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  • 07 Sep 2012
  • News

Global Innovation through Risk Resilience

  • 31 Jan 2025
  • News

Know Your HBS Staff: Daneli Ureña

  • May 1993 (Revised July 1995)
  • Case

Air Miles

By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
Related
  • September 2022 (Revised June 2025)
  • Case

York Capital CLOs and WorldStrides International

By: Victoria Ivashina and William Vrattos
The case follows the debt restructuring of WorldStrides International, a travel program provider in the education market, after the onset of COVID-19. The pandemic severely impacted the travel industry, creating challenges for many companies like WorldStrides, which... View Details
Keywords: COVID-19 Pandemic; Debt Restructuring; CLO; Compliance; Debt Securities; Financing and Loans; Decision Making; Travel Industry; Travel Industry
Related
  • 20 Dec 2019
  • Video

HBS FIELD Global Capstone

  • 25 Sep 2018
  • News

Corporations of the World! Young Scientists Need You

  • 28 Feb 2023
  • Cold Call Podcast

Muhammad Ali: A Case Study in Purpose-Driven Decision Making

Keywords: Re: Robert Simons; Sports
  • 11 Sep 2016
  • News

How to Get More Pleasure Out of Retirement Spending

  • 30 Oct 2019
  • Video

Where are Students Heading for Field Global Immersions?

  • 20 Dec 2022
  • Video

MBA Students Explore Capitalism in Italy

  • May 1992 (Revised May 1993)
  • Supplement

Jan Carlzon: CEO at SAS (B)

By: Christopher A. Bartlett
Summarizes Carlzon's new focus externally on building alliances and acquiring travel service companies. Describes the financial problems resulting from the recession and the Gulf War crisis. Designed as an in-class handout to highlight the long-term management... View Details
Keywords: Acquisition; Financial Crisis; Problems and Challenges; Planning; Leadership; Alliances; Strategy; Air Transportation Industry
Related
  • 21 Mar 2025
  • News

Know Your HBS Staff: Jan Pianca

  • June 2013
  • Case

Olympic Rent-A-Car U.S.: Customer Loyalty Battles

By: John Deighton and James T. Kindley
The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details
Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Auto Industry; Service Industry
Related
  • July–August 2017
  • Article

Why Outlet Stores Exist: Averting Cannibalization in Product Line Extensions

By: Donald Ngwe
Outlet stores are a large and growing component of many firms' retailing strategies, particularly in the fashion industry. Outlet stores offer attractive prices in locations far from central shopping districts. The main perspectives on why outlet stores exist can be... View Details
Keywords: Fashion; Industrial Organization; Outlet Stores; Price Discrimination; Retail; Channel Management; Luxury; Product Marketing; Price; Retail Industry; Fashion Industry
Related
  • 20 May 2014
  • News

Mastering the Intermediaries

  • 25 Sep 2018
  • Video

Out of the Comfort Zone: FIELD Global Immersion

  • 17 Sep 2014
  • Video

Student Impressions of FIELD

  • November 1992
  • Case

Primerica: Sandy Weill and His Corporate Entrepreneurs

By: Andrall E. Pearson and Philip M. Rosenzweig
As CEO of Primerica, Sandy Weill has built a $6.6 billion company from acquisitions and underperforming firms. The case examines Weill's distinctive approach to building, managing, and leading an organization that seeks the benefits of scale without the problems of... View Details
Keywords: Management Style; Business or Company Management; Acquisition
Related
  • 17 Apr 2018
  • News

Don't Blame Airbnb for Rising Rents

  • 22 Mar 2023
  • Blog Post

Decarbonization and Sustainable Production: Immersive Field Course in Denmark and the Netherlands

As I packed my bag to return to Boston after an exciting 2 weeks in Denmark and the Netherlands, I could not help but reflect on my experience there. I traveled to Europe to participate in the Immersive Field Course on Decarbonization and... View Details