Culture Change - Publications - Faculty & Research

26 Aug 2008
First Look

First Look: August 26, 2008

purchasing and brought process discipline to store operations through using Six Sigma quality methodology. Although the changes led to higher profitability, the retailer's stock price remained unchanged. Many wondered if poor stock market... View Details

Keywords: Sean Silverthorne

29 Oct 2007
HBS Case

Marketing Maria: Managing the Athlete Endorsement

marketing. "That day, Maria's life changed forever, and so did mine," says Max Eisenbud, her agent at sports agency IMG, as quoted in the recent Harvard Business School case "Maria Sharapova: Marketing a Champion."... View Details

Keywords: by Sarah Jane Gilbert; Sports

10 Sep 2001
Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

and partisan perceptions. In short, you have grasped your own problem clearly and have sought to understand and influence the other side's such that what it chooses is what you want. Plenty of errors still lie in wait: cultural gaffes, an... View Details

Keywords: by James K. Sebenius

01 Jan 2004
News

Minoru Makihara, 75th AMP, 1977

world, the AMP program underscores the necessity of a global perspective and an understanding of different cultures and markets." ADVICE TO CURRENT STUDENTS "The free market is the best system for allocating resources, but never forget... View Details

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

would have wanted our target is still have 275 million euro synergies and to do these synergies we have people leave the firm we change the premises we discontinue using some software and so on." Although actually sharing good news... View Details

Keywords: by Dina Gerdeman

05 Nov 2007
What Do You Think?

Why Is Succession So Badly Managed?

today's breakneck world, who has the time for such things?" Several cited the difficulty of selecting a new CEO, particularly from within, given the changing nature of the needs of a modern corporation. As Veronica Serrano put it,... View Details

Keywords: Re: James L. Heskett

November 2022
Supplement

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal

In 2020, Francisco Staton, president of Arcos Dorados’ Caribbean Division, and Héctor Orozco, Managing Director of Arcos Dorados Colombia, were looking into Arcos Dorados’ options to consolidate its food delivery service in Colombia. This time the matter at hand hinged... View Details

Keywords: Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia

Citation

Purchase

26 May 2022
News

Bidding Up

Editor Julia Hanna talks to Wilson about thinking beyond standard economic models, what collaboration looks like to him, and the work that has fundamentally changed the way governments and corporations buy and sell essential goods and... View Details

01 Dec 2016
News

Alumni Books of 2016

Non-fiction The Most Important Things I Know: 55 Handwritten Ideas from People Who Changed the World by Lorne Adrain (MBA 1983) Lorne Adrain A best-of collection drawn from Adrain’s previous books, this edition contains notes from Buzz... View Details

06 Apr 2010
First Look

First Look: April 6

low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical variables such as price or the number of ads a product carries, we allow the incumbent to consider changes in its business model. We consider... View Details

Keywords: Martha Lagace

01 Jun 1997
News

Blockbuster Deals

particularly difficult because of cultural and legal differences. For example, the legal definition of 'redundant employees' varies widely as do requirements for severance arrangements. In the face of such differences, managers of the... View Details

Keywords: Garry Emmons and Nancy O. Perry

01 Sep 2011
News

The City Solution

global CO2 emissions. They also remain the hubs and engines for the world’s economic, political, cultural, and social development. Fortunately, because of their legislative power to regulate buildings, density, energy use, and transportation, cities and their mayors... View Details

Keywords: Garry Emmons; Administration of Environmental Quality Programs; Government; Electric Power Generation, Transmission, Distribution; Utilities

20 Jul 2022
News

Wired to be Inspired

be in everything they did. It informed their strategy, it informed their organizational practices, it informed their culture and hiring, it really permeated the organization in two significant ways. The first was purpose was like a... View Details

Keywords: Management of Companies and Enterprises; Management

01 Sep 2008
News

Balanced Equation

husband and two children across the country for a job at a no-name Internet start-up. What changed your mind? I spent the day at eBay. I learned that users were deeply dedicated to the site, which had a compound monthly growth rate of 70... View Details

Keywords: James Aisner;Deborah Blagg;Julia Hanna;Susan Young; Management, Scientific, and Technical Consulting Services; Professional Services

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

society through a cultural change that had solidarity as its core value. In our sample alliances, this motivation was associated with a specific company type: family-owned businesses. These are companies... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

17 Aug 2010
First Look

First Look: August 17

data with firm-level financial data, we find evidence that differs from prior literature. Instead of reducing expenditures to boost earnings, soup manufacturers roughly double the frequency and change the mix of marketing promotions... View Details

Keywords: Martha Lagace

23 May 2017
First Look

First Look at New Ideas and Research: May 23, 2017

points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase decisions (Study 5). These effects persist in the absence of any reward, when a cost must be... View Details

Keywords: Carmen Nobel

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

effects. Euvin Naidoo just received hardcover copies of two special books I have been looking forward to unpacking over the summer: Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time, by... View Details

Keywords: by Carmen Nobel; Information; Publishing

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

about needs and generate peer pressure for giving. And different locales do seem to have developed different conceptions of what is appropriate activity in this realm. In Silicon Valley, it is well known that corporate social action is very results-oriented, engendered... View Details

Keywords: by Sean Silverthorne

11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

building a culture based on collaboration, teamwork, and respect—and not tolerating employees who dominate or treat other employees as if they are there to serve them. Leaders sometimes inadvertently send the wrong message by excusing—or... View Details