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  • All HBS Web  (12,177)
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Show Results For

  • All HBS Web  (12,177)
    • People  (50)
    • News  (4,122)
    • Research  (5,399)
    • Events  (59)
    • Multimedia  (210)
  • Faculty Publications  (2,989)
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  • Article

How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical... View Details
Keywords: Customer Satisfaction; Price; Service Delivery; Mathematical Methods; Competition; Food and Beverage Industry; Service Industry
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Allon, Gad, Awi Federgruen, and Margaret P. Pierson. "How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods ." Manufacturing & Service Operations Management 13, no. 4 (Fall 2011).
  • October 1993 (Revised September 1994)
  • Background Note

Accounting for Productivity Growth

By: Forest L. Reinhardt
Introduces students to the arithmetic of the accounting for national productivity growth. It defines labor productivity, capital productivity, and total factor productivity, describes the relationships among them, and discusses the phenomena that cause them to change... View Details
Keywords: Performance Productivity; Macroeconomics; Analytics and Data Science; Government and Politics; Mathematical Methods; United States; Singapore
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Reinhardt, Forest L. "Accounting for Productivity Growth." Harvard Business School Background Note 794-051, October 1993. (Revised September 1994.)
  • April 1994 (Revised November 1998)
  • Case

Kendall Square Research Corporation (A)

By: William J. Bruns Jr.
Kendall Square Research was a small competitor in the supercomputer industry. As sales grew rapidly in 1992 and early 1993, the company sold stock to the public for the first time and analysts forecast higher earnings for 1993. However, when the company's revenue... View Details
Keywords: Revenue Recognition; Standards; Accounting Audits; Computer Industry
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Bruns, William J., Jr. "Kendall Square Research Corporation (A)." Harvard Business School Case 194-068, April 1994. (Revised November 1998.)
  • January 1992
  • Case

Metreke Cards

By: Steven C. Wheelwright
Used to introduce the assembly line process to first-year MBA students. Three different variations of an assembly line process for packing greeting cards are presented for analysis. To choose among the three, the students must address issues of time standards,... View Details
Keywords: Business or Company Management; Operations; Production; Product; Publishing Industry
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Wheelwright, Steven C. "Metreke Cards." Harvard Business School Case 692-073, January 1992.
  • 14 Nov 2013
  • News

Work-Family Conflict is Not the Problem. Overwork Is.

  • 23 Aug 2011
  • News

How to Stay Engaged (and Employed?) in a Downturn

  • 30 May 2023
  • Video

From Prison to Nike’s C-Suite: Larry Miller’s Journey

  • Video

Eye Tracker Technology in Action

  • 29 Aug 2008
  • Working Paper Summaries

Unraveling Yields Inefficient Matchings: Evidence from Post-Season College Football Bowls

Keywords: by Guillaume R. Fréchette, Alvin E. Roth & M. Utku Ünver; Sports; Entertainment & Recreation; Media & Broadcasting
  • 28 Mar 2011
  • News

You've achieved career success. What's next?

  • 14 Dec 2021
  • News

Trustees Capital

  • 30 Nov 2011
  • News

Yelp's IPO Will Test the Flaws in Its Business Model

  • 26 Jan 2017
  • News

For US tech, a long, slow reboot

  • 21 Jan 2014
  • Blog Post

Kick-off to summer internship recruiting starts today

This week is always a memorable one for first year students as it marks the first time they have the opportunity to sit down one on one with multiple recruiters in such a short period of time. Good luck to everyone! Interested in hiring... View Details
  • October 2023 (Revised March 2024)
  • Case

KOKO Networks: Bridging Energy Transition and Affordability with Carbon Financing

By: George Serafeim, Siko Sikochi and Namrata Arora
The problem was massive: two million hectares of African forests were lost annually to charcoal production for cooking, an area equivalent to 13 times Greater London, resulting in one billion tons of carbon emissions yearly. At the same time, an estimated 700,000... View Details
Keywords: Clean Tech; Digital; Carbon Credits; Carbon Offsetting; Climate Change; Entrepreneurship; Energy Sources; Environmental Sustainability; Health; Market Design; Business Startups; Transition; Environmental Regulation; Policy; Energy Industry; Consumer Products Industry; Africa; Kenya; Rwanda
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Serafeim, George, Siko Sikochi, and Namrata Arora. "KOKO Networks: Bridging Energy Transition and Affordability with Carbon Financing." Harvard Business School Case 124-022, October 2023. (Revised March 2024.)
  • 27 Jan 2022
  • HBS Seminar

Hamsa Bastani, Wharton

  • February 2016 (Revised May 2016)
  • Case

Dinr: My First Start-up (A)

By: Shikhar Ghosh and Kristina Maslauskaite
In May 2012, a young employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient delivery... View Details
Keywords: Exit Strategy; Startup; Start-up; Business Exit or Shutdown; Business Startups; Entrepreneurship; Food
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Ghosh, Shikhar, and Kristina Maslauskaite. "Dinr: My First Start-up (A)." Harvard Business School Case 816-080, February 2016. (Revised May 2016.)
  • Article

Why Leadership Training Fails—and What to Do about It

By: Michael Beer, Magnus Finnström and Derek Schrader
U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training and education, but they aren't getting a good return on their investment. People soon revert to old ways of doing things, and company performance doesn't... View Details
Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Design; Employees; Business Processes; United States
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Beer, Michael, Magnus Finnström, and Derek Schrader. "Why Leadership Training Fails—and What to Do about It." Harvard Business Review 94, no. 10 (October 2016): 50–57.
  • 2023
  • Working Paper

Beyond the Hype: Unveiling the Marginal Benefits of 3D Virtual Tours in Real Estate

By: Mengxia Zhang and Isamar Troncoso
3D virtual tours (VTs) have become a popular digital tool in real estate platforms, enabling potential buyers to virtually walk through the houses they search for online. In this paper, we study home sellers’ adoption of VTs and the VTs’ relative benefits compared to... View Details
Keywords: Marketing; AI and Machine Learning; Technology Adoption; Real Estate Industry
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Zhang, Mengxia, and Isamar Troncoso. "Beyond the Hype: Unveiling the Marginal Benefits of 3D Virtual Tours in Real Estate." Harvard Business School Working Paper, No. 24-003, July 2023.
  • 26 Jan 2019
  • Working Paper Summaries

Marketplace Scalability and Strategic Use of Platform Investment

Keywords: by Jin Li, Gary P. Pisano, and Feng Zhu
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