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Show Results For
- All HBS Web
(3,342)
- People (3)
- News (748)
- Research (2,182)
- Events (10)
- Multimedia (9)
- Faculty Publications (1,104)
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
- 01 Jun 2014
- News
Case Study: A Souped-Up Strategy
the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to... View Details
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate... View Details
- 01 Jun 2009
- News
Bright Future for Green Business
“There’s no better horse in the world you could possibly hitch your cart to.” That’s how Matthew Nordan summed up the state of clean, green energy at the School’s Building Green Businesses conference in early March. During the session “Crafting the Future of Green... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
company Mobley to offer an alternative: an affordable way to furnish a home with stylish, quality pieces with a lease of 3 to 12 months, without the burden of ownership. Mobley’s entrée to the $230 billion market for furniture and home... View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
There are no long-term commitments, although reservations are required, especially during the busiest times. The centers are open later in the evening than most centers in the area (9 p.m. Monday–Thursday, 11 p.m. Friday) and on Saturdays (9 a.m.–11 p.m.). The centers... View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
of real-world systems. Download the paper: http://www.hbs.edu/research/pdf/10-059.pdf Quality Provision, Expected Firm Altruism and Brand Extensions Author:Julio J. Rotemberg Abstract This paper studies View Details
Keywords: Martha Lagace
- 01 Mar 2004
- News
Leadership Project Codifies Elusive Traits
database is an excellent resource for those interested in the history of leadership, Mayo stresses that it also conveys important information about qualities needed by future leaders. “We can ask, Does this decade look like any other... View Details
- 01 Apr 2000
- News
Porter's Paradox
In his pathbreaking 1990 book The Competitive Advantage of Nations, HBS professor Michael E. Porter emphasized the strategic importance of clusters, which he defined as "geographic concentrations of interconnected companies, specialized... View Details
- 09 Sep 2008
- First Look
First Look: September 9, 2008
division's operations. The division was struggling in 2004 when newly-appointed CEO Philippe Guillemot and his team improved performance substantially by focusing on four levers- industrial footprint realignment, competitive sourcing,... View Details
Keywords: Sean Silverthorne
- 25 Mar 2021
- News
Alumni Honor Nitin Nohria and Support His Legacy
looks at how the company built a digital organization that leverages AI and other technologies to speed its operations, manage its processes, and ensure quality across research, testing, and manufacturing in its race to develop a vaccine... View Details
- 01 Mar 2014
- News
Everything Old Is a New Opportunity
independence—allowing elderly people to stay at home, independent and connected, not isolated Empowered care—providing new tools to improve quality and efficiency for paid and unpaid caregivers Ageless style—making stylish brands that are... View Details
- 22 Feb 2022
- News
Vision: Learning Curve
leveraging existing technology and infrastructure to enhance the quality of early childhood education for disadvantaged kids. And while the state-run preschools and primary schools that serve this population may suffer in comparison with... View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
said. “One of the challenges we face in retail service operations is that the customer is part of the operating process” Raman also talked about empathy in dealing with difficult customers who hurt business by disturbing other customers... View Details
- 26 Jan 2017
- News
Turning Millennials into Leaders
create an NGO for kids around the world with HIV and AIDS [to improve] their quality of life, which led me to teaching back in Africa with students focusing on service and leadership. “I said, ‘I’ve been... View Details
- 13 Dec 2016
- First Look
December 13, 2016
unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best of them is the idea that health care needs more competition. In other sectors, competition improves View Details
Keywords: Carmen Nobel
- 03 Dec 2001
- What Do You Think?
What Happens When the Sumo Master Learns Judo?
sumo learning judo—following through fast, pushing when pulled, and leveraging Apple Computer's (educational) partners to Microsoft's long-term competitive advantage? In the wake of the Microsoft settlement, what does the future hold for... View Details
Keywords: by James Heskett
- 01 Jun 2010
- News
Touting Green Energy’s Potential
MARKEY: Just as the telecom sector was revolutionized in the 1990s by legislation that unleashed competition, so too will a green energy sector be launched, generating enormous wealth creation. In March, at a two-day HBS conference on energy, Congressman Ed Markey... View Details
- October 2018 (Revised April 2019)
- Teaching Note
Kids & Company: Entering the U.S.
By: Boris Groysberg and Matthew G. Preble
Teaching Note for HBS No. 418-011. View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Strategy; Growth Management; Business Strategy; Competitive Advantage; Expansion; Leadership; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Selection and Staffing; Customer Focus and Relationships; United States; Canada
- Blog
Tech Power at HBS: Faculty Boost Technology Ecosystem
range of companies inside and outside technology sectors, including many startups. She also serves on several boards, including Unilever and Warby Parker. To explore some of her work, check out: Book: Different: Escaping the Competitive... View Details