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Show Results For
- All HBS Web
(3,913)
- People (16)
- News (908)
- Research (2,470)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,848)
- 26 Oct 2015
- News
Ron Johnson’s Post-Penney’s Rebirth
The November issue of Fast Company has a profile of Ron Johnson (MBA 1984)—former Apple retail guru and JC Penney CEO. Johnson’s now at the helm of a consumer electronics startup, Enjoy, that focuses on personal service interactions with... View Details
- 01 Sep 2004
- News
Stiletto Science
feet.” Or, as Hughes described it, “A shoe you can think in.” Hughes is chairman of HBN Shoe, which owns Insolia, a biomechanically correct design that’s built into a heeled shoe and can’t be seen when the shoe is being worn. Nordstrom is currently the only View Details
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate... View Details
- Profile
Maliha Khan
confidence to go down a different path. As I've gone through multiple summer internship interviews, I've found myself attracted to positions that are more retail related. HBS has helped me become more comfortable pursuing what I really... View Details
- 04 Oct 2019
- News
Changing of the Guard at Tesco
Photo via Tesco Photo via Tesco In July, the British retailer Tesco marked its 100th birthday with a 30-hour dance session in Wembley Stadium. Historic milestones aside, the company could also celebrate its recovery from an accounting... View Details
- 01 Jun 2004
- News
Luxe Redux
markets,” says HBS professor emeritus Walter J. Salmon, a specialist in consumer marketing and retail distribution. He cites “cultural sensitivity” — the ability to know what consumers will want before they know it themselves — as a key... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
market. In the 1960s, it added a line of men's casual shoes sold through company-owned retail stores. The 1970s saw a diversification into men's clothing, a new line of business (LOB) that focused on outdoor clothing for work or play. The... View Details
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
contributions to put food, including Thanksgiving turkeys, on the tables of their less-fortunate coworkers, regardless of what a cynical outside world might think. The annual employee turnover rate is 70 percent, not especially high for a View Details
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
returns on investment than those pursuing the first two strategies. The woes of once great retailers like Sears Roebuck are cited as evidence. But midfield is critical. It represents the middle of the market, to which one end of the... View Details
- 25 Jul 2016
- Blog Post
Advice on Switching Careers While at HBS
felt ready to narrow down and focus. I had always been interested in retail but never worked in the industry, and so I made exploring retail a goal of my time here. First of all, it is worth recognizing that... View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Now, the evidence is quickly posted to social media for the world to critique—potentially blown out of proportion. “If a customer feels strongly enough to make a recording and perhaps tell friends, that’s a problem a smart retailer would... View Details
- 09 Feb 2017
- Blog Post
Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)
and cross-brand initiatives across Williams-Sonoma’s iconic eight-brand portfolio. I joined WSI after a few years in management consulting, where I managed projects across my firm’s retail and technology portfolios, and pre-MBA roles in... View Details
Keywords: Consumer Products / Retail
- 27 Jul 2009
- Research & Ideas
Social Network Marketing: What Works?
retail and other online sites in general hoping to influence online purchasing decisions? A: The fact that people are influenced by their friends is not new. We all know it at some level or another. However, by understanding the social... View Details
- 29 Aug 2018
- Blog Post
From the Classroom to the Workplace: How I Applied Learnings to my Internship
changes or incremental ones, or whether a change needed to come from the top or from the employees working on the front line. Thirdly, TEM (The Entrepreneurial Manager) was quite clearly relevant, even for a company that is now the largest online fashion View Details
Keywords: Consumer Products / Retail
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
- 01 Sep 2004
- News
Bill Dunaway (MBA 1964)
After I heard what had happened, I ran up to my room and tore down the signs. As it happens, I had voted for Kennedy. It was a tragic, terrible thing. I thought I would stay in the retail drug business for the rest of my life. My advice... View Details
- 01 Mar 2012
- News
Shop Talk, Different Avenues
of retailing through consulting and marketing work for a roster of global clients. Traub recently sat down with Gilt Groupe cofounders Alexis Maybank and Alexandra Wilkis Wilson (both MBA 2004) to discuss View Details
- 06 Dec 2021
- News
Action Plan: Whole Sale
The future of retail won’t be brick and mortar or online, says Musab Balbale (MBA 2007). Instead, it will be a more inclusive combination of the two. Balbale, who spent several years of his career focused exclusively on online sales, is... View Details
- 01 Mar 2014
- News
Cutting Edge
than when he took over, those outlets are mostly regional players. He looks for the company to penetrate major, nationwide retailers this year on the strength of a national marketing effort, a broader innovation agenda, and Smith... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather than purchase and leave, and Rakuten provides its View Details