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  • All HBS Web  (2,963)
    • People  (3)
    • News  (559)
    • Research  (2,074)
    • Events  (4)
    • Multimedia  (24)
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  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

culture on post-pandemic employee engagement and organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. References:... View Details
Keywords: by James Heskett
  • 01 Oct 1997
  • News

Short Takes

experiences: identity groups (i.e., race, cultural background, gender, age) and organization groups (defined by shared task roles and hierarchical position). From psychoana-lytic theory, the authors draw on... View Details
  • July 2008 (Revised February 2011)
  • Supplement

Sanford C. Bernstein: The Fork in the Road (B)

By: Boris Groysberg and Geoff Eckman Marietta
Update on the (A) case. View Details
Keywords: Knowledge; Business or Company Management; Organizational Change and Adaptation; Organizational Culture; Competitive Advantage; Valuation; Financial Services Industry
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Groysberg, Boris, and Geoff Eckman Marietta. "Sanford C. Bernstein: The Fork in the Road (B)." Harvard Business School Supplement 409-008, July 2008. (Revised February 2011.)
  • 30 Aug 2004
  • Research & Ideas

Mapping Your Board’s Effectiveness

critical internal processes that will create and deliver the value proposition; and whether the organization has the right people and systems in place and the right culture for its strategy to be successful.... View Details
Keywords: by Robert S. Kaplan
  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

corporate attention than employee, consumer, and environmental health. In a survey of more than 80 companies attending the Building a Culture of Health conference at Harvard Business School in April 2016, a lower percentage of respondents... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • 19 Jul 2024
  • Blog Post

Seven Lessons from the Section Experience

traditions like a birthday letter to the section on your birthday and bi-annual ski trips or lake trips. Lesson 3: Create a Culture of Inclusion As Section president, it was my job to help create the social glue for our section. Rather... View Details
  • 19 Aug 2016
  • News

Using Technology to Help Reclaim Lives from Addiction

and director of client services, is marking nearly a decade in recovery herself. Lionrock’s approach draws on Loeb’s firsthand knowledge of the challenges faced by rehab clients and their families. “Privacy is key,” he states. “The stigma our View Details
  • May 2008
  • Supplement

Kenny Kahn at Muzak (B)

By: Linda A. Hill and Emily Stecker
Supplemental Material for 408-057 View Details
Keywords: Organizations; Geographic Location; Innovation and Invention; Employees; Management Teams; Brands and Branding; Organizational Change and Adaptation; Organizational Culture; Design; Music Industry
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Hill, Linda A., and Emily Stecker. "Kenny Kahn at Muzak (B)." Harvard Business School Supplement 408-069, May 2008.
  • 05 Feb 2015
  • Research & Ideas

How New BofA Executives Learn its ’Deep Smarts’

Editor's note: How does an organization hold on to its wealth of accumulated knowledge when the knowledge-holders depart? It's a very real dilemma made even more critical as Baby Boomers begin their mass exit into retirement. The new book... View Details
Keywords: Re: Dorothy A. Leonard; Banking
  • 30 Jun 2020
  • Book

Capitalism Is More at Risk Than Ever

The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace
  • 24 May 2011
  • First Look

First Look: May 24

While the risk functions of some organizations have a culture of quantitative enthusiasm and are dedicated to risk measurement, others, with a culture of quantitative... View Details
Keywords: Sean Silverthorne
  • 06 Mar 2019
  • Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

Employers Favor MenWhy are women discriminated against in hiring decisions? The reason is subtle. Simple Ways to Take Gender Bias Out of Your Job Ads The book What Works: Gender Equality by Design, discusses how organizations can leverage... View Details
Keywords: by Sean Silverthorne
  • January 22, 2020
  • Article

Making Honest Conversations the Norm

By: Michael Beer
Much admired companies like Boeing and Wells Fargo sacrifice their competitive advantage. Some make huge ethical blunders. As a result, shareholders suffer huge losses in value while employees, customers, and society lose trust and confidence in the institution. Based... View Details
Keywords: Honesty; Interpersonal Communication; Framework; Organizational Culture; Trust; Performance Effectiveness
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Beer, Michael. "Making Honest Conversations the Norm." ChangeThis (blog) (January 22, 2020).
  • March 1994 (Revised March 2000)
  • Case

Cola Wars Continue: Coke vs. Pepsi in the 1990s

By: David B. Yoffie and Sharon Foley
The competition between Coke and Pepsi is a classic corporate battle that began in America at the turn of the century and has expanded into worldwide competitive warfare in the 1990s. This case examines the economics of the soft drink and bottling industries, and... View Details
Keywords: Globalization; Organizational Culture; Competition; Competitive Strategy; Corporate Strategy; Food and Beverage Industry; North and Central America
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Yoffie, David B., and Sharon Foley. "Cola Wars Continue: Coke vs. Pepsi in the 1990s." Harvard Business School Case 794-055, March 1994. (Revised March 2000.)
  • Web

Creating Brand Value - Course Catalog

firms, consumers, and other cultural producers, and of brands as meaning-based, relational assets that must be carefully designed, curated, and negotiated to unlock their considerable value. As branding becomes more participatory,... View Details
  • 20 Jul 2017
  • News

Pushing the Next Generation Forward

pilot program in the 1990s, built the organization around what Owusu-Kesse calls a “whatever-it-takes ethos,” which can be seen throughout the 2,000-employee organization today. For Owusu-Kesse, this View Details
Keywords: Deborah Blagg
  • 01 Dec 2002
  • News

Teaching Teachers

students' learning experience. So in August, she, along with nearly seventy other professors and deans from business schools in Latin America, China, Africa, and Central and Eastern Europe, arrived at HBS for the third annual Colloquium on Participant-Centered Learning... View Details
  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
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Neeley, Tsedal. "How to Build Trust with Colleagues You Rarely See." Harvard Business Review (website) (January 29, 2018).
  • June 2009 (Revised October 2011)
  • Case

Mina O'Reilly at Logan Airport's TSA

By: Michel Anteby and Erin McFee
Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details
Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston
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Anteby, Michel, and Erin McFee. "Mina O'Reilly at Logan Airport's TSA." Harvard Business School Case 409-116, June 2009. (Revised October 2011.)
  • 01 Sep 2010
  • News

RX for Change

introduces a “physician compact” that specifies the responsibilities of the organization and its employee doctors and ties those principles into the incentive compensation plan. The physician compact is a particularly effective way to... View Details
Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance
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