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Publications

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  • All HBS Web  (4,575)
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    • News  (1,901)
    • Research  (2,296)
    • Events  (1)
    • Multimedia  (5)
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Show Results For

  • All HBS Web  (4,575)
    • People  (31)
    • News  (1,901)
    • Research  (2,296)
    • Events  (1)
    • Multimedia  (5)
  • Faculty Publications  (1,515)
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  • Portrait Project

Jen Porter

Most Tuesday-night spaghetti dinners were loud, sticky, and unremarkable. This one was life-defining. The "let's learn about the world, kids" topic du jour was the state of America’s prisons.  At age 12, I was completely... View Details
  • 01 Jun 2020
  • News

Check In

over a very long period of time. In the United States over the last 30 years, demand for hotel rooms has increased on average about 2 percent per year. I don’t see that changing in the long run, even if the... View Details
Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality
  • 26 Oct 2017
  • Research Event

In an Era of 'Fake News,' What is the Future of Advertising and Publishing?

A year ago, discussions of the business of digital media may have focused on the plateauing ebook market or the diminishing pay for content providers. But after the 2016 presidential election, in which Russian operatives allegedly used... View Details
Keywords: by Jen Deaderick; Media & Broadcasting; Journalism & News
  • Web

Art Nature Business

rising more than 7 degrees, according to a report released by the Norwegian Center for Climate Services in February 2019. A Climate in Svalbard 2100 report states that the annual mean air temperature in... View Details
  • 05 Feb 2009
  • Research & Ideas

In Praise of Marketing

U.S. By the 1960s, American brands had benefited from so much cumulative investment in marketing that they were unquestionably the strongest brands in the world. There were three reasons why marketing developed in the United View Details
Keywords: by John Quelch; Advertising
  • May 1993 (Revised July 1995)
  • Case

Air Miles

By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
Citation
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Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
  • August 2002
  • Case

MassEnvelopePlus

By: Rosabeth M. Kanter, Brooke Bartletta and Michelle Heskett
Describes the challenges Steve Grossman, a fourth-generation owner of a small commercial printing company, must face amid industry consolidation, technological changes, and his own run for public office. View Details
Keywords: Family Business; Family Ownership; Problems and Challenges; Leadership; Change Management; Information Technology; Personal Development and Career; Service Delivery; Service Industry; Massachusetts
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Kanter, Rosabeth M., Brooke Bartletta, and Michelle Heskett. "MassEnvelopePlus." Harvard Business School Case 302-103, August 2002.
  • 02 Jan 2018
  • News

Reconsidering Retirement

ins-and-outs of retirement savings, creating more than 70 videos on the basics of investing, and lobbying for regulatory changes that would benefit consumers. Puritz testified before the United States Senate... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 10 Dec 2013
  • News

Tata Hall Dedicated at HBS

Keywords: Tata Group; Educational Services
  • 28 May 2021
  • Blog Post

Taking Measure on Memorial Day

you could do more.” With Jamie in mind, I’ve learned that successes and failures are not measures of a life well-lived. Instead, I’ve learned that a legacy is defined by the ways in which we share our gifts with the world. Graduation Day 2014 Shortly after graduating... View Details
  • 01 Sep 2010
  • News

A Day’s Pay

FLOREZ: Back to his roots. Before term limits force him out of office, California State Senate majority leader Dean Florez (MBA ’93) has one final bill he wants to get through the legislature: extending overtime benefits to hundreds of... View Details
Keywords: overtime pay; Crop Production; Agriculture
  • 01 Jan 2004
  • News

Barbara Hackman Franklin, MBA 1964

Remember that integrity counts. Make your ethical standards visible and consistent throughout your career." CURRENT READING Alexander Hamilton, by Ron Chernow As U.S. Secretary of Commerce in 1992, Barbara Franklin reestablished ministerial trade contacts between the... View Details
  • 01 Sep 2014
  • News

Feedback

BULLETIN EXPANDS DIGITAL OFFERINGS Following on the heels of the June debut of our iPad edition, the Bulletin is now available for download in the Google Play and Kindle Fire newsstands. Smartphone users have new options, too: The... View Details
  • 01 Jun 2015
  • News

Screen Grab

House of Cards and Orange Is the New Black. (Netflix also recently debuted Unbreakable Kimmy Schmidt, a Tina Fey–created comedy originally slated for NBC.) Even live sports, cable’s best hope for retaining subscribers, can be viewed online via View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
  • 22 Sep 2014
  • Op-Ed

Online Banks Fill Funding Needs for Small Business

equipped to perform this role? Reason For Optimism The financial crisis significantly changed the lending landscape in the United States for small businesses, both for owners and entrepreneurs and the... View Details
Keywords: by Karen Mills; Financial Services; Financial Services
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

the biggest medical insurer in the United States; one of the top-ranked hospitals in the world; and a multiyear research project at HBS that aims to repair the American health-care system. In billing for services, value-based health care... View Details
Keywords: by Carmen Nobel; Health
  • October 1999 (Revised January 2000)
  • Case

Alaska Airlines: For the same price, you just get more...

Alaska Airlines grapples with the issue of whether or not advanced use of technology to enable its customers to serve themselves (self-service) in certain airport functions will help it to achieve competitive advantage. View Details
Keywords: Technology; Service Delivery; Competitive Advantage; Air Transportation Industry; Alaska
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Hallowell, Roger H. "Alaska Airlines: For the same price, you just get more..." Harvard Business School Case 800-004, October 1999. (Revised January 2000.)
  • 01 Jun 2017
  • News

Supercharged

are fighting congestion, and are concerned with air quality and noise pollution. Electric plugs right into that.” Indeed, GM plans to introduce an on-demand ridesharing service here in the United View Details
Keywords: Alexander Gelfand; illustrations by Tavis Coburn
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

Restaurant inspectors can be the last line of defense between you and moldy bread. (HighLaZ) Simple tweaks to the schedules of food safety inspectors could result in hundreds of thousands of currently overlooked violations being discovered and cited across the View Details
Keywords: by Carmen Nobel; Service; Service
  • 01 Jun 2005
  • News

Profiles from the Class of 2005

Mahesh, as a member of the fourth generation and recipient of an engineering degree from Stanford, cites the importance of remaining true to the family culture while bringing something new to the table. “I’ve been living in the United... View Details
Keywords: Roger Thompson; Julia Hanna; James E. Aisner; Graduate profiles; Government; Transportation Equipment Manufacturing; Manufacturing
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