Publications

28 Jun 2011
First Look

First Look: June 28

PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research (forthcoming) Abstract We investigate how View Details

Keywords: Sean Silverthorne

30 Apr 2001
Research & Ideas

Big Companies, Big Opportunities—Big Questions

Opportunities abound for large companies looking to expand into Latin America. But risks remain, and the development of better capital markets is needed to attract more investment, according to panelists at the "Growth Opportunities... View Details

Keywords: by Julie Jette

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

meltdown is. As Philippe Gouamba puts it, "Is it a partial collapse or a total collapse? What is at risk in this collapse; is it human lives, corporate capital or national pride?" Having asked these questions, he opts for... View Details

Keywords: by Jim Heskett; Energy; Utilities

01 Oct 2001
Research & Ideas

Connecting With Nonprofits

Continuum can be used as an instrument for managing their "Partnering Portfolios." Not only can one ascertain the current nature of the existing relationships, but also begin to strategize as to the ideal mix of relationship... View Details

Keywords: by James Austin

02 Dec 2019
What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

in. Employees were warned that pay was at risk if the targets weren’t met. According to one BloombergBusinessweek report, “They were targeting the highly paid, highly experienced engineers.” One flight test group member commented, “It was... View Details

Keywords: by James Heskett; Air Transportation

10 Nov 2003
Research & Ideas

A Fast Start on Your New Job

been doing on the management of organizational change. The more I studied leaders who were trying to make changes in their organizations, the more I realized that they were usually in the midst of transitioning into new positions. In... View Details

Keywords: by Martha Lagace

March 2024
Case

Nomad: A License to Bank

By: Paul A. Gompers and Pedro Levindo

In late 2023, Lucas Vargas, CEO and co-founder of Nomad, a fintech that offered financial services in the United States for Brazilian residents, had to decide what to do to ensure the company’s continued expansion. Nomad launched its first product, a U.S. digital bank... View Details

01 Dec 2003
Research & Ideas

Sometimes Success Begins at Failure

don't have processes for managing them. A more valuable approach would be to acknowledge the risk of measurement errors in evaluating early-stage projects, and then develop practices for addressing those... View Details

Keywords: by Henry Chesbrough; Health; Pharmaceutical

December 2000 (Revised February 2007)
Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary

Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details

Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry

07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

Freyd); profit-oriented risk managers and payment processors such as insurers (R. MacKenzey, Emre Erkut, and others); specialized service providers (including malpractice lawyers) at various points in the... View Details

Keywords: by Jim Heskett; Health

14 Mar 2017
First Look

First Look at New Research, March 14

entrepreneurs from other candidates. To address that problem, Butler compared the psychological testing results of over 4,000 successful entrepreneurs and of approximately 1,800 business leaders who described themselves as general View Details

Keywords: Sean Silverthorne

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

January 2025
Teaching Note

Vytal: Packaging-as-a-Service

By: George Serafeim, Michael W. Toffel and Stacy Straaberg

Teaching Note for HBS Case No. 124-007. The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of... View Details

02 Apr 2010
What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John Alexander said, "When... View Details

Keywords: by Jim Heskett

April 2012
Article

Finding the Right Mix: How the Composition of Self-managing Multicultural Teams' Cultural Value Orientation Influences Performance Over Time

By: Chi-Ying Cheng, Roy Y.J. Chua, Michael W. Morris and Leonard Lee

This research investigates a new type of team that is becoming prevalent in global work settings, namely, self-managing multicultural teams. We argue that challenges that arise from cultural diversity in teams are exacerbated when teams are leaderless, undermining... View Details

Keywords: Management Practices and Processes; Performance; Problems and Challenges; Groups and Teams; Risk and Uncertainty; Culture; Value

Find at Harvard

October 2000 (Revised June 2002)
Supplement

Nick Fiore: Healer or Hitman? (B)

By: Clayton M. Christensen and Tara Donovan

Supplements the (A) case. View Details

Keywords: Risk Management; Job Cuts and Outsourcing; Strategic Planning; Decision Choices and Conditions

May 2011 (Revised December 2011)
Case

Stuyvesant Town - Peter Cooper Village: America's Largest Foreclosure

By: Arthur I Segel, Gregory S. Feldman, James T. Liu and Elizabeth C. Williamson

In July 2010, William Ackman, the founder of Pershing Square, is considering a potential new opportunity: the acquisition of the distressed Stuyvesant Town and Peter Cooper Village ("ST /PCV") complex. The property had recently been abandoned by its owners and had come... View Details

Keywords: Property; Risk Management; Opportunities; Valuation; Insolvency and Bankruptcy; Investment; Outcome or Result; Acquisition; North and Central America

October 2008 (Revised September 2011)
Supplement

PepsiCo's Bid for Quaker Oats (D)

By: Carliss Y. Baldwin

Describes the final deal struck between PepsiCo and Quaker Oats, including the terms of collared consideration. Summarizes stock price announcement effects. View Details

Keywords: Mergers and Acquisitions; Announcements; Stocks; Price; Risk Management; Negotiation Deal; Valuation; Food and Beverage Industry

October 2008 (Revised December 2010)
Case

Intel NBI: Intel Corporation's New Business Initiatives (A)

By: Willy C. Shih and Thomas Thurston

For Intel Corporation, the processes and priorities that have made it so successful are difficult to overcome as the company tries to diversify away from its core. The case examines the history and evolution of the New Business Initiatives (NBI) group, as the leader... View Details

Keywords: Business Divisions; Transition; Corporate Entrepreneurship; Business History; Management Practices and Processes; Resource Allocation; Organizational Structure; Problems and Challenges; Risk and Uncertainty