empathy - Publications - Faculty & Research

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details

Keywords: by Bill George

25 May 2021
Blog Post

The Surprising Power of Nostalgia at Work

social conflicts. We also observed that when people are experiencing higher levels of nostalgia, they’re more interested in working on tasks with others, and nostalgia has been shown to increase empathy for others and prosocial behavior... View Details

Keywords: All Industries

31 Jan 2023
News

Female Founders' Dilemmas; UK Tech Startups

panelists said the ability to anticipate is critical, as is recognizing the need to adopt different management styles as you are scaling your company. Careful attention to hiring—and authentic empathy in letting early team members go—are... View Details

Keywords: Margie Kelley

01 Oct 2009
What Do You Think?

Can the “Masks of Command” Coexist with Authentic Leadership?

the people you serve, empathy for the people you work with, and the courage to make difficult decisions, (4) establishing enduring relationships: people insist on access to, as well as openness and depth of relationships with, their... View Details

Keywords: by Jim Heskett

11 Feb 2021
Blog Post

Good Leadership Is an Act of Kindness

as if little has changed. Their employees are responding to their expectations by working themselves even harder. Enough." "Thank you." Say it with sincerity and say it often. Along with empathy and emotional intelligence, kindness is one... View Details

Keywords: All Industries

07 Sep 2010
Research & Ideas

Mindful Leadership: When East Meets West

Leaders with low emotional intelligence (EQ) often lack self-awareness and self-compassion, which can lead to a lack of self-regulation. This also makes it very difficult for them to feel compassion and empathy for others. Thus, they... View Details

Keywords: by Sean Silverthorne

01 Sep 2014
News

Afghanistan’s Hope and Light

employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s... View Details

Keywords: Julia Hanna

12 Apr 2023
News

Step Change

human aspect of how work gets done is more than clinical. When asked, anyone who has worked closely with Enan mentions her strong sense of empathy and skills as a communicator and connector. When James Harmon, chairman of the... View Details

Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

16 Nov 2020
Research & Ideas

Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.

urging corporate and political leaders to pay more attention to feelings and culture, I think those will now be very much on the radar screen. It’s not “touchy-feely” (a long-standing put-down) for a leader to show empathy at an... View Details

Keywords: by Sean Silverthorne

19 Feb 2021
News

A Playbook for Progress

the team. I do think that this notion of empathy and compassion is going to rise as a part of a new aspect of inclusive leadership, which will include cultural intelligence, the CQ. You will absolutely have to understand more about... View Details

18 Oct 2011
First Look

First Look: October 18

attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/612031-PDF-ENG China or the World? A Financial Reporting Strategy... View Details

Keywords: Sean Silverthorne

01 Dec 2012
News

From Where We Stand

Common Asset Management, Boston, Massachusetts Leaders should learn empathy and seek employees who bring greater empathy to their work. Social intelligence distinguishes a firm and leads to superior... View Details

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

companies, on communities, and, most of all, on employees. "The initial drive was to build empathy around the decisions that are so core on a human level," Sucher says. "They wanted people to learn about that." Green... View Details

Keywords: by Carmen Nobel; Manufacturing

21 May 2019
Blog Post

Asian Pacific American Heritage Month at HBS

market like a local. In this way, my parents exposed me to so many aspects of their lives while letting me shape my own perspective and identity. My mom is always telling me that because of what we have, “every day is extra.” She displays, with such consistency, an... View Details

Web

Dean Srikant Datar’s 2024 Commencement Remarks | About

disturbing acts of antisemitism globally in the months since. Some of you have been deeply affected by the war between Israel and Hamas and the humanitarian crisis and death toll in Gaza that has ensued. At a time when our campus could have been badly divided, you... View Details

01 Jun 2023
News

Alumni and Faculty Books

job, in the community, or at home. All it takes is leadership intelligence—a combination of these eight moral, social, and technical imperatives essential to our ability to positively influence others: Aim to be your ideal self; know your real self; ignite integrity... View Details

Keywords: Publishing Industries (except Internet); Information

22 Sep 2017
News

The Epicenter of Miami’s Vice

times. And I was even ready several times. I told my brother, these are my GPS coordinates, I'm getting a rental car, and then, finally, I met him. He wanted to meet me at a cockfight in the Everglades. They wanted to see how strong I was to do this. So I really had to... View Details

19 Jan 2022
In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details

Keywords: by HBS News

Web

Credential of Digital Innovation and Strategy | HBS Online

Innovation Master design thinking principles and creative problem-solving tools to develop innovative solutions to your most challenging business problems. Highlights Structuring Observations Using Journey Maps Opportunities in 2 by 2 Frameworks Show Hide Details... View Details

Web

Commencement 2015 Address | About

and to have the empathy that is so vital for productive relationships. While very few of us may be able to obtain a firsthand view of life on Earth from outer space, the point remains: It’s important to change your Perspective from time... View Details

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