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Show Results For
- All HBS Web
(6,465)
- Faculty Publications (2,019)
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary
Managing the Manufacturer-Retailer Interface
- Research Summary
Managing the Operating Role of Customers
- 2015
- Other Teaching and Training Material
Marketing Reading: Digital Marketing
- Teaching Interest
Marketing Strategies for Profitable Growth—China
- Teaching Interest
MBA Required Curriculum - Strategy
Strategy
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive... View Details
- Teaching Interest
MBA Required Curriculum—Strategy
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive advantage.
- How to generate superior... View Details
- Teaching Interest
MBA Required Curriculum-- Strategy Course
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive advantage.
- How to generate superior value for customers... View Details
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- Teaching Interest
Overview
- Teaching Interest
Overview
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Overview
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
- Teaching Interest
Overview
- Teaching Interest
Overview
Overview:
In the consumer/retail space, brands are often companies’ most valuable assets and sources of their sustainable competitive advantage. But, managing brands to achieve their full value potential... View Details
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Overview
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Overview
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Overview
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Overview
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