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Show Results For
- All HBS Web
(3,790)
- People (11)
- News (1,207)
- Research (2,206)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,439)
- 13 Nov 2020
- News
Student Startups Help Fight COVID-19
virus. “They created products and services that have the potential to reduce the spread of the virus, improve patient care, and create community when in-person gatherings aren’t possible,” explains Matt Segneri (MBA 2010), the Bruce and... View Details
- 01 Mar 2006
- News
Faculty Books
operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
University of Pennsylvania? Wadhwani: My research focuses on the historical development of banking services for ordinary Americans. In the early nineteenth century, banks primarily served the commercial financing needs of merchants, and a... View Details
- 09 Aug 2022
- News
4 Strategies for Shifting the Power Balance in Your Business
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 01 Jun 2017
- News
Case Study: Something New
affordable prices, a unique offering in the otherwise crowded wedding industry. But custom design creates ongoing operational challenges. As it grows, should Anomalie leverage its supply-chain advantages to create a line of off-the-rack... View Details
Keywords: April White
- 01 Jun 2014
- News
Executive Action
A rendering of the new Chao Center (Illustration by Goody Clancy) Harvard Business School broke ground for the construction of a new Executive Education facility—the Ruth Mulan Chu Chao Center—on April 24. The Chao Center, a 90,000-square-foot, four-story structure... View Details
- 01 Jun 2003
- News
400 and Counting: Surge in HBS Cases with Women Protagonists
in key decision-making roles. “The cases feature women in all areas of responsibility, including accounting, production and operations management, competitive strategy, entrepreneurship, and service... View Details
- February 2016 (Revised March 2022)
- Case
Express Scripts: Promoting Prescription Drug Home Delivery (B)
By: John Beshears, Patrick Rooney and Jenny Sanford
The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details
Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Health Care and Treatment; Service Delivery; Decision Choices and Conditions; Order Taking and Fulfillment; Compensation and Benefits
Beshears, John, Patrick Rooney, and Jenny Sanford. "Express Scripts: Promoting Prescription Drug Home Delivery (B)." Harvard Business School Case 916-040, February 2016. (Revised March 2022.)
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- April 2016 (Revised December 2016)
- Case
The Container Store
By: Tatiana Sandino, Zeynep Ton and Aldo Sesia
The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details
Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States
Sandino, Tatiana, Zeynep Ton, and Aldo Sesia. "The Container Store." Harvard Business School Case 116-020, April 2016. (Revised December 2016.)
- October 14, 2019
- Article
How Artificial Intelligence Is Changing Health Care Delivery
By: Samantha F. Sanders, Mats Terwiesch, William J. Gordon and Ariel Dora Stern
The development of intelligent machines holds great promise for making health care delivery more accurate, efficient, and accessible, but challenges remain for incorporating AI into clinical and administrative settings. View Details
Keywords: Artificial Intelligence; Health Care and Treatment; Service Delivery; Technological Innovation; AI and Machine Learning
Sanders, Samantha F., Mats Terwiesch, William J. Gordon, and Ariel Dora Stern. "How Artificial Intelligence Is Changing Health Care Delivery." NEJM Catalyst (October 17, 2019).
- 01 Jun 2009
- News
Dispatches from the Global Classroom
“we-dentity” and the power of community in the face of an inefficient, sometimes corrupt, local government. Santa Ana del Valle, for example, provides many of its services (such as policing or maintenance of the church and museum) through... View Details
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
- 01 Dec 2009
- News
What’s On?
KILAR After working at Amazon.com for nine years, in 2007 Jason Kilar (MBA ’97) became CEO of Hulu, the service that brings popular television programming and movies to computers via high-quality streaming video. Hulu, free and... View Details
Kenneth Salas
Kenny Salas is a fintech entrepreneur and operating executive, currently at the helm of nuDesk, which helps companies scale through AI-driven solutions and dedicated talent hubs in Mexico. As a Partner at Cintar Group, he actively invests... View Details
Keywords: Finance
- 01 Sep 2016
- News
Going Forward
Through The Harvard Business School Campaign, we are positioning the School to deepen its impact on business and business education. From its inception, the Campaign has had high aspirations. We aimed to increase engagement and participation among our alumni and the... View Details
- November 2008 (Revised February 2010)
- Case
Rebranding at Oliver Wyman Group
By: Robert G. Eccles and Kaitlyn Simpson
Keywords: History; Integration; Organizational Change and Adaptation; Marketing Strategy; Service Operations; Organizational Structure; Organizational Culture; Brands and Branding; Consulting Industry
Eccles, Robert G., and Kaitlyn Simpson. "Rebranding at Oliver Wyman Group." Harvard Business School Case 409-055, November 2008. (Revised February 2010.)
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
company to engage on this issue.” Toffel, as course head for the Technology and Operations Management course, has himself taken the lead on introducing some of these cases. One example is Indigo Agriculture, in which CEO David Perry (MBA... View Details
Keywords: April White
- 01 Jun 2010
- News
Get Well Soon
first-year required Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. “It’s a good TOM case in that it includes... View Details