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Show Results For
- All HBS Web
(2,153)
- People (12)
- News (922)
- Research (781)
- Events (2)
- Multimedia (27)
- Faculty Publications (232)
- 28 Apr 2023
- Blog Post
Creating a Workplace That Supports Employees in Work and Life
support and inclusion that will benefit every member of your team. Harvard Business School students and alumni shared with us what they have seen companies doing well to support LGBTQ+ employees, and where there are areas for improvement.... View Details
Keywords: All Industries
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
motivators that will entice greater effort and loyalty out of workers. Turns out, using cash as a carrot isn’t always the best answer, according to new research by Harvard Business School Assistant Professor Ashley V. Whillans. More than... View Details
Keywords: All Industries
- Web
Career Tools & Resources | MBA
Career Tools & Resources Students gain the tools they need for their internship and full-time search, as well as an in-depth library of resources surrounding ones professional development. Harvard Business School (HBS) Career &... View Details
- 01 Mar 2010
- News
Eric Schiffer
inefficiencies and waste in a business where every penny really does count. Did you ever expect to be in the retail industry? No, never. I was trained as an electrical design engineer and spent four years in... View Details
- 01 Sep 2008
- News
Building a Better MBA
the December/ January 2008 issue of the Academy of Management Journal in which they question the value of business school research. Henry Mintzberg of McGill University in Montreal devoted a book to his contention that “conventional MBA... View Details
- 01 Jun 2011
- News
Letters to the Editor
are trained to make a difference in the world. Such stories inspire the School’s majority of alums to feel more connected and akin to each other, to HBS, and to the mission we all share. Lorne Adrain (MBA ’83) Providence, RI How to Make... View Details
- 15 Nov 2018
- News
Don’t Be Afraid of AI
retraining and enabling people to adjust their skills as the jobs adjust. Today, there's an incredible shortage of computer programmers. Well, those people who were the elevator operators are not prepared to be computer programmers 'cause they don't have the View Details
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
Gamble's leadership training programs. There's nothing like having to step into a decision maker's shoes to learn about leadership." ADVICE TO CURRENT STUDENTS "If you can find work that both stretches you and plays to your strengths,... View Details
- 01 Dec 2010
- News
The Transformers
in part, by how much it gave away. If that seems counterintuitive at best and downright crazy at worst, think again. The Bridgespan Group, the consultancy they created, has turned the standard business model on its head. While consultants... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s usually a View Details
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
of serving something higher than myself, and the bonds forged under training and combat. When I graduate, I will continue to look for opportunities to impact my community and keep trying to make the world a better place for my daughter. I... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
paper: http://www.hbs.edu/research/pdf/08-090.pdf Cases & Course MaterialsChina Rising: An Economic Snapshot Harvard Business School Note 308-064 "Rising China: An Economic Snapshot" provides readers with an overview of... View Details
Keywords: Martha Lagace
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
- 01 Feb 2000
- News
HBS Alumni Association Board of Directors: President's Report
HBS Working Knowledge Web site (www.hbsworking knowledge.hbs.edu). In particular, it recommended adopting an aggressive strategy for promoting the site. Ideally, the committee would like to see more hands-on computer training for alumni,... View Details
Keywords: Edmund A. Hajim (MBA '64)
- 01 Sep 2006
- News
Private Sector and Public Interest Meet at Global Leadership Forum
Interest.” Declaring that nothing could be more important in the 21st century than the forum’s theme, Dean Jay Light recalled in his opening remarks that the School’s founders conceived of HBS as “a school of public service and business” intended to View Details
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
American manufacturer of antibiotics—those life-saving drugs required for pneumonia caused by COVID-19—as others have abandoned them to pursue more lucrative drugs. Frazier elected to stay in the business because he knows how essential... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- 10 Aug 2017
- News
Skydeck Live: The Happiness Equation
feel joy even while you're doing something painful, like training for a marathon or lifting weights, or whatever it is, working on a big project. And she said that 50% of our happiness is genetic, 10% is your circumstances, or in... View Details
- 01 Mar 2012
- News
Get Creative
DNA of innovators. What they have to say might surprise you. Can people learn to be more innovative? Clayton Christensen Christensen Photo courtesy Harvard Business School I don’t want to overstate the case. I think about 40 percent of... View Details