Service Quality Competition - Publications - Faculty & Research

06 Aug 2013
First Look

First Look: August 6

today's managers need to harness technological advances, manage and lead a dispersed and diverse workforce, anticipate and react to constant competitive and geopolitical change and uncertainty, compete on a global scale, and operate in a... View Details

Keywords: Anna Secino

05 Nov 2009
Research & Ideas

A Market for Human Cadavers in All but Name?

such competition is to be expected in more mature markets. Greater availability of cadavers for medical science could accelerate the quality of medical training and procedures—a fact most users recognize.... View Details

Keywords: by Michel Anteby; Health

Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

01 Jun 2012
News

Bringing ‘Global’ Back Home

Ford’s Premier group (including brands such as Volvo, Jaguar, Aston Martin, and Land Rover). With this wealth of international experience, when asked to identify essential “global management” qualities and skills, Fields replies, “Strong... View Details

Keywords: Garry Emmons; Transportation Equipment Manufacturing; Manufacturing

01 Jun 2009
News

Bright Future for Green Business

“There’s no better horse in the world you could possibly hitch your cart to.” That’s how Matthew Nordan summed up the state of clean, green energy at the School’s Building Green Businesses conference in early March. During the session “Crafting the Future of Green... View Details

Keywords: Sarah Auerbach; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs

01 Mar 2010
News

Alumni Books

women in 21 countries found that women’s gains in economic power and social influence have come at a heavy price: women feeling stressed out, time-starved, and overburdened. This book argues that the growing market for products and View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

05 May 2003
Research & Ideas

What It Takes to Restore Trust in Business

far. The American capital markets are a key element of the economic system, and "when they function well, they are a wonder of the world," he said. But the American capital markets require four qualities from those who... View Details

Keywords: by Martha Lagace; Financial Services

21 Apr 2003
Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

Solution:Creating and Sustaining Successful Growth, written with co-author Michael E. Raynor, looks at the keys to creating new-growth companies that can sustain their competitive advantages. It is scheduled to be released in the fall by... View Details

Keywords: by Sean Silverthorne

23 May 2011
Research & Ideas

Corporate Sustainability Reporting: It’s Effective

way to measure the sometimes subjective qualities of what makes a company socially responsible. For that, the researchers relied on survey measures from the World Competitiveness Yearbook, published by IMD... View Details

Keywords: by Michael Blanding

01 Jun 2018
News

Disrupting India’s Dental Market

all confined to India, although some of the auxiliary services Clove has developed could be marketed beyond. For example, Singh created an online marketplace for dental instruments and equipment, called OneIvory, as a supplier to... View Details

Keywords: Sasha Issenberg

01 Sep 2009
News

A Student Plan Goes to Washington

of time and lack of knowledge. Their solution? Elevate board service to a profession by creating a nonprofit, public-private Corporate Governance College (CGC) to employ, train, and coordinate the placement of full-time professional... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

Student-Profile

Hummy Song

and the productivity of the health care workforce. I am currently working on several projects that examine various operational and organizational factors that may affect worker productivity and quality of care. One of my projects explores... View Details

19 Jul 2011
First Look

First Look: July 19

level of specialization in cardiovascular care and the quality of its clinical performance on cardiovascular patients. We find that, on average, focus has a positive effect on quality performance. We then... View Details

Keywords: Sean Silverthorne

28 Apr 2009
First Look

First Look: April 28, 2009

Chile's largest wine producer faces a price versus value positioning problem. Its highest quality wines are not priced competitively at retail because "Made in Chile" connotes great value and low... View Details

Keywords: Martha Lagace

March 2019
Teaching Note

Zespri Grows

By: David E. Bell and John Masko

Teaching Note for HBS No. 519-047. View Details

Citation

Purchase

Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

26 Jun 2000
Research & Ideas

Presentation Round-Up

Microsystems, "The establishment of industry standards, protocols and APIs which allow competition in devices and services is what's going to drive services in the long run.... View Details

Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications

26 Jul 2011
First Look

First Look: July 26

threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman... View Details

Keywords: Sean Silverthorne

01 Sep 2007
News

How to Take a Stand On UBS and Climate Change

financial services companies as it determines its stand on a matter of increasing public prominence. Oberholzer-Gee teaches the case in Strategies Beyond the Market, a second-year elective that focuses on the interplay between business... View Details

Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services