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  • All HBS Web  (3,836)
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    • News  (914)
    • Research  (2,086)
    • Events  (11)
    • Multimedia  (51)
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  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

organization's response to a fine degree. So why aren't more companies this customer-centric? We asked professors Shapiro and Rangan to view the changes in order management cycle that have evolved since their findings were first presented in 1992. Sarah Jane Johnston:... View Details
Keywords: by Sarah Jane Johnston
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

negotiations be secret or open, separate or collective? How can you avoid being harmed by the sequencing tactics of others? Here's some advice: Study Patterns Of Influence And Deference Would-be coalition builders learn quickly that... View Details
Keywords: by James K. Sebenius
  • 22 Dec 2003
  • Research & Ideas

How to Build a Better Board

board are being led. Even experienced CEOs and chairmen sometimes find it difficult to lead a discussion among people who are essentially their peers or even in some cases their bosses. It isn't easy to tell somebody to shut up when he or... View Details
Keywords: by Martha Lagace
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

manager faced decisions that could have derailed the performer's career. A new case by Associate Professor Anita Elberse examines the strategic marketing choices that instead created a global brand. Why Leaders Lose Their Way (21,651)... View Details
Keywords: by Staff
  • 24 Sep 2012
  • Research & Ideas

Why Do We Tax?

through the 1960s. Combining Equal Sacrifice with Utilitarianism better represents the preferences that people hold in the population at large, according to Weinzierl, and makes the theory's recommendations align much better with the reality of tax policy. Weinzierl... View Details
Keywords: by Martha Lagace; Legal Services
  • 09 Nov 2006
  • Research & Ideas

Andy Grove: A Biographer’s Tale

previous books: the Watsons of IBM, Sam Walton, for example. What led you to focus this time on Andy Grove? Tedlow: Having looked at CEO's, as you mentioned, in other books, and really having studied the phenomenon of the chief executive... View Details
Keywords: by Sean Silverthorne; Computer
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