Board - Publications - Faculty & Research

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India,... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

02 Mar 2016
News

David Moss is Rewriting History

Photographed by Webb Chappell In March 2010, the 1787 drafting of the United States Constitution became breaking news. The members of the Texas State Board of Education had convened in Austin to review the state’s history and other social... View Details

Keywords: April White

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Hawes Hall | About

purchased Life Re Corporation, which grew into a major player in the US reinsurance market. The company went public in 1992 and was sold to Swiss Re in 1998. At HBS, Hawes has served multiple terms on the Board of Dean’s Advisors and led... View Details

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Faculty - Private Capital Project

Federal Reserve Bank of Boston and the European Central Bank. She serves on the editorial boards of the Review of Financial Studies, the Review of Corporate Finance Studies, and the Journal of Financial Intermediation. Professor Ivashina... View Details

November 2023 (Revised January 2024)
Case

Bridgit: Persevere or Pivot?

By: Reza Satchu and Patrick Sanguineti

In late 2012, Mallorie Brodie and Lauren Lake, two young women in their final year of college, founded Bridgit, a technology startup that developed solutions to simplify vital but laborious processes within the construction industry. In the Fall of 2013, after months... View Details

Keywords: Entrepreneur; Founder; Co-founders; Women Executives; Pivot; Startup; Business Model; Business Startups; Entrepreneurship; Applications and Software; Product Launch; Research and Development; Competition; Construction Industry; Technology Industry; United States; Canada

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December 2016
Article

Deal Process Design in Management Buyouts

By: Guhan Subramanian

Management buyouts (MBOs) are an economically and legally significant class of transaction: not only do they account for more than $10 billion in deal volume per year, on average, but they also play an important role in defining the relationship between inside and... View Details

Keywords: Management Buyout; Deal Structuring; Acquisition; Design; Fairness

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Matthew C. Weinzierl | About

Commission, the board of the National Tax Association, and on the editorial boards of Social Choice and Welfare and National Tax Journal . Prior to completing his PhD in economics at Harvard University in... View Details

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Online Leadership Principles Course | HBS Online

Group and gain exclusive access to events and other networking opportunities. Description of silent animated video above: Learner types an answer in the discussion board in response to a peer's question Immerse yourself in real-world,... View Details

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

raises and benefits so the hospital would not be forced to lay off its lowest-paid workers. In response, the State’s Attorney General (AG), charged with overseeing charities, criticized board members and senior management—some of whom... View Details

Keywords: by Regina Herzlinger

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Lehman Brothers Family Partners | Baker Library | Bloomberg Center | Harvard Business School

provided a trusted web of relationships as the firm expanded in its size, operations, and locations. Lehman partners also served as board members on a number of their clients’ companies, further extending the firm’s network of... View Details

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Cotting House | About

Lee, Higginson & Company. After serving in the Army Air Service during World War I, he returned to the investment firm, where he became a partner. Cotting served as chairman of the board and director from 1955 until 1967, when Lee,... View Details

14 Dec 2016
HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

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Clubs & Consulting | Social Enterprise | Harvard Business School

student) for the partner organization under the mentorship of the organization’s executive staff or Board members. Students selected by CFI will work with your organization to refine and develop the project scope, develop key... View Details

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Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

the emerging enterprises he believed represented the greatest areas of growth. An early supporter of the aviation industry, Robert served on the board and was a backer of Pan American Airways Corporation, which started with flights to... View Details

15 Jul 2020
Blog Post

From Teacher to Student: The Important Ways HBS Professors Showed Me How to Lead

call was in our TOM (Technology, Operations and Management) class, when our rockstar professor, Yael Grushka-Cocayne, asked me to walk her through the process of creating a circuit board at Donner Co. I was caught completely flat-footed.... View Details

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

than 100 companies. "We were struck by how often that word 'conversation' kept popping up," Slind says. "CEOs, especially, expressed an aspiration to promote a conversation in their organization. They talked about wanting everyone to be on View Details

Keywords: by Carmen Nobel

30 Nov 2007
What Do You Think?

What Is Management’s Role in Innovation?

managers have the courage, but does the CEO have the vision and fortitude to stand before the board and defend the opportunity to explore and fail?" Joe Violette, who reminded us that innovation (as opposed to invention) is most... View Details

Keywords: by Jim Heskett

27 May 2015
Blog Post

What is an HBS Section?

(Something like the houses in Harry Potter except EVERYONE thinks they’re Gryffindor). Section activities include: Events/Mixers (karaoke, trampoline dodgeball, bowling, brewery tours, board game night) Holiday Celebrations (Thanksgiving... View Details

26 May 2016
News

Mary Callahan Erdoes, MBA 1993

Morgan Global Investment Management, Portfolio Manager 2005 Named CEO, J.P. Morgan Private Bank 2005 Joins Board of Directors, U.S. Fund for UNICEF 2009 Named CEO, J.P. Morgan Asset Management 2013 Launches Women on the Move initiative at... View Details

Keywords: Susan Young; Monetary Authorities-Central Bank; Finance

23 Mar 2022
Blog Post

Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit

Foundation, an educational fund founded by board chair Ashish Dhawan [MBA 1997] and Siddharth Yog [MBA 2004], founder of the emerging-markets investment firm Xander.) Rocket already works with public schools in the populous states of... View Details

Publications