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Show Results For
- All HBS Web
(253)
- News (50)
- Research (180)
- Multimedia (1)
- Faculty Publications (88)
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual View Details
Keywords: by Martha Lagace
- 29 Aug 2024
- Blog Post
Exploring Sustainable Energy: A Visit to Vestas Wind Turbine Manufacturing in Odense, Denmark
Cultural Dynamics: A Danish Approach to Work-Life Balance Beyond the impressive machinery and manufacturing prowess, this visit also gave us unique insight into the cultural dynamics that define Vestas' workplace in Denmark. The Danish workers, we learned, exhibit a... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
European countries where vacations are mandated, most employees take their prescribed amounts of time off. In America, where vacation time is not mandated, roughly half of workers last year had vacation time left over and failed to take... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new business. The result is that View Details
- Web
Exploring value-based care: My summer internship with Main Street Health - Recruiting
the perfect opportunity to do just that—working in a fast-paced, early-stage environment where I could see the direct impact of my work. Learning About the Challenges in Rural Health Care During the internship, I had the opportunity to interview 30+ View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
customer satisfaction, differences among customers account for 96%–97% of this variance, while differences among employees, processes, locations, and markets make up the remainder. Further analysis reveals that customers tend to report relatively consistent View Details
Keywords: Sean Silverthorne
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
societies in ancient Australia (Kai Akerberg). Stephens Jr., who loves the idea, said, it does not come without extensive time, cost, and involvement in employee development. "I not only say yes (to the question of whether the time... View Details
- 26 Jan 2016
- First Look
January 26, 2016
sites quickly become choked with low-quality content. While clicks rise, customer satisfaction plummets. The glitches, say the authors, are not in the algorithms but in the way we interact with them. Managers need to recognize their two... View Details
Keywords: Sean Silverthorne
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
which employees act like free agents. The solution? Think of employees not as family or free agents but as allies. Both managers and employees must trust each other enough to... View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
contributed benefits other users (as, for example, when a network is enlarged) as well the organization itself (providing lower costs, greater resources at little cost, better customer service, more effective marketing, increased employee... View Details
Keywords: by Jim Heskett
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
doctor, palliative care specialist, nurse coordinator, clinical pharmacy specialist, and behavioral and social service specialists. The team focuses on the highest-risk patients to see if the new, proactive care model can improve patient, family, and provider View Details
Keywords: Dina Gerdeman
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
for-profit health care organization led to better patient outcomes at the same time that "provider engagement and feeling of satisfaction have increased, our costs have fallen and our net profit has increased." One of the basic... View Details
- 10 Mar 2021
- News
Next Normal
Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where employees work—and why. In... View Details
- Profile
James Reinhart
but it was never unexpected for Reinhart who started his first venture when he was 10 years old. He lined up lawn-mowing customers all over his New Jersey neighborhood and then motivated friends to tend to the lawns. He charged $15 per lawn and paid his View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and retraining, and employee satisfaction surveys periodically measure how well the company is meeting its stated goals. “Today, as I travel around the country, it’s what binds us together,” says Rogers. “We... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
that she also published in the August 2002 Harvard Business Review. For the time-pressure study, Amabile endeavored to “trap creativity in the wild” by surveying employees at seven companies across three industries. She and her... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your... View Details
Keywords: Dina Gerdeman