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  • 11 Mar 2001
  • Research & Ideas

Evolving for Success [Part Two]

work to do, the best tools, and a feeling that they'll be successful. Help them learn, and they will want to work in your company. Secondly, membership. Make people feel like members of the community, not... View Details
Keywords: by Staff
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

political ends, such as higher employment. "Typically in research on regulatory capture, special interests put pressure on politicians, for example, firms pay money; in my story it comes because a politician wants View Details
Keywords: by Michael Blanding
  • 04 Dec 2000
  • What Do You Think?

Have We Overdone Deregulation and Privatization?

consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing... View Details
Keywords: by James Heskett
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

what business can properly be supposed to support. "I am inclined to think that this intense market pressure keeps most managers in most companies meeting what they have committed View Details
Keywords: by Michael Blanding
  • 12 Oct 1999
  • Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

Lawrence (MBA '87), a marketing consultant and professor at Boston University, says, "Spirituality should not be confused with 'religion.' To me, spirituality is simply having a sense of inner calm and a View Details
Keywords: by Marguerite Rigoglioso
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

bankruptcy calculations last week, most people were prepared for the $3.5 billion in unfunded pension liabilities. Many people were surprised, however, to see the much larger amount of $6.4 billion in other post-employment benefits ( OPEB... View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 26 Apr 2004
  • Research & Ideas

A Clear Eye for Innovation

its own R&D, finance, and marketing functions, and he chose the project leaders for their willingness to challenge the status quo and their ability to operate... View Details
Keywords: by Charles A. O'Reilly III & Michael L. Tushman
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

action, Levy triggered an open, emotional debate, then worked with the participants and their bosses behind the scenes to resolve the differences. At the next staff meeting, he praised the participants' View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 20 Mar 2017
  • Book

Why Companies Are Placing Users at the Core of Their Innovation Strategies

good ideas with potential buyers willing to pay in advance to get the products made. “The field has grown quite a bit,” Lakhani says. “This book provides a concentrated view of... View Details
Keywords: by Dina Gerdeman
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

they pay little attention to the social contract, or the spirit of the deal. So while the parties agree to the same terms on paper, they may actually have very different... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 16 Dec 2013
  • HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

turns waiting tables. (In fact, when Pisano first dined there, Oldani was his waiter.) This leads to a significant reduction in labor costs, even while allowing Oldani to pay... View Details
Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage
  • 25 Nov 2013
  • Research & Ideas

Hiding From Managers Can Increase Your Productivity

starts paying attention to something or someone, it happens in one of two ways: executive control (that person deliberately chooses what to focus on) or attentional capture... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

is "dilutive" if the buyer's eps goes down. Describes why managers are concerned with accretion and dilution; how to tell if a deal is accretive; why high P-E buyers can pay a premium and still... View Details
Keywords: Martha Lagace
  • 10 Feb 2003
  • Research & Ideas

Women at Work

former Bain associate Persistency Pays Kelly Cook had wanted to work at Continental Airlines for as long as she could remember. As a young, recently divorced mother of one, she began temping in the Houston... View Details
Keywords: by Wendy Guild
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server... View Details
Keywords: by Jim Aisner; Retail
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

Kraft's offer, as the Foxboro stadium was poorly designed and in terrible condition, and depended on the Patriots for most of its income. Kraft and his partner were astute enough, however, to spot obscure provisions in the lease that not... View Details
Keywords: by Michael Wheeler
  • 02 Jun 2011
  • What Do You Think?

Is it Time for a National Bankruptcy?

and relatives in Greece lead better lives than they can afford. Their wages are high, their benefits even higher, and their taxes are low (because, he claims, they avoid paying them). Banks in other countries have View Details
Keywords: by Jim Heskett
  • 09 Jan 2006
  • Research & Ideas

Rebuilding Commercial Real Estate

the best market data. But not anymore, says Dubrowski. Overpricing, not overbuilding, is the market's biggest problem. Today, his twenty-two-person firm pays upward of $400,000 a year for subscription data services, the same services that... View Details
Keywords: by Roger Thompson; Construction; Real Estate
  • 02 Aug 2006
  • Research & Ideas

Investor Protection: The Czech Experience

permitting expropriation and the Czech people paying a large price for the misbehavior of Železný and politicians. Is there a silver lining to the case? Also, could you expand upon the "uneven playing... View Details
Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
  • 08 Dec 2003
  • Research & Ideas

Why Europe Lags in Pharmaceuticals and Biotech

healthcare allows you to do something that means a great deal to the consumer. In a September speech, FDA Commissioner Mark McClellan said that low drug prices charged elsewhere in the world results in U.S.... View Details
Keywords: by Sean Silverthorne; Biotechnology; Health; Pharmaceutical; Technology
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