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Show Results For
- All HBS Web
(2,182)
- News (416)
- Research (1,468)
- Events (1)
- Multimedia (6)
- Faculty Publications (642)
- 06 Oct 2009
- First Look
First Look: October 6
founder of JetBlue, is forced to confront a crisis in customer confidence following operational difficulties on February 14, 2007. This becomes a vital test of his leadership. Purchase this case:... View Details
Keywords: Martha Lagace
- 22 Feb 2022
- News
Savings and Loam
distributes grass-fed beef and other sustainably produced meats to customers across New York and New England. “And by that, I mean companies that have anything interesting to say about social and environmental impacts.” Cummings has a few... View Details
- 10 Mar 2021
- News
Vision: A Unicorn Evolves
offer workflow planning and tracking, and provide data-driven insights on customer behavior—is now used by more than 4,500 companies, with over 100,000 weekly users. That’s twice as many, Medina notes, as the competition combined. The... View Details
- 03 Nov 2015
- First Look
November 3, 2015
the tumultuous path to publication that begins for many of us with trying to publish our dissertation. We invited Roy J. Lewicki and J. Keith Murnighan—the 2013 and 2015 recipients of the International Association for Conflict Management (IACM) View Details
Keywords: Sean Silverthorne
- 30 Mar 2010
- First Look
First Look: March 30
practices of their portfolio firms. Prior research documents that PE firms create economic value in portfolio firms through effective governance, financial, and operational engineering. Given PE firms' focus on View Details
Keywords: Sean Silverthorne
- 09 Dec 2021
- News
Higher Returns
hit me like a ton of bricks. It was a headline in the New York Times that said "Shareholder value was no longer everything, top CEOs say." That was the headline. It was 8/19/19. I refer to that day in the book as the day the shareholders... View Details
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
and practical implications on the concept of accidental innovation. How Kayak Users Built a New Industry Customers have produced some of the most important innovations in industries ranging from oil refining to scientific instruments. But... View Details
Keywords: by Sean Silverthorne
- 04 Jun 2013
- First Look
First Look: June 4
around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical... View Details
Keywords: Sean Silverthorne
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s initial, basic strategy. “In... View Details
Keywords: Julia Hanna
- 15 Oct 2008
- First Look
First Look: October 15, 2008
Mouse and the Wealthy Elephant Live Happily Ever After? Authors:James E. Austin and Herman B. Leonard Abstract What happens when small iconic socially oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating... View Details
Keywords: Martha Lagace
- 01 Jun 2025
- News
Alumni and Faculty Books
Edited by Margie Kelley Unlocking Innovation: A Leader's Guide to Turning Bold Ideas Into Tangible Results By Robyn Bolton (MBA 2005) Page Two Press Only 1 in every 50,000 incubated ideas reaches $1 million in sales. If you ask most corporate executives why their... View Details
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
challenge, which is aligning the interests of different stakeholders. When you think about a business, ideally the customers are paying for a product that generates revenue for the firm, which ultimately generates View Details
Keywords: by Julia Hanna
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
caused by information overload, and an increase in employees' ability to respond readily to customer needs. Inclusion: At its best, interpersonal conversation is an equal-opportunity proposition. It invites all participants to put their... View Details
Keywords: Re: Boris Groysberg
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
groundbreaking accelerator promoting financial inclusion and access to capital for early-stage, technology-enabled companies led by women and multicultural entrepreneurs. Young companies accepted to the program receive mentorship, access to networks, and View Details
Keywords: Margie Kelley
- 07 Oct 2008
- First Look
First Look: October 7, 2008
online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher percentage of "should" items (e.g., vegetables), and... View Details
Keywords: Martha Lagace
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable View Details
Keywords: Carmen Nobel
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
compare the slant and bias of pairs of articles on identical topics of U.S. politics. Our slant measure is less (more) than zero when an article leans towards Democratic (Republican) viewpoints, while bias is the absolute value of the... View Details
Keywords: Sean Silverthorne
- 05 Jan 2010
- First Look
First Look: January 5
HawkinsHarvard Business School Case 110-013 Students must suggest ways to value intangible assets, including trademarks, acquired by Cisco in the Linksys acquisition. Purchase this case:... View Details
Keywords: Martha Lagace
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
backdrop of every aspect of my military career. However, what my HBS journey has shown me thus far is that the military doesn’t hold a monopoly on service. In fact, service as a value should be something that pervades across all... View Details