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    • News  (132)
    • Research  (417)
  • Faculty Publications  (152)

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  • All HBS Web  (634)
    • People  (1)
    • News  (132)
    • Research  (417)
  • Faculty Publications  (152)
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  • July 2011
  • Teaching Note

Shanghai Diligence Law Firm (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409065. View Details
Keywords: Problems and Challenges; Opportunities; Brands and Branding; Competitive Strategy; Innovation and Invention; Compensation and Benefits; System; Talent and Talent Management; Legal Services Industry; Shanghai
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Eccles, Robert G., and Penelope Rossano. "Shanghai Diligence Law Firm (TN)." Harvard Business School Teaching Note 412-018, July 2011.
  • January 2008 (Revised March 2008)
  • Supplement

Uría Menéndez (C)

By: Robert G. Eccles
The Uria Menendez C case describes the passing of the firm's founder, Rodrigo Uria, its continued success (including being one of the Top 10 MNA law firms in the world) and its decision to open an office in Warsaw. View Details
Keywords: Business Offices; Decisions; Success; Expansion; Legal Services Industry; Iberian Peninsula; Poland
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Eccles, Robert G. "Uría Menéndez (C)." Harvard Business School Supplement 408-090, January 2008. (Revised March 2008.)
  • 14 Nov 2013
  • Working Paper Summaries

What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors

Keywords: by Jodi L. Short, Michael W. Toffel & Andrea Hugill; Financial Services; Financial Services
  • 20 Aug 2014
  • Research & Ideas

Dragging Patent Trolls Into the Light

role by sticking up for small inventors, going up against big companies that steal the ideas of entrepreneurs who are unable to fight their own legal battles. (NPEs acquire patents either by purchasing them from companies, inventors, and... View Details
Keywords: by Michael Blanding; Legal Services
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson  On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
Keywords: by Michael Blanding; Financial Services
  • February 2002
  • Background Note

Mediating in the Wake of Disaster: The MIT Settlement

By: Michael A. Wheeler and Gillian Morris
In 1997, MIT freshman Scott Kruger died from alcohol poisoning after a ritual fraternity ceremony. His death sparked national controversy over the responsibility of universities for their students. For his parents, though, the pain was personal and almost solely... View Details
Keywords: Higher Education; Negotiation Deal; Moral Sensibility; Leadership; Situation or Environment; Framework; Legal Services Industry; Legal Services Industry
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Wheeler, Michael A., and Gillian Morris. "Mediating in the Wake of Disaster: The MIT Settlement." Harvard Business School Background Note 902-188, February 2002.
  • 23 Dec 2002
  • Research & Ideas

Setting the Stage: A Young Scholar at HBS

University of Pennsylvania? Wadhwani: My research focuses on the historical development of banking services for ordinary Americans. In the early nineteenth century, banks primarily served the commercial financing needs of merchants, and a... View Details
Keywords: by Laura Linard; Financial Services; Financial Services
  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

creation, production, delivery and use of the Web, as well as toward a service delivery infrastructure. Panelist Katie Burke (HBS MBA '95) noted Web-based e-mail as a good example of how and why software is turning into a service.... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
  • 05 Jul 2017
  • Research & Ideas

Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?

SEC within 10 days of buying a 5 percent (or greater) stake in a company. It’s a legal requirement, which, like many disclosure requirements, is meant to level the playing field. Once that form is filed, everyone knows which firm an... View Details
Keywords: by Carmen Nobel; Financial Services
  • 20 Jan 2016
  • Research & Ideas

Maybe Uber isn't God's Gift to Mankind

argued it was simply offering a platform for consumers to share. That company was Napster, the MP3 file-sharing service that was forced to shut down in 2001 after losing a legal battle against several major... View Details
Keywords: by Carmen Nobel; Transportation; Insurance
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

Boeing's e-Enabled Advantage Harvard Business School Case 807-011 Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency and profitability. Purchase this... View Details
Keywords: Sean Silverthorne
  • 29 Jun 2017
  • Research & Ideas

Why Uber Is Worth Saving and How To Do It

was providing rides in 311 cities and 58 countries, and the startup’s reported valuation was estimated at about $70 billion in 2017. Consumers raved so much about the service initially that many public officials happily rewrote rules to... View Details
Keywords: by Dina Gerdeman; Transportation
  • 29 Apr 2008
  • Research Event

Venture Capital

capital firms strategize and differentiate. Global strategy—a new form of herd behavior? How to scale up the partnership to the global operations level. Protecting venture capital operations from legal shortcomings and corruption. What... View Details
Keywords: by Josh Lerner; Financial Services
  • 14 Dec 2015
  • Research & Ideas

Airbnb Hosts Discriminate Against African-American Guests

versions, we will add support for other online marketplaces,” the researchers write on the site debiasyourself.org. The tool also allows guests to peruse potential rental properties without seeing profile pictures of the hosts. Is it View Details
Keywords: by Carmen Nobel; Web Services; Web Services
  • 04 Sep 2001
  • Research & Ideas

Five Questions for Max Bazerman

continue to make decisions that miss opportunities to make all parties better off. We will end up with inefficient methods of creating a cleaner environment. We will continue to miss opportunities to provide more services for the poor at... View Details
Keywords: Re: Max H. Bazerman
  • 22 Feb 2016
  • Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

effort to strengthen “reasonable price” provisions in California law, pushing for standardized prescription compounding and pricing, as well as price schedules set by manufacturers. “The history of American capitalism has always been about experimentation and... View Details
Keywords: by Dina Gerdeman; Legal Services; Legal Services; Legal Services
  • 21 Apr 2014
  • Research & Ideas

Bio-Piracy: When Western Firms Usurp Eastern Medicine

own," Choudhury says. "You need both parts. You need the local entity that's close to the soil, because you need the rents to flow to the people directly connected to the herb. But you also need a national player with the resources to make a strong View Details
Keywords: by Carmen Nobel; Legal Services; Legal Services
  • 25 May 2020
  • Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

some time in training before they can legally sell their services. These requirements are meant to screen out low quality providers. So fundamentally, occupational licensing exists to increase consumer trust in View Details
Keywords: by Martha Lagace; Service
  • 30 Apr 2012
  • Research & Ideas

India’s Ambitious National Identification Program

have no identifying documents at all, and yet multiple documents are required to access government services, such as ration cards for subsidized food. Indians without the necessary documents are often denied services or resort to bribing... View Details
Keywords: by Dina Gerdeman
  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

services flow from the company to customers. Money flows in the reverse direction, from customers to the company and from the company to suppliers. Along the horizontal dimension are the company's competitors and complementors . . . . A... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
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