Creating Markets - Publications - Faculty & Research

November 2017
Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details

Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul

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Business Economics Online Course | HBS Online

4 Markets Apply market principles to analyze industries in which no traditional market functions. Highlights The Concept of Market Equilibrium... View Details

07 Jun 2011
First Look

First Look: June 7

indicated which topics were being searched and created content accordingly. Demand treated its 5,000 online articles published per day as an investment, not a cost, a reversal of the traditional media model. In addition to being able to... View Details

Keywords: Sean Silverthorne

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HBS - Financials | Supplemental Financial Information

present over the future in a manner inconsistent with an endowment's fundamental purpose of maintaining intergenerational equity. The University executes on this obligation in determining each year's endowment payout rate—that is, the percentage of the endowment's fair... View Details

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Connect with Alumni - Recruiting

Job Create a no-cost account in the HBS recruiting platform 12twenty or sign into your existing account Click “+Post” beneath “Post a Job” Complete the required fields including industry, function, work authorization, application deadline... View Details

01 Mar 2004
News

Derek Ferguson

within the next seven years. He sees growth potential in international sales, a new line for women, and licensing categories such as fragrance and footwear. Other ventures that fall under his purview include Justin’s restaurants, with locations in New York and Atlanta;... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

27 Oct 2009
First Look

First Look: October 27

of a market mechanism to draw out knowledge from diverse external sources to solve internal problems. Creating Common Ground: Propositions about Effective Intergroup Leadership Author: Rosabeth M. Kanter... View Details

Keywords: Martha Lagace

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HBS - The year in Review

Negotiation, Organizations & Markets Thomas Graeber Negotiation, Organizations & Markets Jillian Jordan Negotiation, Organizations & Markets James Riley Organizational Behavior... View Details

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Research & Development, Project Code SX-70 - Edwin H. Land & Polaroid | Harvard Business School

different customs, only to find that we could speak the language at once and master the customs.” Edwin Land, "On Some Conditions for Scientific Profundity in Industrial Research," June 17, 1965 48 In 1944, Polaroid created a special... View Details

07 Oct 2021
News

Planning Ahead

took the thoughtful approach that he has honed working for more than 30 years in the credit markets and applied it to his own situation. Ketchum established a bequest intention that will support HBS as part of his estate plan. Making a... View Details

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

offering them incentives or deals to stay before they leave. “Focusing on retaining higher-spending customers, even if they aren’t as likely to leave, can increase the total profit a company can reap.” As Gupta describes in Managing Churn to Maximize Profits—a new... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

01 Sep 2023
News

The Exchange: Where Ethics Meet Economics

What are you doing, and how are you training these people who are creating these disasters? MORE Hear Professor Luca discuss how platform companies like Airbnb can reduce bias online in this episode of Cold Call. MORE: Hear Professor Luca... View Details

Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information

06 Jun 2005
What Do You Think?

Is a “Level Playing Field” a Good Thing?

very notion of a level playing field is a myth. There never has been a level field and there never will be. . . . Let the market decide for itself and it will work out." Radhika Unni adds, "I don't think that there will ever be... View Details

Keywords: by James Heskett

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

startup to tackle product accessibility for the disability community. Many products and websites today are inaccessible to people with disabilities despite over 30 years of the Americans Disabilities Act which prohibits disability discrimination. Very few of the... View Details

November 2019 (Revised February 2020)
Case

Hormel Foods

By: David E. Bell and Natalie Kindred

In 2019, CEO Jim Snee is weighing how to shape the image of Hormel Foods, one of the largest U.S. meat and food companies, at a time when the industry faces unprecedented scrutiny. Based in the small town of Austin, Minnesota, the nearly 130-year-old firm is best known... View Details

Keywords: Brand Portfolio Strategy; Brands and Branding; Product; Strategy; Marketing Strategy; Risk Management; Agriculture and Agribusiness Industry; Food and Beverage Industry; Consumer Products Industry; United States; China

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20 Jan 2023
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Free Spirits

year to the second. The segment now has a dedicated trade association and big expectations to meet: Global Market Insights predicts the sector will reach $30 billion by 2025. Mariah Wood (left) and Vanessa Royle (Courtesy Tilden... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality

18 Feb 2009
First Look

First Look: February 18, 2009

who need them most, but unrestricted transfers might threaten the Internet's routing system. I suggest policies to create an IP address "market" while avoiding major negative externalities—mitigating the worst effects of v4... View Details

Keywords: Martha Lagace

01 Mar 2016
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March 1, 2016

Abstract—The “net neutrality” principle has triggered a heated debate, and advocates have proposed policy interventions. In this paper, we provide perspective by framing issues in terms of the positive economic factors at work. We stress the incentives of View Details