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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

to headquarters. “The organizational design ensured that decision-making authority remained firmly at the top of the FBI,” the researchers write. In the final stages of the FBI’s transformation, the paper explains, Mueller focused on... View Details
Keywords: by Carmen Nobel
  • 24 Aug 2010
  • First Look

First Look: August 24

Park, outside of Shanghai, from norm-changing mimes in Bogota to rule-of-law enforcing anti-corruption authorities in Hong Kong. From these recent experiences, we try to extract a few key principles that characterize governance... View Details
Keywords: Sean Silverthorne

    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • 03 Oct 2005
    • Research & Ideas

    The Truck Driver Who Reinvented Shipping

    was just one of many obstacles that he encountered. He needed to convince lots of customers to rely less on his former business, trucking. McLean also needed to persuade port authorities to redesign their dockyards to accommodate the... View Details
    Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
    • 30 May 2024
    • Research & Ideas

    Racial Bias Might Be Infecting Patient Portals. Can AI Help?

    convenience and speed. The report’s conclusion invites further study. Explanations for the disparities that the authors document range from differences in the types of questions or requests made by patients in the messages, the syntax of... View Details
    Keywords: by Ben Rand; Health
    • 07 Mar 2023
    • Blog Post

    Deconstructing LEGO’s Decarbonization

    sustainability efforts can create. Our 12-year old selves would approve. The authors outside of the LEGO Group’s headquarters in Billund, Denmark. ----- Read more posts in the IFC Series: Deconstructing LEGO’s Decarbonization Port... View Details
    • 24 Sep 2013
    • First Look

    First Look: September 24

    paper, the authors argue that neither companies nor investors can be seen as taking sustainability seriously unless it is integrated into the quarterly earnings call. Until that happens, the core business and sustainability are two... View Details
    Keywords: Sean Silverthorne
    • 08 Feb 2022
    • Research & Ideas

    Silos That Work: How the Pandemic Changed the Way We Collaborate

    splitting off into more isolated and well-defined communication networks, according to research by Harvard Business School Professor Tiona Zuzul. The authors of the working paper stress that this shift is not necessarily negative, noting... View Details
    Keywords: by Jay Fitzgerald
    • 20 Sep 2017
    • Research & Ideas

    The Three Types of Leaders Who Create Radical Change

    alternatives, and innovation without orchestration means ideas without impact,” the authors write in “Should You Agitate, Innovate, or Orchestrate? Understanding the Roles You Can Play in a Movement Toward Societal Change.” Traps and... View Details
    Keywords: by Carmen Nobel
    • 13 Jul 2021
    • Research & Ideas

    Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets

    the discourse on social media.” About the Author Kristen Senz is the growth editor of Harvard Business School Working Knowledge. [Image: Unsplash/Rodion Kutsaev] Your turn: Should social networks take steps to mitigate negativity? Share... View Details
    Keywords: by Kristen Senz; Media & Broadcasting
    • 05 Jul 2006
    • Working Paper Summaries

    The Framing Effect of Price Format

    Keywords: by Marco Bertini & Luc R. Wathieu
    • 2025
    • Working Paper

    Generative AI Use by Capital Market Information Intermediaries: Evidence from Seeking Alpha

    By: Mark Bradshaw, Chenyang Ma, Benjamin Yost and Yuan Zou
    We study the use of generative AI for firm-specific financial analysis on the Seeking Alpha platform. We find that, after the initial launch of ChatGPT in November 2022, the share of AI-generated articles rose sharply to 13.4% of all articles, then declined in late... View Details
    Keywords: Generative Ai; Seeking Alpha; Equity Research; Large Language Models; Gpt; AI and Machine Learning; Information Publishing; Financial Markets
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    • November–December 2024
    • Article

    How to Avoid the Agility Trap

    By: Jianwen Liao and Feng Zhu
    Agility is all the rage in strategy circles these days. According to conventional wisdom, organizations should rapidly react to technological advances, new market dynamics, and shifting consumer preferences. But in practice this is nearly impossible to pull off,... View Details
    Keywords: Organizational Change and Adaptation; Competitive Advantage; Growth and Development Strategy; Business Model
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    • November–December 2024
    • Article

    Retire Without Regrets

    By: Teresa M. Amabile, Lotte Bailyn, Marcy Crary, Douglas T. "Tim" Hall and Kathy E. Kram
    This article explores the significant transition of retirement and offers insights into creating a satisfying postcareer life. It highlights the contrasting experiences of Irene and Lawrence, two retirees who navigated this change differently. Irene embraced retirement... View Details
    Keywords: Retirement; Satisfaction; Transition; Identity
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    • 2017
    • Article

    Refugees Misdirected: How Information, Misinformation and Rumors Shape Refugees’ Access to Fundamental Rights

    By: Melissa Carlson, Laura Jakli and Katerina Linos
    The global refugee regime represents one of the few generous commitments governments offer to outsiders. Indeed, few persons fleeing armed conflict actually claim international protection upon first arriving in Europe, even though the benefits of legal protection are... View Details
    Keywords: Refugees; Knowledge Dissemination; Trust; Risk and Uncertainty; Rights; Europe
    Related
    • 6 Jul 2021
    • Interview

    Best Buy's Hubert Joly on Walking the Talk of Stakeholder Capitalism

    By: Hubert Joly and Alison Beard
    Hubert Joly, former chairman and CEO of Best Buy, says that now is the time for companies to get serious about operating to benefit not just shareholders but also employees, customers and broader society. In the face of environmental crisis, racial turmoil, and rising... View Details
    Keywords: Stakeholder Capitalism; Business and Stakeholder Relations; Mission and Purpose; Leadership; Corporate Social Responsibility and Impact
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    • Article

    Fighting Bias on the Front Lines

    By: Alexandra C. Feldberg and Tami Kim
    Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
    This article presents research... View Details
    Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
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    • August 2020
    • Case

    Sangu Delle

    By: Leslie Perlow and Matthew Preble
    By 2020, Sangu Delle (MBA 2016) has already made significant progress towards his life-long goal of solving Africa’s myriad and diverse challenges. At 33 years old, he is the founder and chairman of the for-profit Golden Palm Investments Corporation, CEO of Africa... View Details
    Keywords: Impact; Impact Investing; Mental Health; Social Capitalism; Entrepreneurship; Investment; Health Care and Treatment; Personal Development and Career; Health Industry; Africa
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    • 2017
    • Book

    Geography, Location, and Strategy

    By: Juan Alcácer, Bruce Kogut, Catherine Thomas and Bernard Yin Yeung
    Changes in both technology and global political economy have vastly accelerated the pace of globalization in the last 40 years, eroding barriers that limited firms' geographic scope and unleashing a seemingly unlimited set of new threats, challenges, and opportunities... View Details
    Keywords: Geographic Location; Global Strategy; Value Creation
    Related
    • 2005
    • Chapter

    Environmental Federalism in the European Union and the United States

    By: David Vogel, Michael W. Toffel and Diahanna Post
    The United States (US) and the European Union (EU) are federal systems in which the responsibility for environmental policy-making is divided or shared between the central government and the (member) states. The attribution of decision-making power has important policy... View Details
    Keywords: Governing Rules, Regulations, and Reforms; Policy; Government Legislation; Natural Environment; Pollutants; Climate Change; European Union; United States
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