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  • 04 Apr 2013
  • HBS Seminar

Serguei Netessine, INSEAD (Technology and Operations Management)

  • 26 Apr 2012
  • HBS Seminar

Karim Lakhani, HBS (Technology and Operations Management)

  • 15 Sep 2011
  • HBS Seminar

Ananth Raman, HBS (Technology and Operations Management)

  • 17 Feb 2011
  • HBS Seminar

Rob Huckman, HBS (Technology and Operations Management)

  • July 1997
  • Case

Walt Disney's Dennis Hightower: Weaving Together the European Operations

By: Ashish Nanda
The case describes the actions taken by Dennis Hightower as president of Disney Consumer Products in Europe and the Middle East from 1988 to 1994. It focuses on how he has gone about establishing a regional office and knitting local operations closer together, the... View Details
Keywords: Organizational Change and Adaptation; Business or Company Management; Multinational Firms and Management; Entertainment and Recreation Industry; Middle East; Europe
Related
  • May 1990
  • Case

Frito-Lay, Inc.: From Manufacturing to Operations Strategy

By: David A. Garvin
Keywords: Production; Strategy; Quality; Performance Productivity; Strategic Planning
Related
  • 1982
  • Casebook

Cases in Operations Management: Strategy and Structure

By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister
Keywords: Cases; Operations; Management; Strategy; Organizational Structure
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  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • July 2011 (Revised November 2012)
  • Case

Ultimate Fighting Championship: License to Operate (A)

By: George Serafeim and Kyle Welch
The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details
Keywords: Governance Compliance; Ethics; Judgments; Investment; Sports Industry; Entertainment and Recreation Industry
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  • June 1991
  • Case

Eli Lilly and Co.: European Pharmaceutical Operations

By: Michael Y. Yoshino
Keywords: Multinational Firms and Management; Pharmaceutical Industry; Europe
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  • 16 Jul 2025
  • Podcast

Cisco's alignment strategy: Coordinating workforce and operations

The benefits of cross-function collaboration, with Francine Katsoudas, executive vice president and chief people, policy, and purpose officer, and Jeetu Patel, president and chief product officer. How better integration within the corporate stack improves flexibility. View Details
  • 12 Apr 2012
  • HBS Seminar

Gary Pisano, HBS (Technology and Operations Management)

  • 03 Nov 2011
  • HBS Seminar

Margaret Pierson, HBS (Technology and Operations Management)

  • 24 Feb 2011
  • HBS Seminar

Lee Fleming, HBS (Technology and Operations Management)

  • September 2019 (Revised September 2020)
  • Case

SOFWERX: Innovation at U.S. Special Operations Command (Abridged)

By: Herman Leonard, Mitch Weiss, Jin Hyun Paik and Kerry Herman
James "Hondo" Geurts, the Acquisition Executive for U.S. Special Operations Command was in the middle of his Senate confirmation hearing in 2017 to become Assistant Secretary of the Navy for Research, Development and Acquisition. Overseeing acquisitions in one of the... View Details
Keywords: Open Innovation; Crowdsourcing; Prototyping; Navy; Entrepreneurship; Public Equity; Innovation and Invention; Innovation Leadership; Acquisition; Organizational Change and Adaptation; Public Administration Industry; United States
Related
  • Web

Technology & Operations Management Faculty - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Unit Heads Marco Iansiti David Sarnoff Professor of Business Administration Co-Unit Head, Technology and View Details
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

that business disruptions are not just potential threats, but common occurrences that demand immediate attention from CEOs, C-suite teams, and boards. It's time for leaders to take stock of their companies’ operational resilience—their... View Details
Keywords: by Hise Gibson and Anita Lynch

    Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits

    Omnichannel environments where customers shop online and offline at the same retailer are ubiquitous, and are deployed by online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of... View Details
    • 11 Nov 2020
    • News

    Lessons on Leading Through Chaos from U.S. Special Operations

    • 2024
    • Working Paper

    Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

    By: Natalie Epstein, Santiago Gallino and Antonio Moreno
    Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
    We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
    Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
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