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  • All HBS Web  (7,385)
    • People  (8)
    • News  (1,277)
    • Research  (5,407)
    • Events  (20)
    • Multimedia  (13)
  • Faculty Publications  (4,554)
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  • October 2006
  • Case

Lean at Wipro Technologies

Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as lean) to fundamentally change their operating model. Looks at why Wipro chose to use lean and how they went about... View Details
Keywords: Organizational Change and Adaptation; Competitive Advantage; Applications and Software; Operations; Information Technology Industry; India
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Upton, David M., and Bradley R. Staats. "Lean at Wipro Technologies." Harvard Business School Case 607-032, October 2006.
  • February 1994 (Revised July 2005)
  • Case

Competitive Information Policy at Pratt & Whitney

By: Lynn S. Paine
Officials at United Technologies Corp. (UTC) must decide on an ethics policy to govern competitive intelligence gathering. The flow of competitor information into the Pratt & Whitney division has declined sharply since adoption of UTC's code of ethics. A rewritten... View Details
Keywords: Policy; Corporate Governance; Ethics; Competition; Information Management; Business or Company Management; Law
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Paine, Lynn S. "Competitive Information Policy at Pratt & Whitney." Harvard Business School Case 394-154, February 1994. (Revised July 2005.)
  • Research Summary

Overview

Jenny is broadly interested in interpretable machine learning (ML), identity and inequality, and improving existing methods used to answer social and policy-relevant questions. Her recent projects have focused on developing tools that explore how LLMs are reshaping... View Details
Keywords: Machine Learning; Fairness; Information Technology; Decision Making; AI and Machine Learning
  • March 2025
  • Teaching Plan

Wasabi Technologies (A) and (B)

By: N. Louis Shipley and Stacy Straaberg
Teaching Plan for HBS Case Nos. 823-021 and 825-035. Set in 2019, the “Wasabi Technologies (A)” case centers on Wasabi Technologies (Wasabi), a successful hot cloud storage company based in Boston, Massachusetts. Founder and CEO David Friend is ready to scale the... View Details
Keywords: Sales; Product Development; Growth and Development Strategy; Business Divisions; Business Strategy; Marketing Strategy; Distribution Channels; Information Technology Industry; United States; Massachusetts; Boston
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Shipley, N. Louis, and Stacy Straaberg. "Wasabi Technologies (A) and (B)." Harvard Business School Teaching Plan 825-127, March 2025.
  • March 1995
  • Article

Technology Integration: Managing Technological Evolution in a Complex Environment

By: Marco Iansiti
Keywords: Information Technology; Integration; Management
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Iansiti, Marco. "Technology Integration: Managing Technological Evolution in a Complex Environment." Research Policy 24, no. 2 (March 1995): 521–42.
  • January 1995 (Revised November 1996)
  • Case

Avalon Information Services, Inc.

By: Lynn S. Paine and Wilda White
The Privacy Review Committee of Avalon Information Services must decide how to deal with concerns voiced by its retail supermarket customers about the privacy of consumer data collected through Avalon's point-of-sale data collection program. One customer is proposing... View Details
Keywords: Mission and Purpose; Safety; Demand and Consumers; Rights; Analytics and Data Science; Information Technology; Ethics; Information Industry
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Paine, Lynn S., and Wilda White. "Avalon Information Services, Inc." Harvard Business School Case 395-036, January 1995. (Revised November 1996.)
  • 2011
  • Working Paper

Platform Competition under Asymmetric Information

In the context of platform competition in a two-sided market, we study how ex-ante uncertainty and ex-post asymmetric information concerning the value of a new technology affects the strategies of the platforms and the market outcome. We find that the incumbent... View Details
Keywords: Information; Technological Innovation; Market Entry and Exit; Two-Sided Platforms; Outcome or Result; Performance Efficiency; Risk and Uncertainty; Competitive Strategy
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Halaburda, Hanna, and Yaron Yehezkel. "Platform Competition under Asymmetric Information." Harvard Business School Working Paper, No. 11-080, February 2011. (Revised June 2011, April 2012.)
  • September 2016 (Revised March 2017)
  • Module Note

Strategy Execution Module 3: Using Information for Performance Measurement and Control

By: Robert Simons
This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how managers use information to communicate goals and track performance. Then the focus turns to the choices that managers... View Details
Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Organization Process; Feedback Model; Innovation; Uses Of Information; Big Data; Benchmarking; Decision Making; Information; Performance Evaluation; Analytics and Data Science
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Simons, Robert. "Strategy Execution Module 3: Using Information for Performance Measurement and Control." Harvard Business School Module Note 117-103, September 2016. (Revised March 2017.)
  • 04 Jun 2014
  • What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new... View Details
Keywords: by James Heskett; Technology; Technology; Technology
  • 1992
  • Book

