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  • March 2023 (Revised May 2023)
  • Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag
It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details
Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States
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  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

guidance is needed or to make introductions to customers, prospective partners, or job candidates. Advisers may also mentor junior members of a team when you lack the funds or time to hire in an experienced leader. Advisers are usually... View Details
Keywords: by Julia B. Austin
  • April 2010
  • Case

Manchester Bidwell Corporation: the Replication Question

By: Toby E. Stuart, G. Felda Hardymon, James L. Heskett and Ann Leamon
Bill Strickland, CEO of Manchester Bidwell Corporation, must decide the best way to replicate his innovative, award-winning approach to curing poverty. Manchester Bidwell's approach, which provides both adult job-training tuned to fill the needs of local industries and... View Details
Keywords: Corporate Entrepreneurship; Nonprofit Organizations; Growth and Development; Social Enterprise; Poverty; Training; Competency and Skills; Jobs and Positions; Human Resources
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  • 01 Dec 2020
  • What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

inequality in job training. And yet the latter may account for much of the former. The MIT study forecasts a continuing mismatch between skills needed on the job and training... View Details
Keywords: by James Heskett
  • June 2019
  • Teaching Note

CEWD: Closing the Skills Gap

By: William R. Kerr and Ted Smalley Bowen
Teaching Note for HBS No. 818-081. The teaching note presents background, case details, and teaching strategies, along with board plans and supporting graphics. View Details
Keywords: Competency and Skills; Training; Demographics; Economics; Education; Energy; Jobs and Positions; Intellectual Property; Labor; Knowledge; Leadership; Management; Marketing; Organizations; Outcome or Result; Performance; Personal Development and Career; Projects; Relationships; Risk and Uncertainty; Science; Technology; Energy Industry; North and Central America
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  • 01 Jun 2021
  • What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

learn new jobs and new skills in an economy that needs such a transition. Those organizations willing and able to train new employees in large numbers will have an advantage in this kind of war for talent.... View Details
Keywords: by James Heskett
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

with some coaching, were given responsibility for hiring, training, and disciplining each other as well as such things as scheduling and cash management. The results were remarkable. Teams of associates worked out new methods. For example, they View Details
Keywords: by James Heskett; Retail
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

expected to.” Other models that might be followed were suggested. ReshoreNow pointed out that, “The Germans and Swiss have excellent apprenticeship training models.” Several respondents alluded to institutional shortcomings in delivering... View Details
Keywords: by James Heskett; Construction
  • 17 Jul 2017
  • Op-Ed

Op-Ed: As America Recedes from Global Leadership, Its CEOs are Stepping Up

As America recedes from global leadership under President Donald Trump’s “America First” policies, a new generation of business statesmen is stepping up to take on global issues of monumental importance: global trade, climate change, job creation, and healthy living.... View Details
Keywords: by Bill George
  • 14 Nov 2007
  • Research & Ideas

Growing CEOs from the Inside

who somehow have maintained enough detachment from the local traditions, ideologies, and shibboleths that they have retained the objectivity of an outsider," Bower writes. Think Anne Mulcahy, CEO of Xerox, who started out as a sales rep for the company in 1976 and... View Details
Keywords: by Sean Silverthorne; Employment
  • 02 Dec 2019
  • What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

pressure? What do you think? Original Column Tube and train riders in Europe are well-aware of the term, “mind the gap.” They see it every time they step off a train or subway platform. In a sense, it’s also... View Details
Keywords: by James Heskett; Air Transportation
  • 24 Apr 2013
  • Research & Ideas

Who Sets Your Benchmarks?

feeling! I internalized these standards and began to believe that academic metrics and accomplishments would be critical in determining where I could go to college and the kinds of jobs I would be able to get after college. To the extent... View Details
  • 23 Jan 2020
  • Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
  • 06 Oct 2014
  • Research & Ideas

Why Businesses Need a Language Strategy

about language. Too often, talented professionals don't get the support or the training necessary to bring up their level of language competence, and that is why organizations need a language strategy. It's so fundamental and it drives... View Details
Keywords: Re: Tsedal Neeley
  • 01 Feb 2012
  • What Do You Think?

Is Support for Small Business Misplaced?

Summing Up Do Concerns About Job Creation By Small Businesses Miss The Point? Judging from responses to this month's column, there appears to be a visceral reaction to any suggestion that small business fails to live up to the many... View Details
Keywords: by James Heskett
  • 01 Aug 2018
  • What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

improved job training and relocation incentives for workers, he sees a future of continued market expansion, business profitability, greater social equality, and the increased social stability that this can... View Details
Keywords: by James Heskett
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

comprehend because they lack an operative definition." Art Warbelow (who emphasizes attitude in selecting aviation pilots) said, "The tough part is assessing attitude in the job interview... I can't assess it beforehand, but I... View Details
Keywords: by James Heskett
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

of $1 trillion. It’s a figure deserving the attention that remote work seems to be stimulating. The Big Quit is really not new. While significantly more employees are currently quitting their jobs than even a year ago (roughly 30 percent... View Details
Keywords: by James Heskett
  • 01 Dec 2015
  • Research & Ideas

What to Do When Your Organization Has Dueling Missions

$3.94 billion in sales from its more than 3,000 retail stores and its online auction site. Even so, Goodwill’s core mission is to provide job training and placement to people with disabilities, criminal... View Details
Keywords: by Carmen Nobel
  • 07 Oct 2015
  • What Do You Think?

What is the Best Immigration Model for the US?

column. Anne, for example, pointed out that the German system assigns a certain number of immigrant families to specific villages, has them take German lessons, and gives job assignments with benefits conditioned upon taking a View Details
Keywords: by James Heskett

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