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Show Results For
- All HBS Web
(2,490)
- People (2)
- News (547)
- Research (1,701)
- Events (3)
- Multimedia (9)
- Faculty Publications (947)
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details
- 13 Aug 2014
- Lessons from the Classroom
Managing the Family Business: Entrepreneurs Needed for Long-Run Success
business reasons and family reasons why we think this is true. The Business Reasons In today's competitive environment of rapid technological change and quickly evolving industries, it doesn't pay to become too attached to current lines of business or methods for... View Details
Keywords: by Michael J. Roberts
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details
- 17 Aug 2015
- News
The Play Alchemist
a system that can allow your product or service to reach as many people as possible in a sustainable way.” So far, it is reaching people quite nicely. As of April, the company has sold 50,000 Socckets, and Pulses are currently sold out.... View Details
Keywords: Constantine von Hoffman
- 24 Jun 2014
- First Look
First Look: June 24
terms that require prepayment. During the recent crisis, the exporter was more likely to demand cash in advance terms when transacting with new customers, and customers that traded on cash in advance and letter of credit terms prior to... View Details
Keywords: Sean Silverthorne
- 01 Sep 2008
- News
Building a Better MBA
other stakeholders in society. If academic critiques were not discouraging enough, Datar and Garvin distilled more bad news from their research. “There’s an escalating drumbeat of concerns from alums, from students, and from customers —... View Details
- 06 May 2025
- Blog Post
The Incredible Land of Ice and Fire: Exploring Iceland's Renewable Energy Model for a Changing Planet
Imagine a place where all electricity comes from clean sources, where most cars are EVs and can be charged on almost every street, where daily hot water for homes and pools is drawn from the depths of the Earth, and where sweet tomatoes can grow even in the starkest... View Details
- 01 Mar 2015
- News
A Boomtown's Echo
those kinds of projects. No siree. We remember last time around.’ ” Myers is managing director of Dallas/Ft. Worth–based Boldmore Growth Partners, and launched the Internet service provider Bakken Wireless in 2012 to serve the region’s... View Details
- 01 Jun 2009
- News
Alumni Books
The People Factor: Strengthening America by Investing in Public Service by Linda J. Bilmes (MBA ’84) and W. Scott Gould (Brookings Institution Press) The authors argue that the federal government can achieve the same gains as the best... View Details
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service quality may disappear if... View Details
Keywords: Sean Silverthorne
- 01 Sep 2003
- News
Globalization Revisited
argued that advances in communications technology were increasingly inspiring consumers around the world to want the same things. Therefore, he declared, international companies should cease to act as “multinationals” that customized... View Details
- 01 Oct 2001
- News
Ready for Takeoff: Web Portal Enters Second Phase
After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong View Details
- 01 Sep 2018
- News
An SUV Built for African Roads—by African Workers
improve challenging last-mile distribution on rough terrain. Even before doing any marketing for the Mobius II, Yong reports that they have a couple hundred preorders and are building a sales and service network across the country to... View Details
Keywords: Amy Yee
- 19 Nov 2014
- News
The Power of Yes
“smartest” and most cost-effective cause—in all likelihood not a panhandler on the street) and the spirit of service and giving that he considered an equally vital aspect of his work. “It was a personal exploration that became more public... View Details
Keywords: Julia Hanna
- 01 Dec 2012
- News
Corruption 101
"Against the Grain" ends as a cliff-hanger: What should Jim do? The array of ethical choices forms the basis of class discussion in the required course Leadership and Corporate Accountability. "Corruption can be defined as paying for a good or View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
they will be as busy in the future as they are today increased the likelihood that customers would both open the email and click a link to purchase various services. In sum, making the future feel as busy as the present encourages... View Details
Keywords: Sean Silverthorne
- 09 Apr 2014
- Research & Ideas
A Playbook for Small-Business Job Creation
Rather than depend on credit scores, the company uses its own algorithm to analyze data including bank transactions, sales, and customer reviews. Potential borrowers fill out applications online, automatic decisions are made in a matter... View Details
Scott D. Cook
Though he was not the first individual to launch a personal finance software company, Cook was the most successful. His focus on easy of use and customer service helped to develop Quicken into one of the... View Details
Keywords: Computers & Electronics
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of... View Details
Keywords: Sean Silverthorne