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  • All HBS Web  (4,362)
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  • All HBS Web  (4,362)
    • People  (7)
    • News  (1,037)
    • Research  (2,242)
    • Events  (58)
    • Multimedia  (99)
  • Faculty Publications  (1,798)
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  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

meetings, and made an effort to replicate them online, “the results were striking,” the researchers write. “The challenge of replicating ‘hallway’ conversations via digital communication led interviewees to realize that these... View Details
Keywords: by Kristen Senz
  • Web

Partners - Case Method Project

Digital Arts Magnet Valley Glen, CA CA 52 of 65 Sean Reagan California High School Whittier, CA CA 53 of 65 Katy Rees The Harker School San Jose, CA CA 54 of 65 Jacob Reid Mission High School San Francisco, CA CA 55 of 65 Ricardo Reyes... View Details
  • December 2020
  • Case

Urban Company

By: Krishna G. Palepu
Urban Company is an India-based market platform that helps customers book home services and at home beauty services. The company differentiated itself by investing heavily in building customer trust. Rather than merely positioning itself as a lead generating... View Details
Keywords: COVID-19 Pandemic; Entrepreneurship; Digital Platforms; Emerging Markets; Strategy; Service Delivery; Trust; Technology Industry; Service Industry; India
Citation
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Palepu, Krishna G. "Urban Company." Harvard Business School Case 121-041, December 2020.
  • Web

Alumni - Global

2023 HBS Clubs Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner By: Margie Kelley 01 Jun 2023 HBS Alumni Bulletin In Full Flower Re: Aron Gelbard (MBA 2009); By: Julia Hanna 01 Jun 2023 HBS Alumni Bulletin Buy Big, Sell Small A View Details
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

When it comes to seeking a new job, making connections on LinkedIn can be key to landing an offer. But building a large network on the platform isn’t as crucial as cultivating the right kinds of connections, new research shows. While networking on View Details
Keywords: by Michael Blanding

    Social Strategies That Work

    Over a billion people use social platforms on the Internet, making them the most frequently visited category of sites. Some platforms, such as eHarmony, MeetUp, and Twitter, allow us to connect to strangers. eHarmony alone is estimated to account for one in six new... View Details
    • Web

    Advisory Board - Entrepreneurship

    entrepreneurship, digital media and on the future of the Internet. Andrew Goldfarb (MBA 1993), Globespan Capital Partners Andy is Executive Managing Director of Globespan Capital Partners and is based in the firm's Boston office. He... View Details
    • 09 Feb 2023
    • Blog Post

    The Sixth Year of Short Intensive Programs (SIPs) at HBS

    happening now. Decades of innovation, pre-existing trends and consumer evolution have been accelerated by a digital movement that was proliferated by COVID-19. However, some of the favorable market trends have changed in recent months.... View Details
    • 16 May 2023
    • In Practice

    After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

    Like: Why Digital Is a State of Mind, Not Just a Skill Set Tech Hubs: How Software Brought Talent and Prosperity to New Cities Is A/B Testing Effective? Evidence from 35,000 Startups Feedback or ideas to share? Email the Working Knowledge... View Details
    Keywords: by Avery Forman; Technology; Financial Services
    • 16 Jul 2020
    • Research & Ideas

    Restaurant Revolution: How the Industry Is Fighting to Stay Alive

    investment firm Act III Holdings, said that although sales at restaurants in his investment portfolio were initially down more than 80 percent, he’s seen incremental improvements each week as more locations implement creative ways to improve sales, such as View Details
    Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
    • 2009
    • Chapter

    Creating Superior Customer Value in a Connected World

    By: Ranjay Gulati
    "In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
    Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
    Citation
    Related
    Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
    • Web

    The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

    In 1883 railroad executives met to establish a system of Standard Time in four time zones in the United States. Charles Perrow, Organizing America: Wealth, Power, and the Origins of Corporate Capitalism. Princeton: Princeton University Press, 2002, p. 215. Copyright ©... View Details
    • Web

    Photography and Print Advertising - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

    Realities Route of the Exhibition Research Links Credits Copyright © Presidents and Fellows of Harvard College Harvard University Harvard Employment Digital Accessibility View Details
    • Web

    RGE Report - Race, Gender & Equity

    emotions and leads us to take the next step forward. A practicable hope must be accompanied by action, and it must have an element of pragmatism that grounds it in reality. [...] Read more 04 Jun 2025 The Strategic Case for Diversity in View Details
    • 08 Sep 2022
    • Book

    Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

    from decades of teaching students from the Gen X, Millennial, and Gen Z eras. George and coauthor Zach Clayton, CEO of the digital marketing firm Three Ships, urge young leaders to usher in a new way of doing business—one based on... View Details
    Keywords: by Lane Lambert
    • 06 Jun 2018
    • Research & Ideas

    Cut Salaries or Cut People? The Best Way to Survive a Downturn

    inbound call center, working in six divisions selling different digital services, such as cable TV packages, cellular phone plans, and internet connectivity services. The researchers learned of an impending compensation cut in one... View Details
    Keywords: by Rachel Layne
    • Summer 2016
    • Article

    Open Content, Linus' Law, and Neutral Point of View

    By: Shane Greenstein and Feng Zhu
    The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content production model can lead to high-quality... View Details
    Keywords: Prejudice and Bias; Internet and the Web; Balance and Stability; Operations; Knowledge Management; Knowledge Dissemination
    Citation
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    Greenstein, Shane, and Feng Zhu. "Open Content, Linus' Law, and Neutral Point of View." Information Systems Research 27, no. 3 (September 2016): 618–635.
    • August 2015 (Revised October 2023)
    • Case

    Eastman Kodak Company: Restructuring a Melting Ice Cube

    By: Stuart C. Gilson, John D. Dionne and Sarah L. Abbott
    In May 2013, senior managers of GSO Capital Partners, an $80 billion credit-oriented investment firm owned by The Blackstone Group, are considering what to do next with their investment in the senior secured debt of Eastman Kodak Company. Once a great company and an... View Details
    Keywords: Restructuring; Finance; Strategy; Investment; United States
    Citation
    Educators
    Related
    Gilson, Stuart C., John D. Dionne, and Sarah L. Abbott. "Eastman Kodak Company: Restructuring a Melting Ice Cube." Harvard Business School Case 216-006, August 2015. (Revised October 2023.)
    • Person Page

    Educational Technology

    Streamlined Real-Time Slide Generation and Editing

    Lets an instructor build slides during class, based on class discussion -- "the chalkboard alternative."  Student view offers a clean display with no distracting details (no menus, toolbars, or the... View Details

      American Stories: A Large-Scale Structured Text Dataset of Historical U.S. Newspapers

      Existing full text datasets of U.S. public domain newspapers do not recognize the often complex layouts of newspaper scans, and as a result the digitized content scrambles texts from articles, headlines, captions, advertisements, and other layout regions. OCR quality... View Details
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