Publications

November 1998 (Revised June 1999)
Case

MedSim

An Israeli high-tech start-up has developed an innovative simulator which makes possible non-patient training in medical ultrasound. The marketing function moves to the United States, the largest market, while other functions remain in Israel. The case describes a... View Details

Keywords: Technological Innovation; Training; Health Care and Treatment; Problems and Challenges; Business Startups; Globalized Markets and Industries; Health Industry; Health Industry; Israel; United States

July 2019 (Revised October 2022)
Case

Jai Vakeel Foundation: Addressing Disability

By: V. Kasturi Rangan and Kairavi Dey

Jai Vakeel, a nonprofit organization in India, serves individuals with Intellectual Disability (ID), those with an IQ below 70. The organization was founded by the parents of a child with Down Syndrome, and they (and their next generation) steadily built the... View Details

Keywords: Social Enterprise; Nonprofit Organizations; Transition; Growth and Development Strategy; Organizational Change and Adaptation; Family Business; Health Care and Treatment; India

19 Jun 2012
First Look

First Look: June 19

312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians... View Details

Keywords: Sean Silverthorne

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

Harvard Business School, professor Ananth Raman discussed the importance of empathy in customer-facing business. "As we're talking about things like retail efficiency and profitability, this is a topic that I think needs more attention,"... View Details

Keywords: by Carmen Nobel; Health

01 Apr 2014
First Look

First Look: April 1

leading Chinese agricultural grower and distributor. Purchase this case: http://hbr.org/product/Beidahuang/an/914412-PDF-ENG Harvard Business School Case 313-070 Evaluating the Commercial Viability of New View Details

Keywords: Sean Silverthorne

February 2008
Teaching Note

DermaCare: Zapping Zits Directly (TN)

By: Richard G. Hamermesh

Teaching Note for [808064]. View Details

Keywords: Product Development; Innovation and Invention; Health Care and Treatment; Financing and Loans; Venture Capital; Advertising; Distribution; Health Industry

07 Aug 2007
First Look

First Look: August 7, 2007

providing information for students on CWA's history, the nature of Section 363 auctions, and the bidders who were involved in the process. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=908004... View Details

Keywords: Martha Lagace

11 Sep 2007
First Look

First Look: September 11, 2007

Herzlinger Publication:McGraw-Hill, 2007 Abstract In the battle for U.S. health care, patients and doctors are losing. Who Killed Health Care? shows how to win the war. One of... View Details

Keywords: Martha Lagace

April 1, 2024
Other Article

Paying For AI In Healthcare: Setting The Right Precedent Amidst Growing Use

By: Mitchell Tang, Kaylee Wilson and Ateev Mehrotra

Keywords: Health Care and Treatment; AI and Machine Learning; Cost

Read Now

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

that there are a lot of heroic people in service organizations who feel compelled to be the best at everything. That's particularly evident in mission-driven and health care... View Details

Keywords: by Deborah Blagg; Service

February 2016
Case

Express Scripts: Promoting Prescription Drug Home Delivery (A)

By: John Beshears, Patrick Rooney and Jenny Sanford

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Service Delivery; Decision Choices and Conditions; Health Care and Treatment; Order Taking and Fulfillment; Compensation and Benefits; Pharmaceutical Industry

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers View Details

Keywords: by John Quelch

21 Jan 2014
First Look

First Look: January 21

intermittent preventive treatment for pregnant women, indoor residual spraying, rapid diagnostic tests, and artemisinin-based combination therapy. We discuss the timing and... View Details

Keywords: Sean Silverthorne

08 Nov 2024
Op-Ed

How Private Investors Can Help Solve Africa's Climate Crisis

has quantified the reduction in health care costs from bad outcomes related to automobile pollution. And they have also quantified the time benefit, finding that the BRT so far... View Details

Keywords: by John Macomber; Green Technology; Energy

01 Jan 1999
Conference Presentation

A Framework for Measuring the Quality of Medication Prescribing Using Administrative Data

By: R. S. Stafford, Richard Bohmer and R. Gaudette

Keywords: Framework; Quality; Standards; Health Care and Treatment

October 2010
Case

The Cleveland Clinic: Improving the Patient Experience (Abridged)

By: Ananth Raman, Anita L. Tucker and Rachel Gordon

Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered question of "How does the patient feel?" This case looks at the... View Details

Keywords: Customer Satisfaction; Ethics; Health Care and Treatment; Six Sigma; Performance Improvement; Safety; Value Creation