)
    • Research  (2,870)
    • Events  (17)
    • Multimedia  (63)
  • Faculty Publications  (1,293)

Show Results For

  • All HBS Web  (6,362)
    • People  (36)
    • News  (2,464)
    • Research  (2,870)
    • Events  (17)
    • Multimedia  (63)
  • Faculty Publications  (1,293)
← Page 102 of 6,362 Results →
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
Citation
Purchase
Related
Buell, Ryan W. "Customer Compatibility Exercise Application." Harvard Business School Simulation 620-707, May 2021.
  • Program

Leading Change and Organizational Renewal

innovation and agility across your organization Diagnose organizational problems that hinder innovation Embed new ways of doing things within your corporate culture Build a shared vision View Details

    Richard L. Nolan

    Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Upon graduation in 1966, he joined Boeing Commercial Airplane Company as an Information... View Details

    Keywords: internet; internet; internet
    • 14 Dec 2021
    • Op-Ed

    To Change Your Company's Culture, Don't Start by Trying to Change the Culture

    insulted and angry. But Twitter hasn’t backed down from the idea and has even promoted Davis. Employee dissatisfaction, the company said, is sometimes the cost of shaking things up. "Culture gets changed by... View Details
    Keywords: by Michael Beer
    • 24 Jul 2000
    • Research & Ideas

    Value Maximization and Stakeholder Theory

    critical functions are part of the competitive and organizational strategy of any team or organization. Adopting value creation as the scorekeeping measure does nothing to relieve us View Details
    Keywords: by Michael C. Jensen
    • September 2008 (Revised August 2009)
    • Case

    VMware, Inc., 2008

    By: David B. Yoffie, Andrei Hagiu and Michael Slind
    Paul Maritz took the helm of VMware in July 2008, just as the company confronted a radically new competitive environment. Since its founding in 1998, VMware had been the leading provider of virtualization software. Now it faced the kind of threat that every software... View Details
    Keywords: History; Digital Platforms; Competition; Decision Choices and Conditions; Applications and Software; Business Strategy
    Citation
    Educators
    Purchase
    Related
    Yoffie, David B., Andrei Hagiu, and Michael Slind. "VMware, Inc., 2008." Harvard Business School Case 709-435, September 2008. (Revised August 2009.)
    • 26 Apr 2023
    • In Practice

    Is AI Coming for Your Job?

    The launch of ChatGPT seems to have reignited doomsday fears about artificial intelligence (AI) replacing workers en masse. Are these fears prescient or overblown? A recent survey shows 62 percent of... View Details
    Keywords: by Kristen Senz; Technology
    • 24 Mar 2022
    • Research & Ideas

    Rituals at Work: Teams That Play Together Stay Together

    participating—and a lot of them do—group rituals can still be effective, says Norton, the Harold M. Brierley Professor of Business Administration at Harvard Business School. “Despite the fact that they think... View Details
    Keywords: by Kristen Senz
    • 08 Dec 2022
    • HBS Case

    The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

    to its Russian employees and civilian customers of baby food and nutritional formula if it withdrew. "You don’t want to support war, but at the same time you don’t know if you will be making things worse or... View Details
    Keywords: by Michael Blanding; Consumer Products
    • 11 Sep 2017
    • Research & Ideas

    Why Employers Favor Men

    professor Muriel Niederle. “We find ample evidence of discrimination against women, as employers are significantly less likely to hire a woman compared to an equally able man,” the paper says. “This discrimination, however, does not... View Details
    Keywords: by Dina Gerdeman
    • 17 Aug 2020
    • Research & Ideas

    What the Stockdale Paradox Tells Us About Crisis Leadership

    serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference”). Therapy techniques such as radical acceptance similarly emphasize the point View Details
    Keywords: by Boris Groysberg and Robin Abrahams
    • January 2008
    • Article

    How to Change the World

    By: Howard H. Stevenson
    Alan Wilson has a decision to make. The CEO of his company, Grepter, wants him to relocate to Zurich, where he can gain valuable experience for a rise to the top. Karl, his best friend, hopes to lure him to a hedge fund that promises big money fast. Shiori, an enticing... View Details
    Keywords: Decision Choices and Conditions; Values and Beliefs; Compensation and Benefits; Personal Development and Career; Power and Influence
    Citation
    Find at Harvard
    Related
    Stevenson, Howard H. "How to Change the World." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008).

      William A. Sahlman

      William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

      Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

      Keywords: internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet
      • 29 Nov 2022
      • Research & Ideas

      Is There a Method to Musk’s Madness on Twitter?

      Musk either needs to agree to some of the demands of the advertisers, or he needs to more aggressively experiment with and grow the alternative revenue streams that he seems to aspire to. He’s proposed View Details
      Keywords: by Christina Pazzanese, Harvard Gazette; Technology
      • 02 Mar 2007
      • What Do You Think?

      What Is the Government’s Role in US Health Care?

      healthcare costs more acutely than most consumers. Several recent studies and proposals shed light on the problem and possible solutions. They leave us with questions, too. To put things in perspective, U.S. healthcare currently costs... View Details
      Keywords: by Jim Heskett; Health

        Michael A. Wheeler

        Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

        Keywords: internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet; internet
        • Web

        Help - Alumni

        individual alumni and to ad-hoc alumni groups you might create using the Alumni Directory. The service helps safeguard alumni communications from the ever-changing rules that Internet Service Providers impose on forwarded email (many are... View Details

          Felipe Csaszar

          Felipe Csaszar is a professor of strategy and chair of the Strategy Department at the University of Michigan's Ross School of Business. His research examines how decision structures influence key organizational outcomes, such as innovation, financial performance, and... View Details
          • 19 Sep 2023
          • HBS Case

          How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

          on. It will transform the world, but the money isn't made on the thing that enabled the transformation. “The issue is, we normally think of intellectual property as being copyrighted or not copyrighted.”... View Details
          Keywords: by Ben Rand; Technology; Information Technology
          • Web

          Operational Effectiveness vs. Strategy - Institute For Strategy And Competitiveness

          HBS ISC Strategy Strategy Strategy Explained Business Strategy Creating a Successful Strategy Corporate Strategy The Role of Leaders Related Topics Business Strategy Business Strategy The Five Forces Strategic Positioning The Value Chain... View Details
          • ←
          • 102
          • 103
          • …
          • 318
          • 319
          • →
          ǁ
          Campus Map
          Harvard Business School
          Soldiers Field
          Boston, MA 02163
          →Map & Directions
          →More Contact Information
          • Make a Gift
          • Site Map
          • Jobs
          • Harvard University
          • Trademarks
          • Policies
          • Accessibility
          • Digital Accessibility
          Copyright © President & Fellows of Harvard College.