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Show Results For
- All HBS Web
(944)
- People (5)
- News (399)
- Research (330)
- Multimedia (6)
- Faculty Publications (49)
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- 01 Dec 2020
- What Do You Think?
How Can We Get Companies to Invest More in Low-Wage Workers?
inequality in job training. And yet the latter may account for much of the former. The MIT study forecasts a continuing mismatch between skills needed on the job and training... View Details
Keywords: by James Heskett
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
guidance is needed or to make introductions to customers, prospective partners, or job candidates. Advisers may also mentor junior members of a team when you lack the funds or time to hire in an experienced leader. Advisers are usually... View Details
Keywords: by Julia B. Austin
- March 2023 (Revised May 2023)
- Case
OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)
By: Linda A. Hill and Lydia Begag
It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details
Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States
Hill, Linda A., and Lydia Begag. "OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)." Harvard Business School Case 423-072, March 2023. (Revised May 2023.)
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
providers, and financing to at-risk youth. The nonprofit created alignment among all the entities for shared measurable outcomes—youth successfully placed in jobs with the shortest time and lowest cost possible. Not only did 95 percent of... View Details
Keywords: by Michael Blanding
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
of $1 trillion. It’s a figure deserving the attention that remote work seems to be stimulating. The Big Quit is really not new. While significantly more employees are currently quitting their jobs than even a year ago (roughly 30 percent... View Details
Keywords: by James Heskett
- 01 Dec 2015
- Research & Ideas
What to Do When Your Organization Has Dueling Missions
$3.94 billion in sales from its more than 3,000 retail stores and its online auction site. Even so, Goodwill’s core mission is to provide job training and placement to people with disabilities, criminal... View Details
Keywords: by Carmen Nobel
- 07 Oct 2015
- What Do You Think?
What is the Best Immigration Model for the US?
column. Anne, for example, pointed out that the German system assigns a certain number of immigrant families to specific villages, has them take German lessons, and gives job assignments with benefits conditioned upon taking a View Details
Keywords: by James Heskett
- 10 Feb 2003
- Research & Ideas
Women at Work
caring partner is key to making things work. "But I've had to train my spouse," she joked. You have to manage your career for the long-term.—Kara Gruver, Bain Consulting Her advice? You can't be perfect and on top of everything... View Details
Keywords: by Wendy Guild
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
strongly motivated to control and reduce costs. Yet the Army, the Navy, and, to a lesser extent, the Air Force provide limited industrial management training for military officers whom they assign to key managerial positions in major... View Details
- April 2010
- Case
Manchester Bidwell Corporation: the Replication Question
By: Toby E. Stuart, G. Felda Hardymon, James L. Heskett and Ann Leamon
Bill Strickland, CEO of Manchester Bidwell Corporation, must decide the best way to replicate his innovative, award-winning approach to curing poverty. Manchester Bidwell's approach, which provides both adult job-training tuned to fill the needs of local industries and... View Details
Keywords: Corporate Entrepreneurship; Nonprofit Organizations; Growth and Development; Social Enterprise; Poverty; Training; Competency and Skills; Jobs and Positions; Human Resources
Stuart, Toby E., G. Felda Hardymon, James L. Heskett, and Ann Leamon. "Manchester Bidwell Corporation: the Replication Question." Harvard Business School Case 810-097, April 2010.
- 03 May 2021
- What Do You Think?
Where Does CEO Activism Go From Here?
“Ensuring social cohesion in democracy is part of a CEO’s job of managing the strategic environment.” "When they identify with their corporations, do CEOs assume that they are representing them?" One question these events raise for us is... View Details
Keywords: by James Heskett
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
if city regulators wanted to see the impact of licensing three new businesses on a particular block, they could monitor changes in Google Street Views, cross-referencing that data with online reviews in the neighborhood and housing estimates by real-estate sites such... View Details
- 18 Jul 2005
- Research & Ideas
Identify Emerging Market Opportunities
no way for companies to tell which schools produce skilled managers. For instance, several Indian companies have sprung up to train people for jobs in the call center business, but no organization rates the... View Details
- 23 Feb 2004
- Research & Ideas
How Corporate Responsibility is Changing in Asia
sneakers. Maria Lin, a partner at the intellectual property law firm of Morgan & Finnegan, worked with Chinese leaders in the early 1980s to develop the country's patent laws and, as a trained scientist, was involved in a number of... View Details
Keywords: by Julia Hanna
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in person will likely... View Details
- June 2019
- Teaching Note
CEWD: Closing the Skills Gap
By: William R. Kerr and Ted Smalley Bowen
Teaching Note for HBS No. 818-081. The teaching note presents background, case details, and teaching strategies, along with board plans and supporting graphics. View Details
Keywords: Competency and Skills; Training; Demographics; Economics; Education; Energy; Jobs and Positions; Intellectual Property; Labor; Knowledge; Leadership; Management; Marketing; Organizations; Outcome or Result; Performance; Personal Development and Career; Projects; Relationships; Risk and Uncertainty; Science; Technology; Energy Industry; North and Central America
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
Conversely, I’ve heard investors say they wish the leaders of their portfolio companies would be more transparent about challenges they are facing and ask for help. As one investor said to me, “They already sold me on the business and have our money. It’s now our... View Details
Keywords: by Julia Austin
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
alongside the official engine productions. Many craft industries, specifically metal industries, have traditions of homer making. In a recent survey conducted in France, 28 percent of male factory workers reported that on the job they... View Details
- 08 Nov 2024
- HBS Case
What Wartime Service Taught These Historic Leaders
think in successful businesses there is both a sense of strategy and how you allocate resources to get the maximum impact.” His humility allowed Eisenhower to play a long game—working under other officers and learning how to bring out the best in people. In a View Details