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  • 10 Mar 2021
  • Research & Ideas

Key to Doing Your Best at Work? Be Yourself

Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or personal styles, or think twice... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 16 Aug 2018
  • News

Working with a Giver’s Spirit

Philippine tech incubator behind a number of remarkable companies, including Ayannah, which uses social media and mobile platforms to provide digital commerce and payment services to the world’s unbanked; PawnHero, an online pawnshop that... View Details
Keywords: Constantine von Hoffman
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

Wal-Mart's and Microsoft's dominance in modern business has been attributed to any number of factors, ranging from the vision and drive of their founders to the companies' aggressive competitive practices. But the performance of these two very different View Details
Keywords: by Marco Iansiti & Roy Levien
  • 07 Apr 2015
  • News

Warrior Spirit

Astro Arena, Star Sports, and others. Dressed in a sharp dark suit and crisp white shirt, the Thai native, 43, looks the part of impresario, although his favored attire is often jeans and a T-shirt or workout gear. Trained in Muay Thai himself, with 30 View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 07 May 2013
  • First Look

First Look: May 7

to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby firms trade-off service quality and price, and in turn, the incumbent attracts View Details
Keywords: Carmen Nobel
  • 01 Aug 1998
  • News

High Honors

consider, however, only one will win their support. For the select few startups that pass through Idanta's screen - some thirty companies that have created more than 40,000 jobs since Dunn founded the firm in 1971- there are significant... View Details
  • 05 Mar 2019
  • Blog Post

Part 2: Military Transition and the JD/MBA - The Path to Your Goals

which will require you to work hard to get competitive jobs at firms with skeptical recruiters; the JD/MBA may help, but it does not resolve this problem.  Make sure you are up for these challenges as a mid-career View Details
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details
Keywords: by Kristen Senz
  • 16 Apr 2013
  • First Look

First Look: April 16

  Publications 2006 Stanford University Press Wall Street Research: Past, Present, and Future By: Groysberg, Boris, and Paul M. Healy Abstract—Wall Street equity analysts provide research products and services on publicly traded companies... View Details
Keywords: Sean Silverthorne
  • 31 Oct 2011
  • Research & Ideas

The Most Powerful Workplace Motivator

according to Larkin's 2009 paper "Paying $30,000 for a Gold Star: An Empirical Investigation into the Value of Peer Recognition to Software Salespeople." The paper describes a field study at a large enterprise software firm, where salespeople's salaries are largely... View Details
Keywords: by Carmen Nobel
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

rules and the cram down option, making it more likely that the plan will be passed. Last year, the technology firm Sungard Availability Services completed a pre-negotiated bankruptcy in just 19 hours,... View Details
Keywords: by Dina Gerdeman; Financial Services; Financial Services
  • 10 Mar 2020
  • Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

police, telling these kids what to do.” That observation led to another insight: Tutors, charged with pushing behavioral standards associated with a college-bound, middle-class, professional culture, were questioning their role in the... View Details
Keywords: by Julia Hanna
  • 2023
  • Working Paper

Toward Decision-Useful Carbon Information

By: Gunther Glenk
Companies are increasingly viewed as crucial drivers for timely decarbonization. Current accounting practices for greenhouse gas (GHG) emissions, however, often leave corporate carbon disclosures and abatement obscured. Here I introduce a taxonomy for assuring the... View Details
Keywords: Carbon Emissions; Decarbonization; Carbon Accounting; Net-zero Emissions; Greenhouse Gas Emissions; Environment; Environmental Impact; Management; Sustainable Cities; Corporate Disclosure; Environmental Accounting; Environmental Management; Climate Change; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Europe; North America; South America; Africa; Asia
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  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

governance (ESG) information in China, Denmark, Malaysia, and South Africa using differences-in-differences estimation with propensity score matched samples. We find that relative to propensity score matched control firms, treated firms... View Details
Keywords: Re: Multiple Faculty
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

owed $130,000 in sales commissions for the work he had done prior to being fired from the firm a few months earlier. The executive, on the other hand, claimed the employee was owed nothing—in fact, he insisted the employee had been... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

earnings patterns. Firms with historically larger earnings in one quarter of the year (“positive seasonality quarters”) have higher returns when those earnings are usually announced. Analysts have more positive forecast errors in positive... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2016
  • First Look

March 8, 2016

competition only when the incumbent offers high (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby firms... View Details
Keywords: Sean Silverthorne
  • Web

Frequently Asked Questions | HBS Online

Transforming Customer Experiences is a 4-week, 20-25-hour online certificate program from Harvard Business School. It equips professionals from diverse backgrounds, with a systematic approach to delivering standout View Details
  • 18 Feb 2015
  • First Look

First Look: February 18

These results provide some of the first field-based evidence on the potential for a firm's balanced scorecard to provide useful information for detecting problems in its strategy. February 2015 Strategic Management Journal Are Incentives Without Expertise Sufficient?... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2013
  • News

Mind Your Manners

2012). Her clients, who are often globe-trotting managers of state-owned firms doing business in the West, "are very keen to learn about how to engage with foreigners; they want to learn an established set of rules for courteousness... View Details
Keywords: etiquette; Educational Services; Educational Services