The Information Mosaic: How Managers Use Information

By: S. M. McKinnon and W. J. Bruns Jr.
Keywords: Information Management
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McKinnon, S. M., and W. J. Bruns Jr. The Information Mosaic: How Managers Use Information. Hamilton, Ontario: Society of Management Accountants of Canada, 1992.
  • December 2016
  • Article

US Hospital Engagement in Core Domains of Interoperability

By: A Jay Holmgren, Vaishali Patel, Dustin Charles and Julia Adler-Milstein
Keywords: Health Care Delivery; Information Technology
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Holmgren, A Jay, Vaishali Patel, Dustin Charles, and Julia Adler-Milstein. "US Hospital Engagement in Core Domains of Interoperability." Special Issue on Health IT. American Journal of Managed Care 22, no. 12 (December 2016).
  • February 2018 (Revised December 2019)
  • Case

Rise of the Drones: Identified Technologies

By: Andy Wu and George Gonzalez
The founder and CEO of Identified Technologies, a Pittsburgh-based drone software and services company, faces a dilemma when San Francisco–based DroneDeploy begins to disrupt the industry with its drone software platform. Identified Technologies needs to consider... View Details
Keywords: Applications and Software; Digital Platforms; Disruption; Network Effects; Computer Industry; Web Services Industry; Pittsburgh; San Francisco
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Wu, Andy, and George Gonzalez. "Rise of the Drones: Identified Technologies." Harvard Business School Case 718-482, February 2018. (Revised December 2019.)
  • Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • March 1990
  • Article

Technological Discontinuities and Dominant Designs: A Cyclical Model of Technological Change

By: P. Anderson and Michael Tushman
Keywords: Information Technology; Design; Change
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Anderson, P., and Michael Tushman. "Technological Discontinuities and Dominant Designs: A Cyclical Model of Technological Change." Administrative Science Quarterly 35, no. 1 (March 1990): 604–633.
  • March–April 2025
  • Article

Getting Value from Digital Technologies

By: Frank Cespedes and Georg Krentzel
Companies need digital technologies in an omni-channel buying world where online and in-person interactions are complements, not either/or substitutes. Multi-channel hybrid sales solutions are required, but what are the key requirements for using the available... View Details
Keywords: Sales; Technology Adoption; Competitive Advantage
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Cespedes, Frank, and Georg Krentzel. "Getting Value from Digital Technologies." European Business Review (March–April 2025): 6–9.
  • 05 Jul 2006
  • Working Paper Summaries

Information Dispersion and Auction Prices

Keywords: by Pai-Ling Yin; Technology; Technology
  • April 2011
  • Article

The Origins of Japanese Technological Modernization

By: Tom Nicholas
Explanations of Japanese technological modernization from the late nineteenth to the mid-twentieth century have increasingly focused on domestic capabilities as opposed to the traditional emphasis on knowledge transfers from the West. Yet, the literature is mostly... View Details
Keywords: Knowledge Sharing; Body of Literature; Innovation and Invention; Technological Innovation; Patents; Measurement and Metrics; Expansion; Growth and Development Strategy; Economic Growth; Developing Countries and Economies; Information Technology; Technology Industry; Japan; Germany; Great Britain; United States
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Nicholas, Tom. "The Origins of Japanese Technological Modernization." Explorations in Economic History 48, no. 2 (April 2011): 272–291.
  • 18 Feb 2019
  • Book

What’s Really Disrupting Business? It’s Not Technology

established companies lament the disruption they’re facing at the hand of technologically savvy startups. But Teixeira, the Lumry Family Associate Professor of Business Administration, argues that these newcomers simply spotted and served... View Details
Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail
  • August 1997 (Revised November 1998)
  • Case

Cambridge Technology Partners - 1991 Start Up

By: Paul A. Gompers and Catherine M. Conneely
Jim Sims tries to close the deal to create Cambridge Technology Partners (CTP) in a spin-out from a troubled technology consulting firm. The deal looks tenuous. View Details
Keywords: Business Startups; Negotiation Deal; Information Technology; Organizations; Information Technology Industry; Information Technology Industry; Cambridge
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Gompers, Paul A., and Catherine M. Conneely. "Cambridge Technology Partners - 1991 Start Up." Harvard Business School Case 298-044, August 1997. (Revised November 1998.)
  • 02 Apr 2013
  • Working Paper Summaries

Monitoring and the Portability of Soft Information

Keywords: by Dennis Campbell & Maria Loumioti; Banking
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