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Show Results For
- All HBS Web
(3,455)
- People (10)
- News (771)
- Research (2,184)
- Events (22)
- Multimedia (36)
- Faculty Publications (1,245)
- September 1999 (Revised November 1999)
- Case
Explore, Inc.
Documents the creation of a national before and after-school day care program aimed at bridging the gap between school and parents' work schedules. This high-growth, for-profit social enterprise organization operated in what was historically the domain of nonprofit or... View Details
Keywords: Microeconomics; Growth and Development; Order Taking and Fulfillment; Mission and Purpose; Performance Expectations; Quality; Social Enterprise; Travel Industry
Grossman, Allen S., James E. Austin, Myra M. Hart, and Sharon Peyus. "Explore, Inc." Harvard Business School Case 300-011, September 1999. (Revised November 1999.)
Louis B. Neumiller
Under Neumiller's "home-town-boy" leadership style, Caterpillar's revenues grew from over $100 million in 1941 to $827 million in 1963, prospering through World War II and the global post-war boom. Neumiller built the Caterpillar brand into a common worldwide... View Details
Keywords: Construction & Real Estate
Willis H. Carrier
Carrier was a pioneer in the field of mechanical refrigeration. Perfecting an air cooling system, Carrier first introduced air conditioning to theaters in the 1930’s and later went on to develop elaborate, but affordable, air conditioning systems for businesses. His... View Details
Keywords: Fabricated Goods
- 22 Sep 2020
- Research & Ideas
Recessions Push Some Entrepreneurs to Launch Too Soon
to improve their financial situation by rushing new ventures to market. In doing so, they sacrifice quality standards and ultimately underperform their peers. This is particularly problematic in high tech, where entrants need strong... View Details
Keywords: by Sean Silverthorne
- 01 Jun 2004
- News
Luxe Redux
the hallmarks of many luxury brands, some of which are hundreds of years old. The enduring quality of a particular luxury good can be part of its appeal, yet consumers — particularly young, fashion-conscious consumers — want a product... View Details
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei... View Details
Keywords: Sean Silverthorne
- 01 Sep 2013
- News
Three Decades of Change and Counting
I was taken aback by how beautiful the campus was. Then, once I started meeting other SVMP participants, I realized pretty quickly that the quality of the people was on par with the quality of my... View Details
- 03 Feb 2016
- What Do You Think?
How Do You Hire an 'Impostor'?
the employment of “imposters,” a term, by the way, that was regarded as objectionable by many, most respondents implicitly rejected the notion. They pointed to the desirable qualities of imposters, people who believe that their... View Details
Keywords: by James Heskett
- July 2011
- Teaching Note
The Credit Suisse/Gerson Lehrman Group Alliance (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409046. View Details
- May 2010
- Case
CEIBS: A Global Business School Made in China
By: John A. Quelch
In 2009, just 15 years after it was founded, the China Europe International Business School (CEIBS) has achieved the remarkable 8th position in the Financial Times Global MBA rankings. The case describes the short history of the school and the reasons for its success.... View Details
Keywords: Product Positioning; Quality; Business History; Competitive Advantage; Business Education; Global Strategy; Growth and Development Strategy; Education Industry; China
Quelch, John A., S. Ramakrishna Velamuri, and Shengjun Liu. "CEIBS: A Global Business School Made in China." Harvard Business School Case 510-088, May 2010.
Vaughn L. Beals, Jr.
Beals and fellow AMF executives orchestrated a leveraged buyout of Harley-Davidson in 1981 when it was on the brink of collapse. Through the adoption of quality management approaches and prudent investments, Beals and his team are... View Details
Keywords: Automotive & Aerospace
- 07 Mar 2017
- News
From Harvard to INSEAD: Change Management in a Disruptive World
feel too weak and naked when disruptions come out. It’s a support, a strong one, but surely not an answer. The rest is up to each of us to shape and create.” On the qualities of leadership: “The great leaders of tomorrow will be people... View Details
Keywords: Educational Services
- 01 Dec 2016
- News
Research Brief: So Many Sites, So Little Time
and news to social media and video. That stability becomes easier to understand if you take into account that internet use inside most homes is an activity that takes place in little moments of free time that don’t change much. This “bursty” or “plastic” View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
to lower their prices by paying less for their tomatoes. We took a different approach and concentrated on quality." This meant going to the start of the supply chain: the tomato farmers. ("You can't put the brand on it, get the premium, and then work backward to bring... View Details
- December 2010
- Teaching Note
VeeV on the Rocks? (TN)
By: Christopher Marquis, Joshua D. Margolis and Bobbi Thomason
Teaching Note for 410006. View Details
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
customer service. If it comes to choosing between quality and profitability, we always go for quality and trust that it will lead to profit. I spent my first six months here working alongside our employees... View Details
- July 2011 (Revised September 2012)
- Case
Industrial Metrology: Getting In-Line? (A)
By: Willy Shih
Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality.... View Details
Keywords: Transformation; Machinery and Machining; Measurement and Metrics; Product Design; Planning; Quality; Opportunities; Competitive Strategy; Diversification; Segmentation; Technology Adoption; Theory; Manufacturing Industry
Shih, Willy. "Industrial Metrology: Getting In-Line? (A)." Harvard Business School Case 612-004, July 2011. (Revised September 2012.)
Lewis W. Lehr
In his first year at the helm of 3M, Lehr presided over a major reorganization of the company’s diversified operations into 4 distinct divisions. The new and improved 3M began to focus on quality and innovation, as Lehr invested heavily... View Details
Keywords: Fabricated Goods
- 19 Aug 2015
- Research & Ideas
Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission
valuable asset. However, the company is now at a crossroads. It has grown so big and so popular that it must consider monetizing certain aspects of its business to ensure sustained quality and to continue to bolster its content offerings.... View Details
- 25 Aug 2022
- Research & Ideas
It’s All in a Name: Reputable Investors Help Startups Shine
about top investors increased the volume of applications, there was no evidence that the quality of applying candidates has deteriorated. In fact, the quality of the talent pool remained, on average, the... View Details
Keywords: by Rachel Layne