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Show Results For
- All HBS Web
(2,490)
- People (2)
- News (547)
- Research (1,701)
- Events (3)
- Multimedia (9)
- Faculty Publications (947)
- 04 Sep 2007
- Research & Ideas
Jumpstarting Innovation: Using Disruption to Your Advantage
They look for disruptors that will "unfreeze" a stable industry and the companies that compete within them. They look for business models that worked well in one market and can be adapted and applied in another. They recognize that they must listen to View Details
Keywords: by Lynda M. Applegate
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of... View Details
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
industry consider peer-to-peer services as marketing tools rather than the enemy? Should online pricing be different from in-store pricing? What happens when broadband makes it as easy to illegally download an entire CD as an individual... View Details
- 13 Dec 2016
- First Look
December 13, 2016
Harvard Business School Case 217-016 Financial Services at Falabella (A) In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its... View Details
Keywords: Carmen Nobel
- 02 Jun 2011
- News
Serious Fun
where they manage vampire customers in order to earn cash, pay off debt, and “save for their eternal retirement;” and in Refund Rush, gamers help clients decide how best to allocate their income tax refund. I sampled Groove Nation, a... View Details
- 05 Nov 2012
- Research & Ideas
What Wall Street Doesn’t Understand About International Trade
Cohen. The research team reasoned that firms would most likely export products and services to countries where they had strong informational ties—and that people with personal knowledge of those countries could help firms to form those... View Details
Keywords: by Carmen Nobel
- 12 Oct 1999
- Research & Ideas
Porter’s Perspective: Competing in the Global Economy
interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details
Keywords: Re: Michael E. Porter
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
service relationships is neither well understood, nor consistently factored into service design. In this paper, two laboratory experiments and one field experiment, conducted in financial View Details
Keywords: Sean Silverthorne
- 22 Apr 2008
- News
The Next Harvard Square? Really?
warehouse has been next door to us forever. And what will become of Herb Goodman’s Auto Sales and his smiley-face sign in this new order of things? When my office on the third floor of Teele Hall looked out on Herb and his dealings, I could take a moment here and there... View Details
- Web
South Asia - Global Activities 2021
during the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading and negotiating Leveraging... View Details
- 08 Oct 2013
- First Look
First Look: October 8
has sharply declined over the past 30 years, from 60% or 70% to only about 20%. What accounts for this trend? Disruption is coming for management consulting, the authors say, as it has recently come for law. For many years the professional View Details
Keywords: Sean Silverthorne
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- Web
Public Entrepreneurship - Course Catalog
course. Ideas. What should public entrepreneurs work on? We tackle “problem-finding” and “solution-finding”. We touch on customer discovery to understand needs of citizens and public workers. We meet entrepreneurs who used the tools of... View Details
- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new... View Details
- 13 Sep 2019
- Blog Post
An Uncommon Summer: Project Management at an Education Non-Profit
concepts, and analyzed a year’s worth of Zendesk customer service ticket data to determine the ebb and flow of the needs of their customers: the teachers and administrators teaching our youth. Towards the... View Details
- 24 Jul 2007
- First Look
First Look: July 24, 2007
provide a home movie service that would do a better job satisfying customers than the traditional retail rental model. But as it encouraged challenges it underwent several major strategy shifts, ultimately... View Details
Keywords: Martha Lagace
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
science and health services from Harvard’s School of Public Health, even she couldn’t successfully navigate the health care system for her mom. It set her on a path of discovery that led to not only a better understanding of the... View Details
- 11 Jun 2014
- Research & Ideas
In the Future of Sports Investing, Media Is the Best Bet
"Sports fans like statistics," he says. He is also looking at ways to incorporate his sports media expertise into the classroom. "I am percolating the idea of a course on sports media," Higgins says, explaining that the industry offers great... View Details
- 26 Jul 2016
- Research & Ideas
Where will Pokémon Go with Your Personal Information?
Shih: It has a lot of potential for misuse and could cause safety problems. It’s going to mine a load of data. The question is: do people really want to share that much information? The bargain on the modern internet is: “You’ll give me View Details