Quality - Publications - Faculty & Research

Portrait Project

Sadiq Gillani

believe one day the airline industry will make money. It will have happy workers. It will be a pleasure to fly. I am going to devote my life to fixing existing airlines and creating new ones to improve people's lives, particularly in the developing world. Airlines... View Details

Portrait Project

Ben Schumacher

access to a quality education. Indeed, the American Dream is but a mirage to millions of minority students, and this is not for a lack of will, intelligence, or courage. This is a civil injustice, pure and simple, and I will devote my... View Details

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t... View Details

Keywords: by Brian Kenny; Advertising; Travel

17 Sep 2013
First Look

First Look: September 17

prizes that are awarded to high-quality innovations may encourage future innovation. U.S. patent data indicate a 40% increase after 1851 in patenting for prizewinners compared with other exhibits. Results are robust to controlling for technology-specific pre-trends and... View Details

Keywords: Sean Silverthorne

Profile

Abhay Saboo

number of high-impact roles including monitoring the quality of 6,000 suppliers and overseeing the transfer of CT scanner production from Japan to China. "It wasn't just about technical issues," Abhay notes, "but how... View Details

November 2013
Article

Learning from My Successes and from Others' Failures: Evidence from Minimally Invasive Cardiac Surgery

By: D. KC, B. Staats and F. Gino

Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior experience is whether an outcome was successful or unsuccessful. While empirical studies have investigated the effects of success and failure in... View Details

Keywords: Healthcare; Health Care; Knowledge Work; Attribution Theory; Quality; Success; Medical Specialties; Health Care and Treatment; Failure; Learning; Health Industry

Citation

Find at Harvard

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry

Citation

Educators

Purchase

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

of qualities that it wants to see in its students." (Umar Khalid); and 4) suggesting that "letters of recommendation ... comment on the applicant's exercise of leadership or judgement in an ethical situation." (Jasper Ho)... View Details

Keywords: by James Heskett

12 Aug 2024

Applying to HBS: Who Are We Looking For?

This virtual event provides prospective applicants with insights into the qualities and characteristics Harvard Business School values in its candidates. A member of the Admissions Board will discuss HBS' evaluation criteria, provide tips... View Details

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details

Keywords: by Martha Lagace; Service

Web

Benefits & Compensation | Employment

country. Time Off See Harvard’s generous vacation, holiday, sick time, and family leave policies. Medical & Dental Quality and affordability are the hallmarks of Harvard’s medical and dental plans. Work/Life Balance Harvard offers an... View Details

28 Dec 2016
News

In Memoriam: Bill Bowes (MBA 1952)

the company’s first chairman and treasurer. Reflecting on his more than 50 years in the industry, he told the Bulletin in 2009 that the qualities that best define a successful entrepreneur are “intelligence, desire, and unrelenting... View Details

01 Dec 2012
News

Fine-Tuning

music of such quality that it has been performed to critical acclaim in major venues around the world. "I never resolved the two avocations," Flügelman told the Washington Times (August 2, 2012). "I just hoped the cocktail of music and... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance

Profile

Sophia Virani

Sophia is especially interested in developing ways to improve health-care quality and patient outcomes. "I'll be exposed to business techniques that I can apply to health-care challenges," she says. Direct class observation has... View Details

01 Feb 1998
News

Former HBS Dean Fouraker Dies at 74

- a process that began in the years following World War II - by limiting the increase in the size of the faculty so as to sustain the quality and unique character of the HBS community. "Larry had to make some tough decisions in this... View Details

01 Sep 2014
News

Case Study: Declawing the Competition

leadership position?” The Answers: Create an Etsy-like program for subscribers to sell and distribute their own cat products. After being vetted for quality and fit, independent producers receive distribution and a percentage of sales.... View Details

Robert G. Mondavi

Starting as a small premium winery, Mondavi built one of the largest, most respected wineries in the United States, producing over 500,000 cases of quality wine varieties per year. View Details

Keywords: Food & Tobacco

10 Oct 2007
Research & Ideas

“Blank” Inside: Branding Ingredients

the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details

Keywords: by John Quelch; Aerospace; Consumer Products

Ward Melville

After mass-producing shoes for soldiers in World War I, Melville and an associate opened Thom McAn’s in New York as a low cost, high quality shoe retailer. The chain eventually encompassed over 1,200 stores. With Thom McAn’s as its anchor... View Details

Keywords: Retail

Michael C. Ruettgers

Ruettgers was responsible for EMC’s focus on storage systems vs. memory boards – a move that enabled EMC to corner the storage network market and become one of the fastest growing companies in the United States. Ruettgers initiated a total View Details

Keywords: Computers & Electronics

Publications