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  • All HBS Web  (3,194)
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    • Multimedia  (20)
  • Faculty Publications  (885)
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  • 15 Dec 2024
  • News

The Golden Thread

Teresa Amabile grew up near Buffalo, New York, the third of seven children. Her parents were first-generation Americans who used their childhood Italian language when they didn’t want the kids to understand what they were saying. Her father and his brothers were... View Details
Keywords: Julia Hanna; Illustration by Nigel Buchanan; retirement; careers; psychology
  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Teaching Note 123-068, March 2023. (Revised June 2023.)
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

we could only dream of just a few years ago, ranging from unobtrusive physiological and neurological measures to massive databases on billions of individuals' decisions about consuming, saving, investing,... View Details
Keywords: by Sean Silverthorne
  • 22 Apr 2002
  • Research & Ideas

Work, Family, Private Life: Why Not All Three?

pain and so much hurt and not a great deal of trust between people in general—and certainly not between the sexes—we now make a love a cerebral pursuit. "I call it... View Details
Keywords: by Martha Lagace
  • 15 Oct 2024
  • Research & Ideas

We Have Better Ways to Break Habits Than Willpower. Why Don't We Use Them?

doing so may expose a weakness: a lack of self-control that would make others judge them harshly, says Harvard Business School Associate Professor Julian Zlatev in a recent paper published in the Journal of Personality View Details
Keywords: by Michael Blanding
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

destructive behaviors such as cutting, excessive use of alcohol, taking drugs and suicide attempts. These patients are very difficult to treat and TBC has developed programs... View Details
Keywords: Martha Lagace
  • 17 Jun 2020
  • News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

Medicine (RITM), and used the Filinvest Tent as one of the mega-quarantine centers. Filinvest Development Corporation’s (FDC) most important project thus far was making data available to the country’s key... View Details
Keywords: Margie Kelley
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

across space? Why does the law of gravity apply? How do the costs of transporting goods, tasks, and technologies influence firms’ decisions to separate tasks geographically and... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2014
  • News

Research Brief: Better to Be Safe with a Sorry

"Never apologize, mister," John Wayne's character famously said in She Wore a Yellow Ribbon. "It's a sign of weakness." And while previous academic research has similarly concluded that apologizing during negotiations hurts perceptions of... View Details
Keywords: Morrell, Daniel; Information
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

clear, our research is aimed at the organizational level. And in that context, the idea of tradeoffs is nothing new. Peter Drucker and others have said it, and people accept... View Details
Keywords: by Deborah Blagg; Service
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

only loyal and willing to recommend the organization to others, but who make referrals, influence others to join as customers or employees, test new products or services and... View Details
Keywords: by Sean Silverthorne
  • 17 Nov 2009
  • First Look

First Look: Nov. 17

distinction is possible because strategy and business model are different constructs. Download the paper: http://www.hbs.edu/research/pdf/10-036.pdf The Devil Wears Prada? Effects of Exposure to Luxury Goods on Cognition View Details
Keywords: Martha Lagace
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

lump sums to estimations of RVU volumes if the crisis didn’t happen. My hope is that this crisis will provide the opportunity to rethink physician compensation in a way that maps physician incentives to the behaviors that generate value... View Details
Keywords: by Danielle Kost
  • 06 May 2008
  • First Look

First Look: May 6, 2008

rentals, their "dynamic inconsistency" is attenuated. We interpret our results as evidence that myopia has a meaningful impact on decisions in the field and that people learn about their myopia... View Details
Keywords: Martha Lagace
  • 20 Mar 2007
  • First Look

First Look: March 20, 2007

costs; create options; protect and enhance the realizable value of knowledge assets and certain other resources; and convert regulatory constraints into opportunities. View Details
Keywords: Martha Lagace
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

individual's behavior across different situations and over time (in the language of rational choice, character can be thought of as a stable system of preferences that informs the tradeoffs View Details
Keywords: Sean Silverthorne
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

change in the information set for employees when the incentives and decision rights remain unchanged. Also examines the tradeoffs front-line employees face as they divide their efforts between reaching new... View Details
Keywords: Martha Lagace
  • 03 Sep 2021
  • News

Power for All: The Dynamics of Power

  • 06 Oct 2015
  • First Look

October 6, 2015

technology and improved digital communication have been explored in a variety of contexts, the impact on economic activity—from consumer and entrepreneurial behavior to the... View Details
Keywords: Sean Silverthorne
  • 23 May 2018
  • News

The Work-Life Balancing Act

In a recent Harvard Business Review blog post, Jackie Coleman and John Coleman (MBA 2010) write that their decision to start a family “changed nearly everything in our working View Details
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