Publications

August 6, 2009
Article

The Shifting Mission of Health Care Delivery Organizations

By: Richard Bohmer and Thomas Lee

Keywords: Mission and Purpose; Health; Organizations

Find at Harvard

19 Dec 2014
News

Super-fast delivery is the new game in town

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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06 Dec 2020
News

The Pandemic Boosted Food Delivery Companies. Soon they May Face a Reality Check

04 Jun 2012
News

New vaccine delivery process wins Harvard University President's Challenge for social entrepreneurship

01 May 2009
News

Creating a High-value Delivery System for Health Care

20 Sep 2018
News

How Innovative Partnerships Are Changing Health Care Delivery

20 Mar 2018
News

Has online grocery delivery reached a tipping point?

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service delivery with the potential to generate... View Details

08 Apr 2014
News

Harvard Startup Boxxify Aims to End Missed Package Deliveries

Keywords: Professional Services

Article

Free Food Delivery for the Elderly Would Be Smart

By: Scott Duke Kominers

22 Apr 2014
Lecture

Welcome and Introduction to Value Based Health Care Delivery

By: Michael E. Porter

March 1992
Teaching Note

Integrating Human Resource and Service Delivery Strategies, Module Note

By: Leonard A. Schlesinger and Roger H. Hallowell

Module Note. View Details

Research Summary

Consumerism and the Distributed Delivery of Health Care

By: Robert S. Huckman

This stream of Professor Huckman's work examines the growing tendency for health care to be delivered in a more distributed manner. Examples of this phenomenon include health IT, teleradiology, medical travel, remote monitoring of chronic medical conditions, and retail... View Details

April 2003
Module Note

Design and Management of Health Care Delivery Processes, The

By: Richard M.J. Bohmer

Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in... View Details

Keywords: Management Analysis, Tools, and Techniques; Service Delivery; Management Practices and Processes; Learning; Health Care and Treatment; Health Industry

24 Apr 2014
Lecture

Welcome and Introduction to Value Based Health Care Delivery

By: Michael E. Porter

Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details

2002
Other Unpublished Work

Legal Management: The Case for a Managed Model for the Delivery of Legal Services

By: Ethan S. Bernstein

This essay takes a brief look at the innovations in the delivery of legal services made due to the expansion of the pre-paid sector and uses those changes in the power dynamics of the industry to make a compelling case for a more widespread, managed model. The managed... View Details

Keywords: Management; Law; Service Delivery; Legal Services Industry; United States